AskGuru
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About
AskGuru is an enterprise-grade AI suite designed to enhance customer support and internal knowledge management. It provides businesses with ready-to-use tools that leverage modern AI to process large volumes of data, such as support tickets, articles, and chat logs. By centralizing information into workspaces, the platform enables organizations to transform raw data into actionable insights, helping teams resolve queries faster and more accurately. The system is built to handle enterprise-level demands, having already processed hundreds of thousands of tickets and answered over ten thousand questions. The platform operates on a foundation of AI-powered semantic search and answer generation. Unlike traditional keyword searches, AskGuru understands the context of a query to retrieve the most relevant information from a company’s own documentation. For users in the Scale tier, the tool also offers document summarization and integrates directly with common workplace software like Slack, JIRA, and Confluence. It uses a secure architecture where each client receives a dedicated database, ensuring that data privacy and user permissions are maintained through granular security groups. AskGuru is specifically built for data-driven businesses and enterprise-scale operations that handle significant customer interactions. It is ideal for customer support teams looking to automate responses, knowledge managers who need to organize disparate documents, and technical teams that require a robust REST API for custom integrations. With support for over 20 languages, it is well-suited for global organizations managing multilingual support environments and looking to maintain a high standard of service across different regions. What distinguishes AskGuru from generic AI chatbots is its focus on security and scalability. The system is designed to handle hundreds of thousands of tickets while maintaining strict data isolation between clients. Its pricing model is also distinct, scaling based on the number of workspaces and the volume of documents (tickets, articles, or chats), which allows companies to align their costs directly with their data usage and organizational structure. This focus on privacy and enterprise requirements makes it a robust choice for highly regulated industries.
Pros & Cons
Provides high-level data security with dedicated databases for every client.
Supports over 20 languages, making it viable for international support teams.
Integrates natively with popular enterprise tools like JIRA and Confluence.
Designed to scale, already processing over 300,000 support tickets.
Integrations for Slack and JIRA are restricted to the more expensive Scale tier.
Document summarization features are not available in the entry-level Start plan.
Use Cases
Customer support managers can automate responses to frequent queries by connecting the AI to their ticket history.
Knowledge managers can unify documentation from Slack and Confluence into one searchable, AI-driven workspace.
Technical teams can build custom search interfaces into their own software using the provided REST API.
Global enterprises can maintain consistent support quality across 20+ different languages within the same suite.
Platform
Features
• document summarization
• rest api access
• ai-powered semantic search
• granular user permissions
• support for 20+ common languages
• slack, jira, and confluence integrations
• dedicated client databases
• automated answer generation
FAQs
What counts as a document in AskGuru pricing?
A document is defined as a single piece of information, such as a support ticket, a knowledge base article, a chat log, or a Confluence page. Pricing scales as the volume of these documents increases within a workspace.
How does AskGuru handle data privacy for enterprise clients?
AskGuru provides each client with a dedicated database to ensure there are no overlapping privileges. It also supports granular user permissions and security groups to strictly control access to information.
Which external platforms can AskGuru integrate with?
The platform offers integrations with common business tools including Slack, JIRA, and Confluence. These integrations are available for users on the Scale tier.
Does the AI support languages other than English?
Yes, AskGuru supports over 20 of the most common languages. This allows global teams to manage customer support and internal knowledge in their local language.
Pricing Plans
Start Tier (Base)
USD13.00 / per month per workspace• Up to 2,500 workspaces
• Up to 1,000 documents per workspace
• Access to REST API and documentation
• AI-powered semantic search
• AI-powered answer generation
Scale Tier (Base)
USD20.00 / per month per workspace• Up to 10,000 workspaces
• Up to 1,000 documents per workspace
• Access scopes
• Document summarization
• Slack, JIRA, and Confluence integrations
• AI-powered semantic search
• AI-powered answer generation
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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