Whelp
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About
Whelp is an omnichannel customer support solution designed to elevate customer service by connecting businesses with customers across various channels like Live Chat, SMS, WhatsApp, E-mail, and Social Media. It provides a unified customer view and leverages AI-powered automations to boost efficiency. The platform simplifies managing customer inquiries by consolidating interactions and data in one place, serving diverse sectors from E-commerce to Hospitality. Whelp integrates with a wide range of tools and platforms, streamlining existing workflows. Its AI-based chatbot can automate up to 60% of customer inquiries, freeing agents for complex issues. The platform also offers robust analytics and reporting, advanced encryption, secure access controls, and features for team collaboration. Whelp powers customer support for over 550 companies in 16 countries.
Platform
Features
• mobile applications for ios and android
• team collaboration features for internal communication
• advanced encryption and secure access controls
• integration capabilities with other tools and platforms
• analytics and reporting tools for performance tracking
• crm solution for unified customer view and data consolidation
• ai-powered automations including chatbot (automates up to 60% of inquiries)
• omnichannel support across multiple communication channels
Pricing Plans
Free
Free Plan• One seat
• Live Chat widget for website
• Unified inbox
• Unlimited conversations
• Mobile applications (IOS / Android)
• Contacts
Standard
USD29.00 / Seat / Month• Everything in the Free package
• WhatsApp Business API integration
• Twilio integration (SMS and calls)
• Email integration
• Instagram Direct integration
• Facebook Messenger integration
• Telegram bot integration
Advanced
USD79.00 / Seat / Month• Everything in the Standard package
• Instagram comments integration
• Facebook comments integration
• Whelp AI
• Dynamic Chatbot
• Dedicated Account Managers
• Mobile chat SDKs
Premium
Unknown Price• On-premise integration
• Whitelabel
• Custom features
• Unique pricing
• Personalized SLA
• Dedicated onboarding
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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