Whelp
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About
Whelp is an omnichannel conversational support platform designed to centralize customer interactions from various digital channels into a single interface. It integrates Live Chat, WhatsApp, SMS, E-mail, and social media platforms like Facebook and Instagram into one dashboard. By providing a unified view of customer data and message history, the platform eliminates the need for support agents to toggle between multiple browser tabs or disparate apps, ensuring a more cohesive and efficient communication strategy for businesses of all sizes. The platform leverages AI-powered chatbots to handle routine inquiries, reportedly automating up to 60% of common customer questions. This allows human agents to focus on more complex issues that require personalized attention or emotional intelligence. Key technical features include the WhatsApp Business API integration, CRM capabilities for managing contact data, and detailed analytics for tracking team performance and customer satisfaction metrics. The interface is designed for flexibility, accessible via web browsers or native mobile applications for iOS and Android. Whelp is particularly suited for small to medium-sized businesses and growing enterprises across diverse industries such as E-commerce, Finance, Hospitality, and Real Estate. Its industry-specific solutions cater to the unique workflows of these sectors, such as traveler-centric support for the travel industry or responsive restaurant support modules. It serves roles like customer support managers, help desk agents, and business owners who need to scale their communication infrastructure without exponentially increasing their headcount. What sets Whelp apart is its background as a Techstars and 500 Startups portfolio company, combined with its specialized focus on WhatsApp integration. Unlike basic live chat tools, it offers a full suite of outbound messaging, dynamic chatbots, and white-label options for enterprise-level clients. The inclusion of a tiered pricing structure, including a free entry point for startups, makes it an accessible solution for businesses transitioning from manual messaging to professional, automated customer service software.
Pros & Cons
Automates up to 60% of customer inquiries using AI-powered chatbots.
Centralizes communications from WhatsApp, SMS, and multiple social media platforms into one screen.
Provides native mobile applications for both iOS and Android for remote management.
Offers a free-to-use plan specifically for small teams and startups.
Backed by reputable accelerators like Techstars and 500 Startups.
WhatsApp Business Platform conversation costs are not included in the subscription price.
Advanced AI features and dynamic chatbots are restricted to the Advanced plan and above.
The Free plan is limited to a single user seat.
Social media comment integration is unavailable on the lower-cost tiers.
Use Cases
E-commerce store owners can automate up to 60% of routine shipping and order inquiries using the AI chatbot, freeing up time for sales tasks.
Customer support managers in the hospitality industry can manage guest inquiries from WhatsApp and Live Chat in a single view to ensure faster response times.
Real estate agents can use the mobile app to respond to property leads across SMS and Facebook Messenger while traveling between viewings.
Financial services teams can utilize the secure, encrypted platform to handle sensitive customer inquiries across multiple digital channels while maintaining data privacy.
Large enterprises can implement a white-labeled version of the platform with custom features and dedicated onboarding through the Premium plan.
Platform
Features
• whatsapp business api integration
• unified omnichannel inbox
• mobile apps (ios and android)
• crm contact management
• live chat website widget
• social media comment tracking
• analytics and reporting tools
• ai-powered chatbot automation
FAQs
Does Whelp require any software installation?
No, Whelp is a web-based platform that can be set up in minutes without any downloads or local software installation. It also offers dedicated mobile apps for iOS and Android to manage conversations on the go.
What channels can I integrate with the platform?
Whelp supports a wide range of channels including WhatsApp Business API, SMS via Twilio, Facebook Messenger, Instagram Direct, Telegram, and traditional E-mail and Live Chat. Social media comment management is also available on higher-tier plans.
How does the AI chatbot help support teams?
The AI-powered chatbot is designed to automate up to 60% of repetitive customer inquiries, such as order status updates or common FAQs. This redirection allows human agents to focus their energy on high-priority or complex customer needs.
Are there additional costs for WhatsApp usage?
Yes, businesses using the WhatsApp Business Platform are charged per conversation on a monthly basis. These external costs are determined by Meta and are not included in the standard Whelp subscription fee.
Pricing Plans
Standard
USD29.00 / per seat / per month• WhatsApp Business API integration
• Twilio integration (sms and calls)
• Email integration
• Instagram Direct integration
• Facebook Messenger integration
• Telegram bot integration
• Unified inbox
• Mobile applications
Advanced
USD79.00 / per seat / per month• Everything in Standard
• Instagram comments integration
• Facebook comments integration
• Whelp AI
• Dynamic Chatbot
• Dedicated Account Managers
• Mobile chat SDKs
Premium
Unknown Price• On-prems integration
• Whitelabel
• Custom features
• Unique pricing
• Personalized SLA
• Dedicated onboarding
Free
Free Plan• One seat
• Live Chat widget for website
• Unified inbox
• Unlimited conversations
• Mobile applications (iOS / Android)
• Contacts
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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