Reduce first-line customer support costs by 95% using an AI-powered API that delivers human-quality, context-aware responses in seconds for global businesses.
OMQ
Automate 80% of customer service requests across all channels with generative AI chatbots and smart self-service tools for faster response times and satisfaction.
About OMQ
OMQ is a comprehensive AI-driven automation suite designed to streamline customer service operations for mid-sized and large enterprises. By centralizing service knowledge into a single database, the platform allows businesses to automate interactions across multiple touchpoints, including website help pages, contact forms, email inboxes, and live chat messengers. The primary goal is to resolve repetitive inquiries without human intervention, effectively reducing the volume of incoming support tickets by up to 80% while providing customers with instantaneous, 24/7 assistance. The system utilizes generative AI technology alongside sophisticated intention recognition to understand customer queries regardless of phrasing. Its product lineup includes an AI Email Bot that automatically responds to inbox requests, a Smart Contact Form that suggests solutions as users type, and AI Agents that can execute backend processes like tracking orders or processing returns. For human agents, the Ticket System Assistant suggests high-quality responses based on the knowledge base, ensuring consistency and speeding up manual work by up to 85%. The platform is designed for out-of-the-box use, often requiring just a few lines of code or plugins for integration. OMQ is best suited for customer service managers and operations teams in industries with high inquiry volumes, such as e-commerce, travel, finance, and utilities. It is particularly valuable for companies operating in the European market due to its strict adherence to GDPR and the EU AI Act, with development and hosting based entirely in Germany. Smaller businesses can utilize the dynamic help pages, while larger corporations benefit from the multilingual support in over 30 languages and the ability to scale automation across complex service ecosystems. What distinguishes OMQ is its central knowledge base approach, where a single update synchronizes across all AI bots and help pages in real-time. Unlike generic chatbot tools, OMQ offers deep integration into existing workflows through AI Agents that perform tasks in backend systems, moving beyond simple Q&A to true process automation. Furthermore, its focus on data privacy and German-hosted infrastructure provides a level of security compliance that many global competitors lack, making it a preferred choice for highly regulated sectors like insurance and finance.
OMQ pros & cons
Pros
- Reduces manual support requests by up to 80% through automated self-service products.
- Supports 32 languages for seamless international customer service operations.
- Highly secure with 100% GDPR compliance and German-based infrastructure.
- Rapid integration often requiring just two lines of code or simple plugins for shops and CMS.
- Centralized knowledge base synchronizes updates across all support channels instantly.
Cons
- Standard plans have strict limits on the number of automated requests per month.
- The AI Email Bot requires additional one-time integration and technical connection costs.
- Advanced integrations like WhatsApp are only available in the high-tier Corporate plan.
- Trial access is limited to a 14-day period without a long-term free tier.
OMQ use cases
- Customer Service Managers in E-Commerce can automate 80% of repetitive order status inquiries using the AI Chatbot and Email Bot.
- Operations Teams in the Insurance sector can implement the Smart Contact Form to guide users through damage reporting without manual intervention.
- Support Leads in Software companies can use the Ticket System Assistant to ensure all agents provide consistent responses from a central knowledge base.
- Global Travel Agencies can provide 24/7 support in over 30 languages using the Intelligent Help Page to resolve booking questions across time zones.
- Utility providers can use AI Agents to automate backend tasks like meter reading submissions directly through the chat interface.
OMQ features
- multilingual support
- ai chatbot
- smart contact form
- central knowledge database
- ticket system assistant
- intelligent help page
- ai agents for process automation
- ai email bot
OMQ pricing
Is OMQ free? No, OMQ doesn't offer a free plan; pricing starts at €150 / month.
Starter
€150 / month
- 1x Help page
- Unlimited topics
- Unlimited categories
Essential
€450 / month
- 1x Help page
- 1x Contact form or Chatbot
- 3x process automation
- 1,000 requests
- Reports
- Unlimited topics and categories
Business
€1,200 / month
- 3x Help page
- 3x Contact form
- 1x Chatbot on ChatGPT level
- 1x Email Bot
- 10x process automation
- 5,000 requests
- Reports
- Agent forwarding (optional)
Corporate
€2,800 / month
- 10x Help page
- 10x Contact form
- 3x Chatbot on ChatGPT level
- 3x Email Bot
- 25x process automation
- 15,000 requests
- 3 languages
- 10 Live-Chat seats
- Whatsapp integration
OMQ FAQs
How quickly can OMQ be integrated into an existing website?
Basic products like the Smart Contact Form can be integrated in as little as 10 minutes by copying two lines of code or using a plugin. The system is designed to work out-of-the-box with minimal technical setup required.
Does OMQ support multiple languages for international customers?
Yes, the platform supports up to 32 languages, allowing businesses to automate global customer service. It includes generative AI capabilities to handle complex questions in natural language.
Is the AI software compliant with European data protection laws?
OMQ is 100% GDPR compliant and follows the EU AI Act. The software is developed and hosted entirely in Germany, using anonymization algorithms to protect personal data.
Can OMQ handle complex tasks beyond answering questions?
Through AI Agents, the system can automate entire service processes by executing tasks in your backend system. This allows for manual-free handling of workflows like order tracking or damage reporting.
Ratings & reviews
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