Quark.ai
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About
Quark.ai Proactive Support Agent (PSA) is an extensible Generative AI platform designed to drastically reduce support costs by automating enterprise support processes. It resolves a wide range of support tickets, including Tech, Field, Sales, Customer Service, and IT Support, with minimal human intervention. The PSA automatically analyzes support tickets, communicates with customers for clarifications, and provides potential solutions. It leverages Gen AI throughout the entire process to ensure immediate support and efficiency. This leads to rapid ticket resolution, significantly reduced operational costs, and improved customer satisfaction by addressing the challenges of complex products, resource constraints, and vast knowledge bases.
Platform
Features
• leverages generative ai
• supports various types of support cases
• maximizes accuracy of the resolution process
• minimizes time and cost of ticket resolution
• provides possible solutions
• communicates with customers for clarifications
• resolves support tickets rapidly
• automates enterprise support processes
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