Quark.ai Proactive Support Agent
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About
Quark.ai Proactive Support Agent (PSA) is an extensible Generative AI platform designed to drastically reduce support costs by automating enterprise support processes. It resolves customer support tickets rapidly, minimizing involvement from support staff. The PSA serves a wide range of support cases including Tech, Field, Sales, Customer Service, and IT support. By leveraging Gen AI, it automatically analyzes support tickets, communicates with customers for clarifications, and provides potential solutions. Only if the issue remains unresolved does it involve a human support agent. This approach optimizes the customer support lifecycle, ensuring rapid ticket resolution, significantly reduced operational costs, and enhanced customer satisfaction by providing immediate and efficient support at every step.
Platform
Features
• supports various departments: tech, field, sales, customer service, it
• provides ai-driven solutions to customer issues
• analyzes support tickets and communicates clarifications
• maximizes accuracy in support processes
• reduces time and cost of ticket resolution
• minimizes human support staff involvement
• utilizes generative ai for support processes
• automates enterprise support ticket resolution
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