Quark.ai's Proactive Support Agent (PSA) is an extensible Gen AI platform that automates support processes to resolve Enterprise Support tickets rapidly, with minimal staff involvement. It analyzes tickets, communicates with customers for clarifications, and provides solutions. It supports various support cases (Tech Support, Field Support, Sales Support, Customer Service, IT Support) and integrates with platforms like Salesforce, ServiceNow, Zendesk, and Atlassian. The PSA uses Generative AI to analyze structured and unstructured data, providing immediate support and efficiency, resulting in faster ticket resolution and reduced support costs. It also offers workflow automation technology accessible via chatbot or voice bot on mobile devices.
• analyzes support tickets
• supports salesforce, servicenow, zendesk and atlassian
• provides possible solutions
• communicates with the customer for clarifications
• maximizes accuracy of the entire process
• minimizes time and cost of ticket resolution
• resolves enterprise support tickets rapidly
• automates support processes
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