ChatBees
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About
ChatBees is an AI customer support solution that automates and reduces ticket resolution time. It builds knowledge graphs from historical tickets and internal knowledge bases. It integrates with platforms like HubSpot, Confluence, Notion, Google Drive, Slack and Discord. It offers features like AI ticket categorization, lead identification, and actionable insights for support agents. ChatBees offers pay-as-you-go pricing and paid add-ons.
Platform
Features
• conversational ai chatbot
• rag as a service
• enterprise search engine
• ai chat for confluence
• ai ticket agent
• automatic ticket analysis and research
• private ai training on knowledge base
• knowledge graph creation from tickets
FAQs
How is AI used for customer support and ticket resolution?
ChatBees uses AI to build Knowledge Graphs from historical tickets and your knowledge bases. AI is then used to verify and combine these information to produce a set of actionable insights.
How does AI categorize support tickets?
ChatBees uses state-of-the-art generative models to automatically categorize support tickets.
What are the benefits of AI customer support, for customers?
Faster resolution time for customer support, consistent high-quality support, and reduction of human error resulting in increased customer satisfaction. ChatBees deflects common inquiries and generate actionable insights for complex tickets that require human-in-the-loop intervention.
What are the benefits of AI customer support, for companies?
Lead identification where AI can identify potential leads based on sentiment. Increased brand reputation from higher user satisfaction. Reduced support costs from ticket deflection and ticket insights.
How does ChatBees Pay-as-you-go work?
ChatBees provides a pay-as-you-go model for API usage, allowing you to develop your application with ChatBees API without any minimum or monthly fees.
What are Flex Tier Paid Add-ons?
ChatBees offers native Website Chatbot, Slackbot, and advanced features to help you get started without coding. A small monthly fee applies for these add-ons.
What does $20 cover for API usage?
$20 covers 1,000 chat/search messages. Typically, 1 million tokens can handle about 5,000 pages of PDFs, so $20 can manage approximately 50,000 pages.
Pricing Plans
Flex
Unknown Price• Unlimited Collections
• Unlimited Characters
• Multi Language Search
• Neural Reranking
• Usage Analytics Retention 14 days
• Email Support
Paid Add-on
USD29.00 / month• Data Connectors
• Website ChatBot with Feedback & Lead
• Website ChatBot with Custom Logo, Brand & Message
• SlackBot Answers Employees Questions Privately
• Auto Periodic Ingestion
• Includes $20 API Usage, then Pay-as-you-go
Standard
USD269.00 / month• Everything in Flex plan, including add-ons
• AI Chat for Confluence App
• HubSpot Integration
• 200 Tickets per month
• One Ticket Pipeline
• AI Automatic Reference Resolution
• Ticket Copilot
• Auto Scan New Tickets
• Knowledge Graphs from 3 months Tickets
Enterprise
Unknown Price• Everything in Standard plan
• Multiple Ticket Pipelines
• Multi-user support
• Enterprise Single Sign-On
• Role-Based Access Control
• Integrate with your workflow
• AI Agent Actions
• Advanced AI Insight Analytics
• Usage Analytics Retention 90 days
• Uptime SLA: 99.9 %
Job Opportunities
There are currently no job postings for this AI tool.
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