Benefits:

• Visas sponsorship

• Full medical and dental coverage

• Company provided lunches

Education Requirements:

• BS degree in Computer Science, Information Technology, or related field

Experience Requirements:

• 3+ years of relevant experience as a Business Analyst, or similar role

Other Requirements:

• Proficiency in Google Slides, Google Sheets, data visualization software

• Strong problem solving skills and attention to detail

• Fluency in SQL

Responsibilities:

• Develop internal dashboards, reports, decks, and ad hoc analyses

• Proactively contribute valuable insights

• Work closely with the CX Strategy and Customer Success teams

• Provide actionable insights to decision-makers

• Analyze and define metrics to measure business performance

Benefits:

• Visas sponsorship

• Full medical and dental coverage

• Company provided lunches

Education Requirements:

• BA/BS, advanced degree a plus

Experience Requirements:

• 3-5 years of customer-facing role (Customer Success, Product, Sales, Consultant)

Other Requirements:

• Outstanding written communication

• Strong organizational skills

• Significant domain experience in Retail, ecommerce, and SaaS

• Influential cross-functional teamwork

• Ability to understand insights, results and make recommendations

Responsibilities:

• Become the subject matter expert and trusted adviser to every account

• Audit client performance data and help recommend to customers

• Use data insights to track feature utilization

• Conduct SBRs/QBRs with customers

• Advocate for Linc customers and drive customer feedback

Benefits:

• Visas sponsorship

• Full medical and dental coverage

• Company provided lunches

Education Requirements:

• 4 year degree in a technical field

Experience Requirements:

• 3+ years of experience in development, professional services, technical support, or sales engineering

• 2+ years of experience in SaaS and/or Enterprise Software

Other Requirements:

• Demonstrate the ability to troubleshoot code

• Demonstrate the ability to work with third-party service providers

• Demonstrate competence in Linux / Unix

• Demonstrated ability to credibly and effectively communicate

Responsibilities:

• Integrate, implement and onboard the Linc Customer Care Automation platform

• Provide technical support for enterprise customers

• Make your customers referenceable, raving fans of Linc

• Develop a trusted partnership with key stakeholders

• Contribute to the Linc team with documentation