Linc
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About
Linc is a customer experience (CX) automation platform purpose-built for retail brands. It uses patented conversational AI and learns brand-specific vocabulary and customer context to automate over 85% of customer service inquiries. Linc integrates with various platforms like Shopify, Salesforce, and others. The platform offers features such as order support, buying assistance, cross-channel interactions, and agent empowerment. It aims to improve customer satisfaction (CSAT), boost operational efficiency, and drive revenue. Linc is used by companies like PacSun, Pampered Chef, and PureFormulas.
Platform
Features
• ai chat
• customer service automation
• cx automation
• self-service options
• patented conversational ai
• ability to learn brand-specific vocabulary and customer context
• integrations with retail and ecommerce platforms
• consistent brand experience across chat channels
Job Opportunities
CX Business Analyst
Linc's CX automation platform uses AI to streamline retail customer service, boosting efficiency and delighting customers.
Benefits:
Visas sponsorship
Full medical and dental coverage
Company provided lunches
Education Requirements:
BS degree in Computer Science, Information Technology, or related field
Experience Requirements:
3+ years of relevant experience as a Business Analyst, or similar role
Other Requirements:
Proficiency in Google Slides, Google Sheets, data visualization software
Strong problem solving skills and attention to detail
Fluency in SQL
Responsibilities:
Develop internal dashboards, reports, decks, and ad hoc analyses
Proactively contribute valuable insights
Work closely with the CX Strategy and Customer Success teams
Provide actionable insights to decision-makers
Analyze and define metrics to measure business performance
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CX Strategist
Linc's CX automation platform uses AI to streamline retail customer service, boosting efficiency and delighting customers.
Benefits:
Visas sponsorship
Full medical and dental coverage
Company provided lunches
Education Requirements:
BA/BS, advanced degree a plus
Experience Requirements:
3-5 years of customer-facing role (Customer Success, Product, Sales, Consultant)
Other Requirements:
Outstanding written communication
Strong organizational skills
Significant domain experience in Retail, ecommerce, and SaaS
Influential cross-functional teamwork
Ability to understand insights, results and make recommendations
Responsibilities:
Become the subject matter expert and trusted adviser to every account
Audit client performance data and help recommend to customers
Use data insights to track feature utilization
Conduct SBRs/QBRs with customers
Advocate for Linc customers and drive customer feedback
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Customer Success Engineer
Linc's CX automation platform uses AI to streamline retail customer service, boosting efficiency and delighting customers.
Benefits:
Visas sponsorship
Full medical and dental coverage
Company provided lunches
Education Requirements:
4 year degree in a technical field
Experience Requirements:
3+ years of experience in development, professional services, technical support, or sales engineering
2+ years of experience in SaaS and/or Enterprise Software
Other Requirements:
Demonstrate the ability to troubleshoot code
Demonstrate the ability to work with third-party service providers
Demonstrate competence in Linux / Unix
Demonstrated ability to credibly and effectively communicate
Responsibilities:
Integrate, implement and onboard the Linc Customer Care Automation platform
Provide technical support for enterprise customers
Make your customers referenceable, raving fans of Linc
Develop a trusted partnership with key stakeholders
Contribute to the Linc team with documentation
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