Level AI
Click to visit website
About
Level AI is a customer intelligence platform powered by generative AI. It offers a suite of tools designed to improve customer experience, increase operational efficiency, and transform contact center teams. Features include automated quality assurance (QA), real-time agent assistance, voice-of-the-customer insights, agent coaching, and comprehensive analytics. The platform is designed to be secure and customizable, with models trained on your business data. Level AI boasts a range of features released in various quarters, from automatic speech recognition and call disposition to QA-GPT and Voice of the Customer Insights. The company emphasizes transparency and explainability in its AI, providing evidence and reasoning behind its scores. Level AI serves various industries including financial services, insurance, healthcare, and retail.
Platform
Features
• voice of the customer insights
• real-time agent assist
• agent coaching
• 100% auto-qa
• agent screen recording
• agent gpt
• contact center and business analytics
FAQs
What is customer intelligence?
Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.
What is conversational intelligence?
Conversational intelligence is a subset of Customer Intelligence that focuses specifically on analyzing customer interactions through voice and text channels. This includes phone calls, live chats, emails, and social media messages.
What is service automation?
Service automation refers to the use of technology to automate manual tasks traditionally performed by customer service agents. This can include tasks like: Real time AI assistance for agents, Post call disposition, Scoring agent performance in customer interactions, Automated identification of unknown customer pain points
What is Level AI?
Level AI offers a suite of advanced artificial intelligence solutions, leveraging the latest generative AI and semantic intelligence technologies, that improve customer experience, greatly increase operational efficiency, and transform service & contact center teams into hubs of competitive advantage, insightful business intelligence, and growth.
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
Alternatives
Sonic Link
AI-powered contact center solution offering 24/7 support via voice, text, email, and live chat, integrating with popular CRMs.
View Details
Avaamo
Avaamo's conversational AI platform automates contact center calls, analyzes interactions, and enhances customer experience. It offers inbound and outbound solutions with voice AI and integrates with various systems.
View Details
Observe.AI
Observe.AI is an AI platform for contact centers, using conversation intelligence and automation to improve customer interactions, boost efficiency and increase revenue.
View Details
Cresta
Cresta's AI platform unifies human and virtual agents for contact centers, boosting performance and customer experience.
View DetailsFeatured Tools
adly.news
adly.news is a 100% free newsletter advertising marketplace connecting businesses with engaged newsletter audiences, offering automated payouts and secure payments.
View Details
APIPASS
APIPASS is a unified marketplace for discovering, integrating, and managing thousands of APIs, providing developers with fast, reliable, and cost-effective access to leading AI models.
View Details
VO4 AI
VO4 AI is the best AI video maker that turns your ideas into stunning videos. Make professional videos from text or images with our smart AI technology.
View Details
Voe 4
Voe 4 is an AI video generator offering lightning-fast text-to-video and image-to-video conversion, delivering high-resolution, professional 4K AI videos in seconds.
View Details
Modelfy 3D
Modelfy 3D is an Enterprise-Grade AI Image to 3D Model Generator that transforms any 2D image into professional 3D models with up to 300K polygons and PBR textures.
View Details
Questie.ai
Questie.ai is an advanced AI gaming companion that watches your actual gameplay in real-time and provides intelligent commentary through natural AI voice chat.
View Details
Gemini Watermark Remover
Gemini Watermark Remover is a client-side tool designed to remove hidden SynthID and other embedded watermarks from your AI-generated images, preserving quality.
View Details
Infatuated.AI
Infatuated.AI is an AI companion platform allowing users to chat, roleplay, and build personalized relationships with AI girlfriends and boyfriends, offering emotional support and secure fantasy sharing.
View Details