Level AI
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About
Level AI is a customer intelligence platform powered by generative AI. It offers a suite of tools designed to improve customer experience, increase operational efficiency, and transform contact center teams. Features include automated quality assurance (QA), real-time agent assistance, voice-of-the-customer insights, agent coaching, and comprehensive analytics. The platform is designed to be secure and customizable, with models trained on your business data. Level AI boasts a range of features released in various quarters, from automatic speech recognition and call disposition to QA-GPT and Voice of the Customer Insights. The company emphasizes transparency and explainability in its AI, providing evidence and reasoning behind its scores. Level AI serves various industries including financial services, insurance, healthcare, and retail.
Platform
Features
• voice of the customer insights
• real-time agent assist
• agent coaching
• 100% auto-qa
• agent screen recording
• agent gpt
• contact center and business analytics
FAQs
What is customer intelligence?
Customer intelligence (CI) refers to the process of collecting, analyzing, and interpreting data about your customers to gain insights into their needs, preferences, and behaviors. This information can be used to improve various aspects of your business, such as marketing, product development, and customer service.
What is conversational intelligence?
Conversational intelligence is a subset of Customer Intelligence that focuses specifically on analyzing customer interactions through voice and text channels. This includes phone calls, live chats, emails, and social media messages.
What is service automation?
Service automation refers to the use of technology to automate manual tasks traditionally performed by customer service agents. This can include tasks like: Real time AI assistance for agents, Post call disposition, Scoring agent performance in customer interactions, Automated identification of unknown customer pain points
What is Level AI?
Level AI offers a suite of advanced artificial intelligence solutions, leveraging the latest generative AI and semantic intelligence technologies, that improve customer experience, greatly increase operational efficiency, and transform service & contact center teams into hubs of competitive advantage, insightful business intelligence, and growth.
Job Opportunities
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