Observe.AI
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About
Observe.AI is an AI-powered platform for contact centers, combining conversation intelligence with AI-driven automation. It offers a suite of tools for real-time agent assistance, post-interaction quality assurance, and business analytics. The platform aims to improve customer satisfaction, reduce operational costs, and increase revenue. Key features include VoiceAI Agents for automating calls, real-time AI for agent assist and consistent customer experiences, and post-interaction AI for QA and coaching. It boasts a contact center-specific LLM with high accuracy and security features. Observe.AI serves various industries such as banking, finance, healthcare, and insurance.
Platform
Features
• conversation intelligence
• agent assist
• knowledge ai
• auto qa
• summarization ai
• voiceai agents
• contact center llm
• real-time ai
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