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Observe.AI

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About

Observe.AI is an AI-powered platform for contact centers, combining conversation intelligence with AI-driven automation. It offers a suite of tools for real-time agent assistance, post-interaction quality assurance, and business analytics. The platform aims to improve customer satisfaction, reduce operational costs, and increase revenue. Key features include VoiceAI Agents for automating calls, real-time AI for agent assist and consistent customer experiences, and post-interaction AI for QA and coaching. It boasts a contact center-specific LLM with high accuracy and security features. Observe.AI serves various industries such as banking, finance, healthcare, and insurance.

Platform
Web
Task
contact center ai

Features

conversation intelligence

agent assist

knowledge ai

auto qa

summarization ai

voiceai agents

contact center llm

real-time ai

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