Converso
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About
Converso is an AI-powered helpdesk that enables businesses to connect their own AI Agent with a shared team inbox, automating first-line customer support and reducing workload for agents. It offers omnichannel support across webchat, WhatsApp, and SMS, with seamless handover to human agents for complex queries. Converso integrates with Voiceflow and OpenAI, allowing businesses to build and deploy tailored AI agents based on their own data. It also facilitates outbound conversations and payment collection, making it a comprehensive customer engagement solution.
Platform
Task
Features
• ai-powered customer support
• knowledge base creation
• ai agent for customer support
• omnichannel livechat helpdesk
• integration with voiceflow and openai
• payment collection over multiple channels
• multiple communication channels (webchat, whatsapp, sms)
• seamless handover to human agents
FAQs
Is an AI Agent the same as a chatbot?
An AI Agent differs in a number of ways from a chatbot. It's able to access only your company data for accurate answers, and autonomously take decisions and actions to get a specific job done.
What does onboarding include with AI Helpdesk?
We will load your product and business data to create a knowledge base, and create bespoke prompts in the relevant template (eg customer support) to get your AI Agent up and running in just a few days.
Can I add my existing FAQs?
Yes, as part of the AI Helpdesk, you can add your FAQs to your knowledge base, and prioritise these answers for questions that either have the exact, or similar meaning.
Can I use my OpenAI account?
Yes, you can use your OpenAI account when using the AI Helpdesk in order to ensure that you'll not be charged for conversations that exceed the monthly allowance.
Can I add my own AI Agent?
Yes, you can connect your own AI Agent that you've built in Voiceflow or OpenAI. You can do this by entering the relevant API key into Converso.
What is a template?
A template is a workflow or set of tasks to be executed by the AI Agent to achieve a defined result. Specific actions can be completed as part of the template in order to personalize the response for the customer.
What is the difference between your service and other helpdesk products?
We focus on enabling deployment of AI Agents that can complete a range of tasks (initially customer support). Most helpdesk providers just provide human agent capability to answer customers' questions.
How is Converso omnichannel?
AI or human agents can chat with customers over webchat, SMS and WhatsApp, and these can all be managed from one inbox. You can also have omnichannel chats.
Can I deploy multiple AI Agents?
Yes, you can add multiple AI Agents by creating new groups - the only restriction is that you can only deploy one AI Agent per group.
What are the disadvantages of chatbots compared to AI Agents?
Regular chatbots just respond to specific questions and can not easily answer follow up questions based on varying parameters such as previous chat history, or account profile.
Can I capture a prospect's data?
Yes, you can capture your prospect's name, email and phone number, and store this data in contacts, to use for proactive follow up (if their approval is given).
How does human handover work?
The AI agent detects that the customer is not satisfied with its response and suggests a handover to a human agent, or the customer can just request to talk to a support agent.
Pricing Plans
Livechat Helpdesk
$19.00 / month• Upto 5 users
• Upto 5,000 contacts
• Webchat + SMS channels (WhatsApp as an add-on)
• Seamless handover to human agents
• Unlimited conversations and message history
• Multiple groups and inboxes
• Connect with Voiceflow and OpenAI Assistants
• Live chat support
AI + Livechat Helpdesk
$49.00 / month• Unlimited users and contacts
• AI Agent for customer support
• Includes 300 AI conversations per month
• Additional AI conversations at $0.10 each
• Customer support template from Voiceflow
• Custom knowledge base and FAQs
• Multiple AI Agents
• OpenAI GPT4 and GPT4o mini models
Livechat Helpdesk
$171.00 / year• Upto 5 users
• Upto 5,000 contacts
• Webchat + SMS channels (WhatsApp as an add-on)
• Seamless handover to human agents
• Unlimited conversations and message history
• Multiple groups and inboxes
• Connect with Voiceflow and OpenAI Assistants
• Live chat support
AI + Livechat Helpdesk
$441.00 / year• Unlimited users and contacts
• AI Agent for customer support
• Includes 300 AI conversations per month
• Additional AI conversations at $0.10 each
• Customer support template from Voiceflow
• Custom knowledge base and FAQs
• Multiple AI Agents
• OpenAI GPT4 and GPT4o mini models
Bespoke services
$75.00 / hour• Create bespoke AI Agents
• Personalized templates for your business
• OpenAI integrations
Early User pricing
£27.00 / month• Shared team inbox
• Omnichannel conversations (WhatsApp, SMS)
• Broadcast messaging
• Archive conversations
• Multiple groups and inboxes
• Payment collection
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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