Converso

Scale your customer service and lead generation using intelligent AI agents trained on your data to handle inquiries across WhatsApp, SMS, and webchat platforms.

Freemium customer servicing

Free plan available

$19/mo

About Converso

Converso is an AI-driven conversation platform designed to bridge the gap between automated customer service and human interaction. It allows businesses to deploy intelligent agents that handle routine support queries and lead generation tasks across multiple channels, including WhatsApp, SMS, and webchat. Unlike traditional chatbots, these agents are trained on specific company data and documentation, ensuring that the information provided to customers is accurate, relevant, and consistent with the brand's voice. The platform operates through a hybrid model that combines artificial intelligence with human oversight. When an AI agent encounters a complex query it cannot resolve or detects a strong intent to purchase, it can seamlessly hand over the conversation to a human team member. This transition includes the full message history, allowing human agents to provide context-aware assistance without asking the customer to repeat themselves. Additionally, the system automatically captures prospect details like names and contact information, which can be stored in an internal contact list or synced with an external CRM for proactive follow-up. Converso is primarily targeted at small to medium-sized enterprises (SMEs) and professional teams looking to increase productivity without expanding their headcount. It is particularly effective for businesses dealing with high volumes of repetitive insurance, retail, or service queries. By managing first-line responses, the tool frees up human staff to focus on higher-value tasks and complex problem-solving. The omnichannel nature of the platform means that conversations can start on a website and continue via WhatsApp, providing a frictionless experience for the end user. What distinguishes Converso from standard helpdesk tools is its focus on turning conversations into tangible business outcomes through "agent templates." These templates include predefined tools and prompts that allow the AI to perform specific actions, such as booking appointments or resolving technical tickets, rather than just providing text responses. Furthermore, the platform offers an open approach, allowing users to connect their own OpenAI accounts or integrate agents built on third-party platforms like Voiceflow, giving businesses flexibility in how they deploy their AI strategy.

Converso pros & cons

Pros

Supports omnichannel flows where conversations can transition seamlessly from webchat to WhatsApp.
Provides human agents with full conversation history and context during automated handovers.
Allows AI agents to be trained exclusively on internal company data for high response accuracy.
Offers a functional free tier and a 14-day free trial for testing paid features.
Enables integration with external AI stacks like OpenAI and Voiceflow for custom automation.

Cons

Key integrations for Facebook, Instagram, and Messenger are currently listed as coming soon.
Users are restricted to deploying only one AI agent per individual workspace.
Broadcast messaging and conversation export features are not yet available on the platform.
Current Pro and Business pricing is tied to an early access period ending in late 2025.

Converso use cases

Support managers can deploy agents trained on internal docs to reduce support ticket volumes by up to 50%.
Sales teams can use automated agents to capture prospect names and contact details for CRM entry.
SME owners can manage all customer inquiries from a single inbox across WhatsApp, SMS, and Webchat.

Converso features

knowledge base training
whatsapp business integration
crm contact management
customizable webchat widget
ai agent templates
lead detail capture
seamless human handover
omnichannel team inbox

Converso pricing

Is Converso free? Yes, Converso has a free plan, and paid plans start at $19 / month.

Free

Up to 2 users
Up to 500 contacts
Webchat channel
1 x workspace
Up to 500 conversation history
Deploy single AI agent
Email support

Pro

$19 / month

Up to 10 users
Up to 10,000 contacts
Webchat and WhatsApp channels
5 x workspaces
Up to 10,000 conversation history
Deploy multiple AI agents
Livechat and email support

Business

$49 / month

Up to 30 users
Up to 30,000 contacts
Webchat and WhatsApp channels
20 x workspaces
Unlimited conversation history
Deploy multiple AI agents
Livechat and email support

Converso FAQs

What is the difference between an AI agent and a chatbot?

An AI agent accesses your specific company data for accurate answers and autonomously makes decisions to complete tasks. Unlike deterministic chatbots, agents can vary responses based on context and perform actions like CRM updates.

How does human handover work within the platform?

The AI agent detects when a customer is unsatisfied or requests a person and suggests a transfer. A human agent can then take over the live chat, viewing the full message history for context.

Can I use an AI agent I have already built elsewhere?

Yes, Converso allows you to connect AI agents or automations built on third-party platforms like Voiceflow or OpenAI. This lets you deploy those existing models over WhatsApp or webchat channels.

Can I integrate my existing company FAQs?

You can add your existing FAQs to the AI agent's knowledge base during deployment. The system can prioritize these specific answers when it encounters questions with matching or similar meanings.

Can I connect my own OpenAI account?

Yes, you can use your own OpenAI account with the AI Helpdesk to manage conversation costs. This ensures you are not limited by standard monthly conversation allowances on high-volume accounts.

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