Converso
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About
Converso is an AI-powered helpdesk designed to streamline customer support and boost team productivity. Businesses can either integrate their own AI Agent built using platforms like OpenAI or Voiceflow, or utilize Converso's pre-configured AI Agent. The platform offers omnichannel support across WhatsApp, Messenger, SMS, and webchat, with seamless handovers to human agents for complex inquiries. Features include a shared team inbox for collaboration, chat transcripts, lead generation tools, and workflow automation. Converso aims to make AI integration easy and cost-effective, increasing efficiency and customer satisfaction.
Platform
Task
Features
• shared team inbox
• seamless handover to human agents
• omnichannel support (whatsapp, messenger, sms, webchat)
• ai-powered helpdesk
• workflow automation (voiceflow integration)
• lead generation features
• chat transcripts
• ai agent integration (diy or pre-built)
FAQs
What does Converso do?
Converso is an AI-powered helpdesk that connects your AI Agent with a shared team inbox, automating customer support and reducing agent workload. It integrates with webchat, WhatsApp, SMS, and allows for human agent handover for complex queries. Outbound conversations via WhatsApp and SMS are also managed via the same inbox.
Why is Converso different?
Converso simplifies AI integration for businesses. It offers flexibility to build your own AI agent or use a pre-built one, unlike traditional tools that lack AI or make integration difficult and expensive. It's designed for easy 'plug and play' with your AI Agent, making AI benefits more accessible and cost-effective.
Which platforms does Converso integrate with?
Converso integrates with Voiceflow and OpenAI, allowing you to deploy your AI builds. You can use the Assistants API to deploy OpenAI Assistants across webchat, WhatsApp, and SMS. Voiceflow enables creation and deployment of custom automations and agents across multiple channels.
What is an AI Agent?
An AI Agent is like a chatbot trained on your business data (website, product descriptions, etc.). It answers questions accurately using only this data and can perform actions based on other inputs to complete tasks, acting as a digital support helper. It uses LLMs for natural conversation.
What's your story?
Converso initially focused on effective customer engagement using messaging channels like WhatsApp and SMS, improving team productivity and payment integration. With AI's emergence, Converso is integrating these capabilities into its product.
Pricing Plans
Livechat Helpdesk
$19.00 / monthly• Upto 5 users
• Upto 5,000 contacts
• Webchat + SMS channels (WhatsApp as an add-on)
• Seamless handover to human agents
• Unlimited conversations and message history
• Multiple groups and inboxes
• Connect with Voiceflow and OpenAI Assistants
• Live chat support
AI + Livechat Helpdesk
$49.00 / monthly• Unlimited users and contacts
• AI Agent for customer support
• Includes 300 AI conversations per month
• Additional AI conversations at $0.10 each
• Customer support template from Voiceflow
• Custom knowledge base and FAQs
• Multiple AI Agents (onboarding charges apply)
• OpenAI GPT4 and GPT4o mini models
Livechat Helpdesk
$171.00 / annually• Upto 5 users
• Upto 5,000 contacts
• Webchat + SMS channels (WhatsApp as an add-on)
• Seamless handover to human agents
• Unlimited conversations and message history
• Multiple groups and inboxes
• Connect with Voiceflow and OpenAI Assistants
• Live chat support
AI + Livechat Helpdesk
$441.00 / annually• Unlimited users and contacts
• AI Agent for customer support
• Includes 300 AI conversations per month
• Additional AI conversations at $0.10 each
• Customer support template from Voiceflow
• Custom knowledge base and FAQs
• Multiple AI Agents (onboarding charges apply)
• OpenAI GPT4 and GPT4o mini models
Bespoke services
$75.00 / hourly• Create bespoke AI Agents
• Personalized templates
• OpenAI integrations
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