Converso
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About
Converso is an AI-powered customer support solution designed to reduce agent message volumes and improve service levels. It deploys intelligent AI Agents across multiple channels, including WhatsApp, SMS, and Webchat. These AI Agents are trained on your product and company data, ensuring accurate responses and preventing "hallucinations." Converso facilitates seamless handover to human agents for complex queries, and provides full chat transcripts for context. Businesses can integrate existing AI Agents (Voiceflow, OpenAI) or have Converso build one. The platform includes features for contact management, scheduling, and proactive follow-ups. Converso's mission is to streamline customer and internal communications, integrating AI seamlessly with human teams to enhance productivity and customer care.
Platform
Features
• ai-powered customer support
• integration with voiceflow and openai
• knowledge base and faq creation
• shared team inbox for chat management
• crm integration and contact management
• customizable ai agent training on company data
• seamless human agent handover
• omnichannel live chat (webchat, sms, whatsapp)
FAQs
Is an AI Agent the same as a chatbot?
AI Agents access company data for accurate answers and autonomously take decisions to complete specific tasks. They provide more accurate, personalized responses and can follow up with customers, unlike traditional chatbots.
What does onboarding include with AI Helpdesk?
We will load your product and business data to create a knowledge base, and create bespoke prompts in the relevant template (e.g., customer support) to get your AI Agent up and running in just a few days.
Can I add my existing FAQs?
Yes, as part of the AI Helpdesk, you can add your FAQs to your knowledge base, and prioritise these answers for questions that either have the exact, or similar meaning.
Can I use my OpenAI account?
Yes, you can use your OpenAI account when using the AI Helpdesk in order to ensure that you'll not be charged for conversations that exceed the monthly allowance.
Can I add my own AI Agent?
Yes, you can connect your own AI Agent that you've built in Voiceflow or OpenAI. You can do this by entering the relevant API key into Converso.
What is a template?
A template is a workflow or set of tasks to be executed by the AI Agent to achieve a defined result. Specific actions can be completed as part of the template in order to personalize the response for the customer.
What is the difference between your service and other helpdesk products?
We focus on enabling deployment of AI Agents that can complete a range of tasks (initially customer support). Most helpdesk providers just provide human agent capability or offer integration with a "standard" chatbot.
How is Converso omnichannel?
AI or human agents can chat with customers via webchat, SMS, and WhatsApp from a single inbox. Converso also supports omnichannel chats, allowing conversations to start on one channel and continue on another.
Can I deploy multiple AI Agents?
Yes, you can add multiple AI Agents by creating new groups - the only restriction is that you can only deploy one AI Agent per group.
What are the disadvantages of chatbots compared to AI Agents?
Chatbots struggle with follow-up questions based on chat history or profile, and cannot easily perform subsequent actions like saving contact details or proactively sending messages. AI Agents are more capable in these areas.
Can I capture a prospect's data?
Yes, you can capture your prospect's name, email and phone number, and store this data in contacts, to use for proactive follow up (if their approval is given).
How does human handover work?
The AI agent detects customer dissatisfaction and suggests human handover, or the customer can request it. A human agent can also take over at any time, with the sender ID changing to the support agent's name.
Pricing Plans
Pro
USD19.00 / per month• Upto 5 users
• Upto 5,000 contacts
• Webchat + SMS channels (WhatsApp as an add-on)
• Seamless handover to human agents
• Unlimited conversations and message history
• Multiple groups and inboxes
• Connect with Voiceflow and OpenAI Assistants
• Live chat support
Business
USD49.00 / per month• Unlimited users and contacts
• AI Agent for customer support
• Includes 300 AI conversations per month
• Additional AI conversations at $0.10 each
• Customer support template from Voiceflow
• Custom knowledge base and FAQs
• Multiple AI Agents (onboarding charges apply)
• OpenAI GPT4 and GPT4o mini models
Job Opportunities
There are currently no job postings for this AI tool.
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