Converso
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About
Converso is an AI-powered helpdesk that helps businesses reduce agent message volumes by automating first-line customer support and improving service levels. It allows deployment of AI Agents across multiple channels like WhatsApp, Messenger, SMS, and Webchat. These AI Agents are trained on product and company data to provide accurate, instant responses, freeing up human agents for more complex tasks. Converso also facilitates seamless handover to human agents, offers unified team inboxes for managing conversations, and boosts lead generation by instantly responding to prospects. It integrates with platforms like OpenAI and Voiceflow, enabling businesses to 'bring their own AI Agent' or have one built. The platform aims to simplify communication complexity and enhance productivity by integrating AI with human teams.
Platform
Features
• seamless handover to human agents
• integration with openai and voiceflow
• automated workflows and personalized communications
• lead generation capabilities
• ai agent training on company data
• unified shared team inbox for conversations
• omnichannel communication (whatsapp, webchat, sms)
• ai-powered customer support automation
FAQs
What does Converso do?
Converso is an AI-powered helpdesk that enables businesses to connect their own AI Agent with a shared team inbox, automating first-line customer support and reducing workload for agents.
Why is Converso different?
Converso stands out by making it easy and cost-effective for businesses to leverage AI platforms and automation tools, allowing flexible integration of tailored AI Agents with its helpdesk solution.
Which platforms does Converso integrate with?
Converso connects with Voiceflow and OpenAI, allowing you to deploy your own AI builds, such as OpenAI Assistants, across webchat, WhatsApp, and SMS, or use Voiceflow to create agents and automations.
What is an AI Agent?
An AI Agent is like a chatbot trained on your data to answer questions accurately and carry out actions to complete a defined goal, using LLMs for conversational and natural responses.
Is an AI Agent the same as a chatbot?
An AI Agent differs from a chatbot by accessing only company data for accurate answers and autonomously taking decisions and actions to complete tasks, providing more accurate and personalized responses.
What does onboarding include with AI Helpdesk?
Onboarding includes loading your product and business data to create a knowledge base and setting up bespoke prompts in a relevant template to get your AI Agent running in days.
Can I add my existing FAQs?
Yes, as part of the AI Helpdesk, you can add your existing FAQs to your knowledge base and prioritize these answers for questions with exact or similar meaning.
Can I use my OpenAI account?
Yes, you can use your OpenAI account when using the AI Helpdesk to avoid charges for conversations that exceed the monthly allowance.
Can I add my own AI Agent?
Yes, you can connect your own AI Agent built in Voiceflow or OpenAI by entering the relevant API key into Converso.
What is a template?
A template is a workflow or set of tasks for the AI Agent to execute to achieve a defined result, allowing specific actions to personalize customer responses.
What is the difference between your service and other helpdesk products?
Converso focuses on deploying AI Agents for various tasks, starting with customer support, unlike most helpdesk providers who offer only human agent capabilities or standard chatbots.
How is Converso omnichannel?
AI or human agents can chat with customers over webchat, SMS, and WhatsApp, all managed from one inbox. Omnichannel chats allow starting a conversation on one channel and continuing on another.
Can I deploy multiple AI Agents?
Yes, you can add multiple AI Agents by creating new groups, with the only restriction being one AI Agent per group.
What are the disadvantages of chatbots compared to AI Agents?
Regular chatbots only respond to specific questions and cannot easily answer follow-up questions based on chat history or account profiles, nor can they complete subsequent actions like saving contact details.
How does human handover work?
The AI agent detects customer dissatisfaction and suggests human handover, or the customer can request a human agent. A human agent can also take over the conversation at any time.
Pricing Plans
Pro
USD19.00 / per month• Upto 5 users & 5,000 contacts
• Webchat + SMS channels (WhatsApp add-on)
• Seamless handover to human agents
• Unlimited conversations & message history
• Multiple groups & inboxes
• Connect with Voiceflow and OpenAI Assistants
• Live chat support
• Shared team inbox & Omnichannel inbox
• Payment links & Real-time accounting updates
• Import/manage contacts with tags
Business
USD49.00 / per month• Unlimited users & contacts
• AI Agent for customer support (300 conv/month included)
• Additional AI conversations ($0.10 each)
• Customer support template from Voiceflow
• Custom knowledge base & FAQs
• Multiple AI Agents support
• OpenAI GPT4 and GPT4o mini models
• Seamless handover to human agents
• Omnichannel support (Webchat, SMS, WhatsApp)
• Unified shared team inbox
Pro
USD171.00 / per year• Upto 5 users & 5,000 contacts
• Webchat + SMS channels (WhatsApp add-on)
• Seamless handover to human agents
• Unlimited conversations & message history
• Multiple groups & inboxes
• Connect with Voiceflow and OpenAI Assistants
• Live chat support
• Shared team inbox & Omnichannel inbox
• Payment links & Real-time accounting updates
• Import/manage contacts with tags
Business
USD441.00 / per year• Unlimited users & contacts
• AI Agent for customer support (300 conv/month included)
• Additional AI conversations ($0.10 each)
• Customer support template from Voiceflow
• Custom knowledge base & FAQs
• Multiple AI Agents support
• OpenAI GPT4 and GPT4o mini models
• Seamless handover to human agents
• Omnichannel support (Webchat, SMS, WhatsApp)
• Unified shared team inbox
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
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