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Aidbase

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About

Aidbase is an AI-powered support ecosystem designed to help marketplaces provide outstanding customer experiences and significantly reduce support time. It offers a comprehensive suite of tools, including an AI chatbot trained on your business data to deliver human-like support 24/7. The platform features a knowledge base for both users and support staff, alongside AI-assisted ticketing and email support managed through a unified inbox. Aidbase is capable of identifying knowledge gaps, enabling continuous improvement and retraining of its AI models. It offers flexible integration options via SDKs, APIs, and webhooks, and supports connectivity with popular tools like Discord, WhatsApp, Slack, Notion, and Shopify. The solution is fully customizable, supports no-code deployment, allows for team collaboration, lead collection, and the creation of hosted support pages. Aidbase is also GDPR compliant, ensuring secure data storage within the EU.

Platform

Task

customer servicing

Features

• ai-powered chatbot

• ai-assisted ticket handling

• gdpr compliant data handling

• team collaboration and lead collection capabilities

• no-code deployment with api/webhook integrations

• discovery and rectification of knowledge gaps

• customizable knowledge base and faq

• unified inbox for tickets and emails

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