Aidbase

Automate customer service and reduce response times by 70% with AI chatbots trained on your data, custom ticket forms, and a unified inbox for eCommerce and SaaS.

Paid customer servicing

About Aidbase

Aidbase is an AI-powered support ecosystem designed to help businesses automate their customer service workflows. The platform centralizes multiple support channels, including live chat, email, and ticketing, into a single interface powered by OpenAI technology. By training on a company’s specific documentation—including websites, PDF files, and even video content—the system creates an intelligent knowledge base that allows users to find answers instantly without human intervention. This automated approach aims to reduce manual support volume while maintaining a human-like interaction style. The system operates through several integrated modules: a live AI chatbot for instant front-line responses, customizable ticket forms for structured inquiries, and a unified email inbox. A standout technical feature is the "knowledge gap" identification tool, which flags instances where the AI lacks sufficient information to answer a user's query. This allows support teams to continuously refine their data sources and retrain models to improve accuracy over time. For implementation, Aidbase provides no-code options like a CDN and hosted websites, alongside developer-centric tools such as npm packages and a dedicated React library. The platform is primarily built for SaaS startups, eCommerce businesses, and content creators with large followings who need to manage high support volumes efficiently. It caters to a range of technical needs, from solo entrepreneurs seeking a simple plug-and-play chatbot to engineering teams requiring full control through APIs and webhooks. Agencies managing multiple clients can also utilize the platform's ability to host up to 50 distinct chatbots and manage large teams of up to 100 members on higher-tier plans. Aidbase distinguishes itself from traditional rule-based bots by utilizing a "learn from everything" model that incorporates data from previous support tickets to provide contextually relevant answers. The platform balances automation with human oversight, ensuring that complex cases are seamlessly transitioned to human agents via the ticketing system. Furthermore, the platform prioritizes data security and regional compliance, ensuring all encrypted data is stored within the EU to remain strictly GDPR compliant, which is a critical factor for businesses operating in regulated environments.

Pros & cons

Pros

Supports training on diverse data sources including websites, PDFs, and video content.
Reduces response times by up to 70% according to verified user testimonials.
Strictly GDPR compliant with all data hosted and encrypted within the European Union.
Offers both no-code deployment and developer-focused SDKs for deep technical integration.
Includes a feature to identify knowledge gaps where the AI fails to answer user questions.

Cons

The free trial is limited to only 7 days before a paid subscription is required.
Removal of the 'Powered by Aidbase' branding is restricted to the highest-tier plans.
Webhooks, API access, and third-party integrations are not available on the Standard plan.
The Standard plan limits data export history to a maximum of 30 days.

Use cases

eCommerce owners can automate order-related queries by training the AI on their Shopify store and FAQ documentation.
SaaS developers can embed a fully customized, white-labeled support system into their apps using the React library.
Customer success teams can identify knowledge gaps by reviewing flagged queries and updating the AI knowledge base accordingly.
Agencies can manage customer support for multiple clients using up to 50 distinct chatbots under a single Expert account.
Content creators can use the unified inbox to manage audience inquiries across Discord, Slack, and Messenger from one place.

Features

ai chatbot
gdpr compliance
multi-source data training
support personas
react library & npm support
knowledge gap identification
unified email inbox
custom ticket forms

Pricing

Standard

$29 / month

2,500 messages/month
2 chatbots
2 ticket forms
5 team members
2.5M training characters
30 days data export
7-day free trial

Pro

$39 / month

10,000 messages/month
5 chatbots
5 ticket forms
25 team members
10M training characters
Unlimited data export
Remove branding on tickets/emails
Webhooks & API access

Expert

$199 / month

100,000 messages/month
50 chatbots
50 ticket forms
100 team members
100M training characters
Remove all branding
Unlimited personas
Unlimited data export

FAQs

Can I use Aidbase for free?

Aidbase offers a 7-day free trial on all of its paid plans, allowing you to test the full feature set. After the trial period ends, you must subscribe to a paid plan to continue using the services.

What types of data can I use to train my AI chatbot?

The AI can learn from a variety of sources including your website URL, uploaded PDF documents, and even video content. This allows the bot to become an expert on your specific business literature and operations.

How is user data handled regarding privacy and GDPR?

Aidbase is fully GDPR compliant, ensuring all data is encrypted and stored securely within the European Union. This makes it a suitable choice for businesses that must adhere to strict data protection regulations.

Can I integrate the chatbot into my existing tech stack?

Yes, you can add the chatbot and ticket forms via a CDN for a no-code approach or use npm packages for React and Next.js applications. It also supports webhooks, APIs, and integrations with tools like Shopify, Slack, and WhatsApp.

Is it possible to remove the Aidbase branding from the interface?

Branding removal options vary by plan level. The Pro plan allows you to remove branding from tickets and emails, while the Expert plan is required to remove branding from the AI chatbots.

Ratings & reviews

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