Technical Account Manager (TAM)
Experience Requirements:
4β8 years in a CX, Solution Engineer, or Customer Success Engineer role
Hands-on experience with contact center platforms and voice/messaging solutions
Other Requirements:
Knowledge of chatbot/voicebot platforms and AI-driven CX tools
Strong understanding of network architecture and telecom concepts
Responsibilities:
Own the end-to-end technical relationship for assigned accounts
Drive solution adoption and ongoing customer success
Design end-to-end solutions and guide customers on architecture and integrations
Lead solution architecture and deployment for network and telephony setup
Identify opportunities for increased adoption, upsell, and cross-sell
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