Benefits:

• 401K

• Transportation Benefits

• Health Benefits

• mabl Kudos

• Team Outings

Experience Requirements:

• 1+ years experience as a Customer Success Manager, Account Executive, or Project Manager at a B2B SaaS company

Other Requirements:

• A customer-focused approach and the ability to respond with excellent customer service skills in a fast-paced environment

• Ability to support a high volume 1:many book of business

• Excellent written and verbal communications

• Motivated and strategic in finding expansion opportunities within accounts

• Strong analytical skills, with a bias for using data to identify trends and opportunities

• Self-learner and self-starter, able to become a product expert and customer advocate, and passionate about learning new technologies

• Bonus if you have an understanding of the software development lifecycle, specifically within Quality Assurance

• Experience with Gainsight a plus

Responsibilities:

• Account Management

• Digital Engagement

• Customer Onboarding and Ongoing Support

Experience Requirements:

• 2–3 years of experience as a Customer Success Manager in a B2B SaaS company

Other Requirements:

• Proven track record of meeting contract renewal targets

• Excellent written and verbal communication skills

• Experience with technologies such as CSS and HTML

• Motivation and strategic thinking in identifying upsell opportunities

• Analytical skills for identifying trends and opportunities using data

• Passionate about learning and working in a startup environment

• Proficient in English communication

Responsibilities:

• Support mabl users and ensure they achieve their objectives

• Provide training and best practices on the mabl platform

• Maintain consistent communication with customers and key stakeholders on usage methods and effect measurement

• Lead business reviews with enterprise clients

• Manage contract renewal processes effectively

Experience Requirements:

• At least 3 years of experience working with large enterprise customers in a similar TAM or consultative, customer success, solutions architect, or other thought leadership role

Other Requirements:

• Initiative and drive of a self-starter with the collaborative spirit of a team player

• Experience working with front-end web technologies and APIs

• Strong technical aptitude, a sense of curiosity and enthusiasm, and an approachable, helpful disposition

• Experience with core JS, familiarity with CSS/XPath selectors, and standard Web APIs

• Professional experience with test automation and/or DevOps tools is a major plus

• Some project management experience

• You constantly learn, challenge assumptions, solve problems, and ensure your work is providing high customer value

• You are an effective communicator; we are a small team, and you will impact every aspect of our company

• Are generally available to work collaboratively with an East Coast team from late morning to mid afternoon

Responsibilities:

• Nurture strategic, productive relationships with business and technical stakeholders with some of our largest customers and become their trusted advisor

• Guide the successful implementation and deepening of a customer's investment in mabl's intelligent testing platform

• Facilitate successful outcomes of their business and technical objectives through usage of mabl

• Troubleshoot issues with test implementation and act as an escalation point and intermediary between the customer and the rest of the mabl ecosystem

• Partner with Sales, Customer Success, and Customer Support to monitor and identify trends in customer experience across your accounts to identify opportunities for engagement

Experience Requirements:

• 3+ years of experience

Other Requirements:

• Knowledge of QA/Automation testing

• Understanding of mabl, databases, mobile, performance testing, and/or general test architecture is a plus

• Proficient in the use of HTML, CSS, JavaScript, and Chrome dev tools

• Knowledge of ticketing systems such as Salesforce and Jira

• Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution)

• Customer-centric attitude, with strong communication skills and technical acumen

• Deep passion for representing customers needs in product planning and design processes

• Strong analytical skills, with a bias for using data to identify trends and opportunities

• Interest in learning good test automation practices and patterns

Responsibilities:

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues

• Take ownership of customer issues reported and seeing problems through to resolution

• Create and evolve support and customer success processes, tools, and technologies

• Work cross functionally with other teams at mabl to improve the customer experience

Experience Requirements:

• 3+ years of experience

Other Requirements:

• Knowledge of QA/Automation testing

• Understanding of mabl, databases, mobile, performance testing, and/or general test architecture is a plus

• Proficient in the use of HTML, CSS, JavaScript, and Chrome dev tools

• Knowledge of ticketing systems such as Salesforce and Jira

• Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution)

• Customer-centric attitude, with strong communication skills and technical acumen

• Deep passion for representing customers needs in product planning and design processes

• Strong analytical skills, with a bias for using data to identify trends and opportunities

• Interest in learning good test automation practices and patterns

Responsibilities:

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues

• Take ownership of customer issues reported and seeing problems through to resolution

• Create and evolve support and customer success processes, tools, and technologies

• Work cross functionally with other teams at mabl to improve the customer experience

Benefits:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• 401(k) Plan with Sierra match

• Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons

Experience Requirements:

• 7+ years of experience as an Executive Assistant or similar

• Ability to build relationships, partnering effectively with cross-functional teams and external partners

• Excellent time management skills, willingness to quickly shift tasks and priorities, and anticipate the needs of others before they arise

• Ability to organize, analyze, and prioritize executive workflows, often using and interpreting data

• Willingness and ability to travel as needed (est. 2x per quarter) Advanced proficiency with Google Suite & Slack

Responsibilities:

• Proactively manage the co-founder’s calendar

• Draft correspondence and responses on behalf of the co-founder

• Liaise with internal staff and other stakeholders on behalf of the co-founder

• Maintain a high level of confidentiality and discretion with all materials and information

• Establish new—and improve existing—administrative systems and processes

Benefits:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• 401(k) Plan with Sierra match

• Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons

Education Requirements:

• Degree in Business Administration, Finance, or related field, or equivalent professional experience

Experience Requirements:

• 5-7+ years of experience in GTM operations, specifically executive business operations at a scaled tech organization or consulting firm

• Experience negotiating complex customer partnerships

• Familiarity with navigating sales cycles

• Strong understanding of developing GTM operations using data-driven decision-making

Responsibilities:

• Serve as a liaison between all of our executive touchpoints

• Work with account executives to standardize how our executives engage with customers

• Work with Sierra’s network of investors and advisors to facilitate customer introductions

Benefits:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• 401(k) Plan with Sierra match

• Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons

Education Requirements:

• Degree in Business Administration, Finance, or related field, or equivalent professional experience

Experience Requirements:

• 8+ years of experience in similar GTM operations, specifically SaaS pricing, sales, marketing, and operations

• Experience negotiating complex customer partnerships

• Familiarity with navigating sales cycles

• Strong understanding of developing GTM operations using data-driven decision-making

Responsibilities:

• Work with our sales team to develop and deliver pricing proposals and ROI case studies for customers

• Collaborate with product, marketing, and operations teams to define our overall pricing and packaging strategy

Benefits:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• 401(k) Plan with Sierra match

• Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons

Education Requirements:

• Degree in Business Administration, Finance, or related field, or equivalent professional experience

Experience Requirements:

• 8+ years of experience in an operating role with exposure to SaaS sales and operations

• Proven ability to design and refine effective sales processes

• Track record of building and leading a Sales Strategy and enablement function

• Deep understanding of sales dynamics and a strong intuition for optimizing seller productivity

• Excellent understanding of developing GTM operations using data-driven decision-making

Responsibilities:

• Develop the roadmap for our AE information experience

• Drive the strategy by thinking critically about the relationship between sales process and enablement

• Work closely with sales, marketing, and operations to help drive a high-velocity sales process

Benefits:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• 401(k) Plan with Sierra match

• Parental Leave Fertility and Family Building Benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons

Education Requirements:

• Degree in Business Administration, Finance, or related field, or equivalent professional experience

Experience Requirements:

• 5-7+ years of experience in SaaS pricing, sales, marketing, and operations

• Strong SQL ability

• Strong understanding of developing GTM operations using data-driven decision-making

Responsibilities:

• Serve as a trusted advisor to our customer-facing teams

• Collaborate closely with our broader go-to-market (GTM) team to develop and streamline operations

• Lead revenue, compensation, headcount planning, and quarterly forecasts for GTM

• Building attribution and propensity models to help predict and understand demand and customer flows

Experience Requirements:

• 5-6 years of experience in both administrative roles and technical support, specializing in Zendesk and API integrations

Other Requirements:

• Proficient in Java and HTML, enhancing technical capabilities for comprehensive support

• Proven track record of positively impacting organizations through the development and implementation of standard operating practices

• Familiarity with start-up environments, demonstrating adaptability to dynamic work settings

• Strong ability to navigate and excel in fast-paced and evolving work environments, with a specific background in technical support roles

• Deep understanding of tools like Postman/Datadog/Workato

• Good knowledge of JavaScript with the ability to identify code-level issues and rectify

• Ability to train New Hires in the team on Process, Product and Technology

• Effectively mentors multiple L1s in the context of support

Responsibilities:

• In Depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations

• Understanding of business requirements for our different customers and how they can be solved through AI Studio

• Participate in the software development lifecycle to learn the new system/feature

• Responsible for resolving the ticket queue through Zendesk

• Coordinating and leading troubleshooting through incident management