Benefits:

• Nice work environment

• Competitive Salary

• Health Insurance

• Stock Options

• Annual Company Trip

Experience Requirements:

• Prior experience in customer-facing roles is a plus

• No previous experience in SaaS or product support required

Other Requirements:

• Proficiency in English is mandatory

• Based in the Americas working within U.S. time zones

Responsibilities:

• Communicate with customers via email, chat, and video calls

• Learn the product inside and out to help users find solutions

• Collaborate with Product and Engineering to share insights

• Build and update help center documentation and FAQs

• Ensure full resolution of customer issues

Education Requirements:

• School

• GPA

Other Requirements:

• Resume/CV

• Cover Letter

• LinkedIn Profile

• Why are you interested in Hallo and this position?

Benefits:

• Flexible hours

• Remote work

Experience Requirements:

• Previous experience in customer or technical support

Other Requirements:

• A passion for sustainability

• A keen interest in how tech can change the fashion industry

• Strong communication skills

Responsibilities:

• Assist our users with technical issues through chat, email, and phone support

• Troubleshoot problems and ensure a smooth user experience

• Test out new app features and provide feedback

• Be the go-to for all things tech-related for users

Benefits:

• Remote First

• Competitive Compensation

• Health & Wellness

• Unlimited PTO

• WFH Budget

Benefits:

• Work on a meaningful product that impacts global research

• Join a mission-driven and globally distributed team

• Flexible working hours and fully remote work culture

• Reimbursement toward health/fitness expenses

• Learning and development reimbursement benefit

Experience Requirements:

• 1-3 years of work experience

• 2+ years in Customer Success, Support, or SaaS roles

Other Requirements:

• Fluency in Portuguese and English

• Familiarity with Zendesk or similar support platforms

• Experience using CRM tools (Zoho CRM is a plus)

• Ability to host and facilitate webinars or online training

• Strong documentation and knowledge-sharing mindset

Responsibilities:

• Respond to customer inquiries via Zendesk in Portuguese and English

• Guide customers through onboarding journeys and ensure their success

• Prepare users for upgrades, renewals, and feature adoption milestones

• Create and maintain knowledge base articles in both Portuguese and English

• Host webinars and training sessions to support user enablement

Benefits:

• Equity

• Low deductible health plans

• Flexible time away

• Family leave programs

Education Requirements:

• Bachelor’s degree in Human Resources, Business, or a related field

• Advanced degree or HR certification a plus

Experience Requirements:

• Minimum of 8 years of experience in HR/People leadership

• Focus on SaaS or technology solutions

• Track record of building and scaling HR functions in early-stage startups

• Experience implementing processes and exceeding KPIs

Other Requirements:

• Must be authorized to work for ANY employer in the U.S.

• Unable to sponsor or take over sponsorship of an employment Visa

Responsibilities:

• Develop and execute comprehensive people strategy

• Build and lead People/HR function

• Lead end-to-end talent acquisition

• Develop scalable hiring and onboarding programs

• Oversee benefits, payroll, and multi-state compliance

Benefits:

• A competitive salary

• Meaningful stake in the company’s growth and success (equity share options)

• ~35 days of paid holiday per year

• Significantly enhanced parental leave

• Level 6 (highest level) dental insurance

Experience Requirements:

• Preferred: experience in customer-facing, education, marketing, data or operations roles

Other Requirements:

• Excellent written and verbal communication skills

• Strong empathy and ability to build trust

• Confidence using AI tools and data insights

• Proactive and solution-focused

• Strong organisational and time management skills

Responsibilities:

• Deliver exceptional customer experiences

• Manage escalations and feedback with empathy

• Work alongside AI-powered support tools

• Support with School’s onboarding and technical troubleshooting

• Build strong relationships with teachers

Benefits:

• Medical insurance

Benefits:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits

• Life Insurance and Disability Benefits

• Retirement Plan (401K) with Sierra match

• Parental Leave

Education Requirements:

• CISSP certification

• CISA certification

• PCI ISA certification

• ISO 27001 Lead Auditor

Experience Requirements:

• 8+ years of experience in security compliance or GRC

• Deep expertise in ISO 42001, PCI DSS, NIST 800-53, FedRAMP

• Experience owning complex audits

• Hands-on experience with multi-cloud (AWS, Azure, GCP)

• Experience automating security controls

Other Requirements:

• Systems oriented and engineering focused GRC mindset

• Strong communication skills for internal and external stakeholders

Responsibilities:

• Own independent audits and regulatory programs (ISO 42001, PCI DSS, NIST 800-53, FedRAMP)

• Drive scope definition and readiness assessments

• Partner with engineering to design controls across multi-cloud environments

• Build a centralized and evolving security controls library

• Define and enforce security baselines for cloud infrastructure and Kubernetes

Benefits:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits

• Life Insurance and Disability Benefits

• Retirement Plan (pension) with Sierra match

• Parental Leave

Experience Requirements:

• 8+ years of experience in security compliance, privacy, or regulatory roles

• Deep experience with EU regulatory frameworks (GDPR, DORA, EU AI Act)

• Demonstrated ability to operate globally

• Experience engaging directly with enterprise customers

• Ability to translate evolving regulatory requirements into practices

Other Requirements:

• Comfort operating in ambiguity

• Strong written and verbal communication skills

Responsibilities:

• Primary point of accountability for customer trust enablement

• Contribute to AI Governance building guardrails for EU AI Act and ISO 42001

• Partner with Legal and Privacy to interpret regulatory requirements

• Collaborate with Engineering to ensure expectations are reflected in system design

• Translate regulatory and privacy expectations into region-aware technical controls

Benefits:

• Flexible (Unlimited) Paid Time Off

• Medical, Dental, and Vision benefits

• Life Insurance and Disability Benefits

• Retirement Plan (401K) with Sierra match

• Parental Leave

Education Requirements:

• Security, cloud, AI or technical program management certifications

Experience Requirements:

• Experience running security-focused technical programs in SaaS

• Technical fluency across cloud infrastructure, IAM, and secure CI/CD

• Ability to execute through ambiguity

• Experience scaling security programs globally

• Exposure to emerging AI risk and data governance

Other Requirements:

• Pragmatic style with high ownership and high agency

• Concise communication with senior leaders

Responsibilities:

• Drive high-impact security and infrastructure initiatives end-to-end

• Own execution, planning, and program health

• Help shape Sierra’s security strategy

• Build and strengthen security foundations like identity boundaries and logging

• Translate ambiguity into clear execution for emerging AI domains

Benefits:

• Benefits & perks

• unlimited pto

• intentional culture

• Really badass headshots

Experience Requirements:

• Coaching with a customer service mindset

• Team management

• Verbal and written communication

• Photography and video production (bonus)

• Live-chat platforms

Other Requirements:

• Ideally located near a soona studio (Minneapolis, Denver, or Austin)

• Comfortable operating in the grey areas

• Write standard operating procedures and training material

Responsibilities:

• Manage offshore and US-based support specialists

• Ensure timely and accurate responses to client inquiries

• Maintain a strong knowledge of all soona capabilities

• Resolve complex client issues

• Evaluate risk and identify operational efficiencies

Benefits:

• Set your own hourly rates

• Flexible scheduling

• Global reach to 100+ countries

• Marketing support and training

• Access to virtual classroom tools

Education Requirements:

• Minimum high school degree for lower levels

• Specialist degree for higher level courses

Experience Requirements:

• Passion for teaching

• Knowledge of business curriculum and concepts

Other Requirements:

• Create a free profile

• Approval within 2-5 business days

Responsibilities:

• Decide which subjects to tutor

• Choose age groups and grade levels

• Learn curriculum and key concepts

• Establish teaching methods and tools

• Create own teaching materials

Benefits:

• Unlimited PTO

• Paid Holidays

• Onsite Fitness Center

• Company Paid Life Insurance

• 401(k) match

Education Requirements:

• Bachelor’s Degree in Finance/Supply Chain

Experience Requirements:

• At least 10 years’ experience in supply chain, operations, and finance

• Proven track record of business partnering

• Specific FMCG and 3P experience preferred

Other Requirements:

• Sophisticated knowledge of FP&A

• Excellent relationship management skills

• Ability to balance and manage varying priorities and pressures

• Take full ownership of projects

Responsibilities:

• Work as the finance partner to Global Operations Leadership advising on strategy

• Lead the Fulfillment Business including Marketplace Prep and Middle Mile

• Own key operations metrics with direct links to financial performance

• Own FP&A responsibilities across operations group

• Report on operations performance to finance leadership and C-suite Executives

Education Requirements:

• Bachelor’s degree preferred

Other Requirements:

• Type 40+ WPM

• Computer proficient with MS Office products

• Strong analytical skills, detail oriented, self-motivated and proactive

• High ethical standards and commitment to confidentiality

Responsibilities:

• Supports members of the executive team with administrative tasks

• Handles logistics for executive meetings and summarizes action items

• Organizes and schedules appointments and travel arrangements

• Manages task lists and priorities to ensure deadlines are met

• Acts as the point of contact for clients, vendors, and visitors

Benefits:

• Unlimited PTO

• Paid Holidays

• Onsite Fitness Center

• Company Paid Life Insurance

• 401(k) match

Education Requirements:

• Bachelor’s degree preferred

Other Requirements:

• Proficiency with Google Suite (Docs, Sheets, Slides, etc.)

• Excellent communication, social, and organizational skills

• High ethical standards and commitment to maintaining confidentiality

• Ability to independently manage multiple priorities and confidential matters

Responsibilities:

• Serve as a key support system for the COO and Presidents

• Manage complex calendars and schedule appointments

• Coordinate travel arrangements and host visitors

• Prepare reports, presentations, and other documents

• Plan and execute company events from conception to completion

Education Requirements:

• Bachelor’s (or Master’s) degree in Information Systems, Computer Science, or related fields

Experience Requirements:

• 2+ years of designing, configuring, and supporting multiple Workday functional areas

Other Requirements:

• Advanced understanding of security administration and integrations

• Experience configuring Workday for a global company

• Experience building dashboards and creating complex reports

• Ability to evaluate, analyze, and summarize data and facts

Responsibilities:

• Support design, configuration, and maintenance of HCM functional areas

• Configure security and assign roles as needed and approved

• Gather requirements and translate business needs into solutions

• Identify opportunities for automation via Workday custom reporting

• Ensure data integrity through regular data validations and audits

Benefits:

• Remote First - Work from anywhere

• Flexible Hours

• Private health insurance

• Learning Budget: £1,000/year

• Quarterly Team Retreats

Experience Requirements:

• Experience helping customers get maximum value from platforms

Responsibilities:

• Help our customers get maximum value from the platform

Experience Requirements:

• Minimum 3 years' experience in a similar position

• 3 years' experience in a technical support role, ideally in a SaaS or B2B software environment

• Experience in support team coordination or technical customer relations is a plus

Other Requirements:

• Excellent written and oral communication skills (French and English)

• Mastery of ticketing tools (e.g. Jira Service Desk)

• Knowledge of SQL or log analysis would be an asset

• Ability to use Linux

• Understanding of software architectures (APIs, databases, integrations)

Responsibilities:

• Provide first- and second-level support for users via integrated chat

• Analyze reported incidents and malfunctions

• Qualify and document tickets in the management tool

• Clearly define the actions to be taken by the technical team to resolve the problem

• Update the internal knowledge base and suggest improvements

Benefits:

• health insurance coverage

• employee wellness program

• life and disability insurance

• retirement savings plan

• paid holidays and sick time and vacation

Education Requirements:

• BA/BS in journalism, politics, or a related field preferred

Experience Requirements:

• Minimum of 8 years of production experience in news television or digital video journalism

• Investigative reporting experience required

Other Requirements:

• Proficiency in OSINT methods and tools

• Proficient in Google Earth Pro, marine and flight tracking

• Willingness to travel as needed

Responsibilities:

• Conceive, report, write, and produce original investigative stories

• Conduct deep-dive OSINT research and verification

• Collaborate with animators, editors, data journalists, and other teams

• Oversee all aspects of story research and newsgathering

• Manage multiple high-impact investigative projects