Benefits:

• Fully paid medical plans

• 401k with Company Match

• FREE Sauna or Cold Plunge

• Learning and Development stipend

• Paid time off

Experience Requirements:

• 5+ years of experience leading a customer-facing support team

• Experience managing multi-channel support operations

Other Requirements:

• Full time Monday-Friday

• Excellent written and verbal communication skills

• Strong proficiency with customer support systems

Responsibilities:

• Lead, coach, and develop a customer support team

• Own the customer experience across all support channels

• Protect and improve brand reputation across review platforms

• Own Customer Support systems like Zendesk

• Define and track key CS metrics

Benefits:

• Medical, dental & vision plans

• Fully paid parental leave (12 weeks)

• Unlimited time off

• Equity

• LinkedIn Learning membership

Experience Requirements:

• 5+ years of experience in technical support or customer service

• Experience in SaaS or real estate tech preferred

• Familiarity with SLA management

Other Requirements:

• Hybrid: in-office at least four days per week

• Process improvement mindset

• Familiarity with ticketing systems

Responsibilities:

• Handle Tier 2 and escalated tickets

• Act as a point of escalation for critical issues

• Standardize support workflows and documentation practices

• Collaborate with EPD and Account Management teams

• Coach and train Tier 1 and Tier 2 support team members

Benefits:

• Quarterly performance bonuses

• Management development program

• Medical insurance

• Vision insurance

• Dental insurance

Experience Requirements:

• Leadership experience in customer support or call center operations

• Performance management experience

• Remote leadership capability

Other Requirements:

• Knowledge of CRM and ticketing platforms

• Strong coaching and mentoring skills

Responsibilities:

• Supervise remote customer support representatives

• Monitor KPIs, SLAs, and service metrics

• Provide coaching and performance feedback

• Conduct virtual team meetings

• Resolve escalated customer concerns

Benefits:

• Flexible/Hybrid remote work option

• Supportive and collaborative work environment

• Diversity, equity, and inclusion focus

Education Requirements:

• High school diploma or GED

Experience Requirements:

• At least three years of progressively responsible administrative/customer service experience

• Experience in high call volume call center preferred

Other Requirements:

• Proficiency in modern office practices

• Familiarity with utility management systems preferred

• Ability to analyze and present data

Responsibilities:

• Lead customer service operations via various channels

• Manage escalated customer issues

• Conduct high-volume collections activities

• Process service orders and account adjustments

• Assist with training and coaching new hires

Benefits:

• Pension Plan

• 401k Match

• Employee Stock Purchase Plan

• Tuition Reimbursement

• Disability, Medical, Dental, Vision

Education Requirements:

• Associate's degree or equivalent experience

Experience Requirements:

• Two years of call center/customer service experience

• Preferably in the insurance/financial services industry

Other Requirements:

• Advanced PC proficiency

• Applicants must be authorized to work for any employer in the U.S.

Responsibilities:

• Assist with coaching, developing and motivating team members

• Facilitate team meetings and training sessions

• Assist with designing and updating procedures

• Identify gaps and perform root cause analysis

• Monitor work volumes and prioritize workloads

Education Requirements:

• Degree or equivalent (business, healthcare, IT or related)

• Project management training or certification (PRINCE2, AgilePM, PMP)

Experience Requirements:

• Significant experience delivering digital or SaaS solutions into healthcare

• Strong track record of managing multi-stakeholder projects

• Working knowledge of NHS login and the NHS App

• Comfortable interpreting usage analytics and operational data

• Familiarity with agile or hybrid delivery methods

Other Requirements:

• Exposure to NHS login or patient portals

• Proactive, ownership mindset

• Clear written and verbal communication for clinical audiences

Responsibilities:

• Lead implementation projects for EBO’s Intelligent Patient Portal

• Plan and manage deployment of IPP journeys (appointment management, etc.)

• Own project governance: scope, milestones, RAID, and reporting

• Coordinate technical delivery teams for EPR/PAS integrations

• Lead projects to integrate portal through NHS login and NHS App

Experience Requirements:

• 3 to 5 years

Other Requirements:

• Knowledge of Agile Process and ITSM/HRMS domains

• Familiarity with Generative AI concepts and prompt engineering

• Basic Knowledge of Azure and SQL queries

• Ability to work in EST hours

• Strong analytical and problem-solving skills

Responsibilities:

• Consult with clients to address business challenges through product features

• Design and customize solutions using low-code bot studio platform

• Analyze Rest APIs for various ITSM/HRMS products for integration

• Prepare and review user stories based on system limitations

• Manage multiple client projects and act as the single point of contact

Benefits:

• Exciting opportunities in software development

• Dynamic work environment

• Grow your career

• Make a significant impact

• Tackle real-world challenges

Responsibilities:

• Contribute to the commercialization of Causal AI

• Tackle real-world challenges

• Machine teaching documentation

• Modeling documentation

• Deployment documentation

Education Requirements:

• Bachelor's degree in any related field

Experience Requirements:

• 0-2 years of experience (in a call center or customer service role)

Other Requirements:

• Excellent communication skills with fluency in English

• Familiarity with computer systems and basic security systems

• Ability to work flexible hours, including weekends, holidays and rotating shifts

• Able to work with highly confidential information

• Strong decision making during various situations

Responsibilities:

• Real-time monitoring and assessment of security alarms and systems

• Prompt and efficient response to security incidents and alarms

• Escalation of security incidents to appropriate personnel based on severity

• Documentation of incidents including maintaining logs and incident reports

• Performing other duties as assigned by the SOC Manager

Education Requirements:

• Bachelor’s degree in any related field

Experience Requirements:

• Overall experience: 5-8 years

Other Requirements:

• Excellent written and spoken communication skills

• Strong analytical and problem-solving skills

• Proficiency in Excel, Google Sheets, and data visualization tools (Tableau, Power BI)

• Experience in quality control or operations in international BPOs preferred

• Comfortable handling highly confidential information

Responsibilities:

• Own overall quality metrics and efficiency of the monitoring process

• Conduct deep dives into monitoring data to identify trends and anomalies

• Collaborate with the SOC team to drive changes in operational procedures

• Support operational decision-making through data-driven insights

• Conduct quarterly training sessions for operators to improve performance

Benefits:

• Competitive salary and equity options

• Health, dental, and vision insurance

• Flexible work arrangements

• Opportunities for learning, growth, and professional development

Experience Requirements:

• 3–5 years of experience in customer success, account management, or a similar role

Other Requirements:

• Familiarity with AI, security systems, or surveillance technology is a plus

• Proven ability to build and maintain strong customer relationships

• Strong project management and problem-solving skills

• Exceptional verbal and written communication skills

• Ability to work cross-functionally with engineering and product teams

Responsibilities:

• Build strong relationships with assigned customer accounts

• Serve as the voice of the customer within Hakimo for product needs

• Track key performance metrics and provide reports on system performance

• Identify opportunities for upselling or cross-selling additional services

• Proactively manage the renewal process and drive revenue growth

Benefits:

• Health insurance (medical, dental, vision)

• Retirement planning (401k)

• Paid time off

Education Requirements:

• Bachelor’s Degree from recognized post-secondary institution, or an equivalent combination of education and experience.

Experience Requirements:

• Minimum of 1 to 3 years’ experience in regulated industry (related experience may be considered)

Other Requirements:

• Proficient in Microsoft Office, Adobe

• Strong verbal, written, organizational, time management and interpersonal skills

• Flexible and have an entrepreneurial mindset

Responsibilities:

• Overall coordination of controlled documentation and managing the change order process

• Administer trainings and follow through on completion

• Facilitate the corrective action process and implementation of actions

• Support external audits, including notified body, FDA, and customer audits

• Schedule and perform internal audits, create audit plans and reports

Benefits:

• Medical, dental, and vision coverage

• Company-subsidized family coverage

• Home office improvement reimbursement up to $500 per year

• Company laptop and external monitor

• 20 PTO days

Education Requirements:

• Bachelor’s degree

Experience Requirements:

• 2–4 years of experience in a related role

• Comfortable working in Excel and Google Sheets, including using formulas

• Strong attention to detail and follow-through

Other Requirements:

• Clear written and verbal communication skills

• Ability to manage multiple tasks and accounts at once

• Comfortable troubleshooting issues and asking questions when something looks off

Responsibilities:

• Be responsive to client support requests via email and support channels

• Set up and maintain measurement for campaigns

• Monitor campaigns for alerts, exceptions, and data inconsistencies

• Troubleshoot issues and help resolve them

• Support Measurement Success Managers with day-to-day measurement

Benefits:

• Medical, dental, and vision coverage

• Company-subsidized family coverage

• Home office improvement reimbursement up to $500 per year

• Company laptop and external monitor

• 20 PTO days

Education Requirements:

• Bachelor’s degree

Experience Requirements:

• 2–5 years of experience in a similar role

• Strong command of Excel and Google Sheets formulas

Other Requirements:

• Curiosity, clear communication, and a detail-oriented work style

• Ability to troubleshoot issues and stay organized across multiple accounts

Responsibilities:

• Respond to client questions through email and support channels

• Set up measurement for campaigns across advertisers, agencies, and publishers

• Monitor performance and troubleshoot issues before they affect reporting

• Lead Zoom trainings to help clients navigate the platform

• Build spreadsheets that simplify complex datasets

Benefits:

• Flexible schedule

• It's totally ok to listen to podcasts at work

Education Requirements:

• Bachelors or associates degree (preferred)

• High school diploma (required)

Experience Requirements:

• You pay very close attention to detail

Other Requirements:

• Native or fluent English speaker

• Proficiency in German, Spanish, and/or French a plus

• You’re available for 15-30 hours per week

Responsibilities:

• Perform regular quality checks on data

• Review and clean up output from our machine learning platform

• Support the operations/customer success teams with various projects

Benefits:

• Flexible PTO

• Work From Home

• Medical, Dental and Vision Plans

• 401 (k)

• Health Spending Account

Experience Requirements:

• 2-4 years of loan servicing experience

• Experience with core banking systems (JH Symitar, Fiserv DNA, etc.)

• Experience with software/systems implementations preferred

• Credit union industry background preferred

Other Requirements:

• Proficiency in process mapping

• Familiarity with project management tools (Jira, Monday, Asana)

• Strong communication skills

• Organized, detail-oriented, and good judgment

Responsibilities:

• Implement Constant's out-of-the-box loan servicing workflows

• Map client processes and identify configuration needs

• Document client-specific business rules

• Manage 5-7 concurrent client implementations

• Serve as day-to-day client contact

Experience Requirements:

• 5+ years of B2B partnership, channel management, or alliance related experience

Other Requirements:

• Understanding of IT, semiconductor, cloud, AI, or data center industries

• Basic business understanding of partner contracts, collaboration structures, and revenue models

• Basic understanding of server hardware components and manufacturing processes

• Business-level English communication skills

Responsibilities:

• Lifecycle management from partner onboarding to enablement programs and performance management

• Management of partner sales pipeline and business performance analysis

• Execution of GTM strategy through collaboration with partner organizations

• Establishment of purchase strategies for AI servers and hardware components

• Cost optimization and establishment of supply systems with server production partners

Education Requirements:

• Bachelor’s degree in computer science or equivalent

Experience Requirements:

• 1-2 years of relevant work experience

• Experienced as an analyst or working with an e-commerce organisation

Other Requirements:

• Knowledge of retail branding, product mapping & taxonomy metrics

• Strong knowledge of Google spreadsheet and MS Excel (Vlookup, Advance formulae)

• Must be able to prioritise and handle multiple tasks

• Excellent Verbal and written communication skills

• Good to have: any computer language background (html, css, sql, etc)

Responsibilities:

• Completing tickets by client and follow-up to get them resolved

• Onboarding customers to the portal using CRM and ensuring the quality of data

• Analysing ecommerce retailer websites to collect /gather data for business release

• Partner with other teams to develop & release UI instances according to the client demand

• Perform UAT on the UI and work with customer success team to resolve the UI issues

Education Requirements:

• Bachelor’s degree

• MBA preferred but not required

Experience Requirements:

• 5+ years of experience in tech, VC, consulting, finance, or operations in a high growth startup environment

Other Requirements:

• Scrappy, get shit done mentality

• Willingness to coach and be coached

Responsibilities:

• Commercial Strategy Development

• Operational Excellence and Performance Monitoring

• Team Building and Management

• Stakeholder Management and Fundraising

• Oversee project budgets and finances

Education Requirements:

• Bachelor’s degree

• MBA preferred but not required

Experience Requirements:

• 5+ years of experience in tech, VC, consulting, finance, or operations in a high growth startup environment

Other Requirements:

• Scrappy, get shit done mentality

• Willingness to coach and be coached

Responsibilities:

• Commercial Strategy Development

• Operational Excellence and Performance Monitoring

• Team Building and Management

• Stakeholder Management and Fundraising

• Oversee project budgets and finances