Experience Requirements:

• Entry-level

Other Requirements:

• Be 18+ years old

• Legally eligible to work in India

• Fluent/Native in Hindi

• Passing background checks

Responsibilities:

• Listening and transcribing audio or video files

• Data classification and data labeling

• Ability to meet deadlines and daily KPIs

• Follow instructions, quality standards, and productivity requirements

Benefits:

• Medical Insurance

• Competitive Incentive Program

• PF for 1,800 INR monthly

• Collaborative Engagement events

• Eligibility for additional salary raise

Experience Requirements:

• Entry-level

Other Requirements:

• Be 18+ years old

• Legally eligible to work in India

• Fluent/Native in English and Hindi

• Passing background checks

Responsibilities:

• Listening and transcribing audio or video files

• Data classification and data labeling

• Ability to meet deadlines and daily KPIs

• Grammar, punctuation, and spelling proficiency in English and Hindi languages

Benefits:

• Medical Insurance

• Competitive Incentive Program

Experience Requirements:

• Entry-level

Other Requirements:

• Be 18+ years old

• Legally eligible to work in Canada

• Fluent/Native in Lao/ Laotian

• Passing background checks

Responsibilities:

• Listening and transcribing audio or video files

• Data classification and data labeling

• Ability to meet deadlines and daily KPIs

• Speed and accuracy

Benefits:

• Medical Insurance

• Competitive Incentive Program

Experience Requirements:

• Entry-level

Other Requirements:

• Be 18+ years old

• Legally eligible to work in Canada

• Fluent/Native in Lao/ Laotian

• Passing background checks

Responsibilities:

• Listening and transcribing audio or video files

• Data classification and data labeling

• Ability to meet deadlines and daily KPIs

• High degree of confidentiality required

Benefits:

• Medical Insurance

• Competitive Incentive Program

Experience Requirements:

• Entry-level

Other Requirements:

• Be 18+ years old

• Legally eligible to work in Canada

• Fluent/Native in Uzbek

• Passing background checks

Responsibilities:

• Listening and transcribing audio or video files

• Data classification and data labeling

• Ability to meet deadlines and daily KPIs

• Follow instructions, quality standards, and productivity requirements

Benefits:

• Medical, life, and accident plans

• Periodic team offsites

• Menstrual, maternity, and paternity leave

• Pet-friendly workspaces

• Planned remote weeks

Experience Requirements:

• 1+ years of experience in a Customer Service agent role

• Previous experience as a Customer Service Lead is a plus

• Guru, Zendesk, and Talkdesk experience are a plus

Other Requirements:

• Excellent ability to de-escalate and deal with challenging situations

• Strong written communication skills

• Interest in commercial fiction and/or ecommerce

• Grit and perseverance

Responsibilities:

• Manage day-to-day lead tasks for 10-12 agents

• Serve as an escalation point to agents regarding member issues

• Maintain, update, and improve the agent knowledge base

• Effectively communicate key information to stakeholders in reports

• Oversee dispute resolution by maintaining SOPs

Benefits:

• Competitive Salary + Equity Package

• 401K matching

• Wellness, learning, and home-office budgets

• Health, Dental & Vision Medical Plans

• Unlimited PTO

Experience Requirements:

• 3+ years of experience in customer support

• Demonstrated leadership or supervisory experience

• Experience with CRM support platforms such as Zendesk

• Experience providing support via Social Media platforms

Other Requirements:

• Available to work Tuesday-Saturday

• Strong written and verbal communication skills

• Highly organized and self-motivated

Responsibilities:

• Provide regular coaching and feedback to support agent growth

• Lead quality assurance efforts for Zendesk tickets and chat

• Own the full lifecycle of hiring, onboarding, and training

• Evolve customer-facing initiatives and programs

• Lead planning and execution of team coverage during peak seasons

Benefits:

• Full benefits package

• Paid Time Off (PTO)

• Medical, dental, vision

• 401(k) with match

• Annual bonus potential

Education Requirements:

• Bachelor’s degree required

• Master’s degree preferred

Experience Requirements:

• 5+ years of management experience required

• 5+ years of service delivery within high-volume call centers preferred

Other Requirements:

• Consistent and reliable high-speed internet

• Workspace free from distraction

• Ability to be present on camera

• Knowledge of FMLA, ADA, and state leave laws

Responsibilities:

• Lead, coach, and develop the customer experience team

• Monitor individual and team KPIs

• Handle escalated customer issues

• Represent Operations in partnership meetings

• Analyze customer trends and compile reports

Benefits:

• Medical, Dental, Vision

• Life Insurance

• 401k (with match)

• Paid time off

Experience Requirements:

• 5+ years as an experienced customer support leader

• Experience in music distribution or music tech a plus

• Advanced experience with CRM systems and AI-driven workflows

Other Requirements:

• Strong data analysis skills with Google Sheets

• Decisive and accountable

• Comfortable with complex domains like royalties and rights

Responsibilities:

• Lead day-to-day Customer Support operations

• Manage Support Leads, driving accountability and quality

• Establish and maintain a Quality Assurance (QA) program

• Track and improve CSAT and resolution rates

• Work cross-functionally to reduce contact rates

Benefits:

• Medical insurance

• Vision insurance

• Dental insurance

• 401(k)

Education Requirements:

• Bachelor's degree in Business, Communications, IT, or Healthcare Administration

Experience Requirements:

• 3–6+ years of experience in customer/technical support

• 1–2+ years of direct management or supervisory experience

• Hardware support experience

Other Requirements:

• Familiarity with HIPAA compliance

• Bilingual English/Spanish preferred

• Proficiency with HubSpot Service Hub and Aircall preferred

Responsibilities:

• Manage a high velocity support operation

• Manage schedules and coverage to meet SLAs

• Mentor and develop a distributed support team

• Serve as first-line escalation point for complex technical issues

• Partner with Product and Engineering to relay customer feedback

Benefits:

• Fully paid medical plans

• 401k with Company Match

• FREE Sauna or Cold Plunge

• Learning and Development stipend

• Paid time off

Experience Requirements:

• 5+ years of experience leading a customer-facing support team

• Experience managing multi-channel support operations

Other Requirements:

• Full time Monday-Friday

• Excellent written and verbal communication skills

• Strong proficiency with customer support systems

Responsibilities:

• Lead, coach, and develop a customer support team

• Own the customer experience across all support channels

• Protect and improve brand reputation across review platforms

• Own Customer Support systems like Zendesk

• Define and track key CS metrics

Benefits:

• Medical, dental & vision plans

• Fully paid parental leave (12 weeks)

• Unlimited time off

• Equity

• LinkedIn Learning membership

Experience Requirements:

• 5+ years of experience in technical support or customer service

• Experience in SaaS or real estate tech preferred

• Familiarity with SLA management

Other Requirements:

• Hybrid: in-office at least four days per week

• Process improvement mindset

• Familiarity with ticketing systems

Responsibilities:

• Handle Tier 2 and escalated tickets

• Act as a point of escalation for critical issues

• Standardize support workflows and documentation practices

• Collaborate with EPD and Account Management teams

• Coach and train Tier 1 and Tier 2 support team members

Benefits:

• Quarterly performance bonuses

• Management development program

• Medical insurance

• Vision insurance

• Dental insurance

Experience Requirements:

• Leadership experience in customer support or call center operations

• Performance management experience

• Remote leadership capability

Other Requirements:

• Knowledge of CRM and ticketing platforms

• Strong coaching and mentoring skills

Responsibilities:

• Supervise remote customer support representatives

• Monitor KPIs, SLAs, and service metrics

• Provide coaching and performance feedback

• Conduct virtual team meetings

• Resolve escalated customer concerns

Benefits:

• Flexible/Hybrid remote work option

• Supportive and collaborative work environment

• Diversity, equity, and inclusion focus

Education Requirements:

• High school diploma or GED

Experience Requirements:

• At least three years of progressively responsible administrative/customer service experience

• Experience in high call volume call center preferred

Other Requirements:

• Proficiency in modern office practices

• Familiarity with utility management systems preferred

• Ability to analyze and present data

Responsibilities:

• Lead customer service operations via various channels

• Manage escalated customer issues

• Conduct high-volume collections activities

• Process service orders and account adjustments

• Assist with training and coaching new hires

Benefits:

• Pension Plan

• 401k Match

• Employee Stock Purchase Plan

• Tuition Reimbursement

• Disability, Medical, Dental, Vision

Education Requirements:

• Associate's degree or equivalent experience

Experience Requirements:

• Two years of call center/customer service experience

• Preferably in the insurance/financial services industry

Other Requirements:

• Advanced PC proficiency

• Applicants must be authorized to work for any employer in the U.S.

Responsibilities:

• Assist with coaching, developing and motivating team members

• Facilitate team meetings and training sessions

• Assist with designing and updating procedures

• Identify gaps and perform root cause analysis

• Monitor work volumes and prioritize workloads

Education Requirements:

• Degree or equivalent (business, healthcare, IT or related)

• Project management training or certification (PRINCE2, AgilePM, PMP)

Experience Requirements:

• Significant experience delivering digital or SaaS solutions into healthcare

• Strong track record of managing multi-stakeholder projects

• Working knowledge of NHS login and the NHS App

• Comfortable interpreting usage analytics and operational data

• Familiarity with agile or hybrid delivery methods

Other Requirements:

• Exposure to NHS login or patient portals

• Proactive, ownership mindset

• Clear written and verbal communication for clinical audiences

Responsibilities:

• Lead implementation projects for EBO’s Intelligent Patient Portal

• Plan and manage deployment of IPP journeys (appointment management, etc.)

• Own project governance: scope, milestones, RAID, and reporting

• Coordinate technical delivery teams for EPR/PAS integrations

• Lead projects to integrate portal through NHS login and NHS App

Experience Requirements:

• 3 to 5 years

Other Requirements:

• Knowledge of Agile Process and ITSM/HRMS domains

• Familiarity with Generative AI concepts and prompt engineering

• Basic Knowledge of Azure and SQL queries

• Ability to work in EST hours

• Strong analytical and problem-solving skills

Responsibilities:

• Consult with clients to address business challenges through product features

• Design and customize solutions using low-code bot studio platform

• Analyze Rest APIs for various ITSM/HRMS products for integration

• Prepare and review user stories based on system limitations

• Manage multiple client projects and act as the single point of contact

Benefits:

• Exciting opportunities in software development

• Dynamic work environment

• Grow your career

• Make a significant impact

• Tackle real-world challenges

Responsibilities:

• Contribute to the commercialization of Causal AI

• Tackle real-world challenges

• Machine teaching documentation

• Modeling documentation

• Deployment documentation

Education Requirements:

• Bachelor's degree in any related field

Experience Requirements:

• 0-2 years of experience (in a call center or customer service role)

Other Requirements:

• Excellent communication skills with fluency in English

• Familiarity with computer systems and basic security systems

• Ability to work flexible hours, including weekends, holidays and rotating shifts

• Able to work with highly confidential information

• Strong decision making during various situations

Responsibilities:

• Real-time monitoring and assessment of security alarms and systems

• Prompt and efficient response to security incidents and alarms

• Escalation of security incidents to appropriate personnel based on severity

• Documentation of incidents including maintaining logs and incident reports

• Performing other duties as assigned by the SOC Manager