Restoke Customer Success Genius
Benefits:
Competitive salary and potential for ESOP
Early team member at a rapidly growing scaleup at seed stage
Opportunities for professional development and career growth
Rub elbows with some of the biggest venues in hospitality
Experience Requirements:
Proven experience in a customer-facing role
Background in hospitality is a plus
Other Requirements:
Strong communicator that can build rapport with venues
Ability to take risks and wear multiple hats
Passion for driving change and delivering innovation
Responsibilities:
Onboarding and Activation: Training and hands-on support
Retention and Expansion: Managing renewals and upselling
Collecting Product Feedback and Driving Innovation
Ownership of Process Improvement for onboarding
Championing customer needs internally
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