Customer Support Team Lead
Benefits:
Medical insurance
Vision insurance
Dental insurance
401(k)
Education Requirements:
Bachelor's degree in Business, Communications, IT, or Healthcare Administration
Experience Requirements:
3–6+ years of experience in customer/technical support
1–2+ years of direct management or supervisory experience
Hardware support experience
Other Requirements:
Familiarity with HIPAA compliance
Bilingual English/Spanish preferred
Proficiency with HubSpot Service Hub and Aircall preferred
Responsibilities:
Manage a high velocity support operation
Manage schedules and coverage to meet SLAs
Mentor and develop a distributed support team
Serve as first-line escalation point for complex technical issues
Partner with Product and Engineering to relay customer feedback
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