Customer Success Manager (India)
Benefits:
High-growth, team-centric environment
Innovation thrives and collaboration fuels success
Unparalleled opportunities to work cross-functionally
Drive meaningful impact in digital commerce
Education Requirements:
Bachelor’s degree required
Experience Requirements:
5+ years of enterprise customer success relationship management
Proven ability to manage revenue-related KPIs
Experience with B2B SaaS and e-commerce
Track record of contributing to revenue growth
Other Requirements:
Experience with Salesforce and Gainsight preferred
Must be able to travel for customer visits as needed
Strong experience with data tools, Excel or Google Sheets
Ability to influence technical and non-technical audiences
Responsibilities:
Act as a strategic business partner to enterprise accounts
Responsible for growing customer lifetime value and expansion
Forecast, drive, and negotiate renewal and upsell terms
Analyze usage data and customer behavior for ROI
Lead and conduct regular business reviews
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