Customer Success Manager
Education Requirements:
A bachelor or MBA degree is preferred
Experience Requirements:
3 - 7 years experience
Minimum three years work experience as a Customer Success Manager or similar role
Experience in dealing with large and mid size Enterprise customers in India
Should have a quota carrying experience
Other Requirements:
Clear grasp of digital technology stacks - API's, middleware, ecosystems
Exceptional ability to communicate and foster positive business relationships
Required to travel meeting clients and work from office location
Responsibilities:
Establish clear client retention goals
Promote the value of Gnani.ai’s software & services
Upsell/ Cross-sell Gnani.ai’s software & services
Review customer complaints and concerns and seek to improve experience
Assist in conducting Customer Workshops on a periodical basis
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