Onboarding Team Lead
Benefits:
Equity
Full Medical, Dental, and Vision Health Coverage
Unlimited vacation
Company-paid Wellhub membership
Dinner covered with Uber Eats
Experience Requirements:
6+ years of customer-facing experience
1+ year of direct people management experience
Experience in high-urgency, metrics-driven operational roles
Other Requirements:
Ability to give clear, direct feedback
Strong prioritization skills
Comfort working within ticketing systems and repeatable workflows
Bonus experience with Google tools or DNS/domain setup
Responsibilities:
Lead and coach a small onboarding team
Own onboarding performance including enrollment conversion and retention
Troubleshoot issues related to Google Business Profile, DNS, and websites
Identify bottlenecks and run experiments to improve outcomes
Partner with Sales to improve handoff quality and speed
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