Customer Success Manager
Education Requirements:
A bachelor or MBA degree is preferred
Experience Requirements:
3 - 7 years experience
Minimum 3 years of work experience as a Customer Success Manager or similar role
Experience in dealing with large and mid size Enterprise customers in India
Quota carrying experience
Experience working in a SAAS organization is desirable
Other Requirements:
Exceptional ability to communicate and foster positive business relationships
Technical skills in SAAS and Contact centers is a plus
Ability to travel for client meetings
Clear grasp of digital technology stacks - API's, middleware, and ecosystems
Responsibilities:
Establish clear client retention goals
Define success milestones for clients and employees
Promote the value of Gnani.aiβs software and services
Upsell and Cross-sell Gnani.aiβs software and services
Review customer complaints and seek to improve the customer experience
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