Support Agent (Tier 1)
Benefits:
Remote team environment
Experience Requirements:
At least 1 year of experience in supporting users/prospects/customers within a SaaS company
Other Requirements:
Strong English writing skills
Familiar with Hubspot/Zendesk, Slack, Google Suite
Highly organized and responsive to internal and external stakeholders
Comfortable problem-solving in a fast-moving organization
Availability for predefined shifts and potential weekend ticket check-ins
Responsibilities:
Answering support tickets and live chat with excellent writing skills
Communicating technical situations or design steps in an easy to read manner
Collaborating internally with support, customer success, and sales teams
Following proper procedures for ticket management and chat to meet SLAs
Identifying and classifying user experiences such as platform bugs or knowledge gaps
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