Technical Support Specialist
Benefits:
Competitive salary package with performance-based bonuses
Comprehensive health insurance coverage
Continuous learning and professional development opportunities
Employee assistance program for mental health
Supportive and inclusive work culture
Experience Requirements:
2+ years of experience in a customer support role, preferably in a B2B SaaS environment
Other Requirements:
Technical knowledge of APIs
Basic understanding of HTML and web technologies
Familiarity with JSON and XML formats
Experience using customer support platforms like Zendesk or Freshdesk
Strong problem-solving and communication skills
Responsibilities:
Manage customer inquiries through various support channels
Diagnose and troubleshoot customer issues related to the platform
Assist customers in integrating Clickpostβs platform into their existing systems
Document and log customer interactions and technical issues in the CRM
Identify and analyze recurring customer issues for product improvements
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