interface.ai

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About
Interface.ai is an "Agentic BankGPT" platform specifically designed for credit unions and community banks. Unlike traditional chatbots that simply provide pre-scripted answers, this platform focuses on "resolutions," meaning it can perform actual banking tasks like wire transfers, account openings, and card unblocking. It operates through multiple channels including voice, chat, and online banking to provide a 24/7 "personal teller" experience for members while maintaining a natural, human-like interaction style. The platform is built on a foundation of advanced Large Language Models (LLMs) paired with grounded, auditable banking knowledge. Key features include an Agentic Voice AI for call centers, an Employee AI to assist bank staff, and integrated fraud prevention modules. It uses real-time compliance monitoring trained on NCUA and FFIEC regulations to ensure every interaction is safe and legal. The system integrates with over 40 existing banking systems, including core banking systems and CRMs, allowing it to access member data securely and perform real-time transactions without human intervention. This tool is tailored exclusively for financial institutions, particularly community banks and credit unions that need to scale their customer service without losing the "human touch." It benefits contact center managers looking to reduce call volumes, operations teams aiming to improve efficiency ratios, and members who desire instant, natural-language support for complex financial queries. By providing a 24/7 service model, institutions can meet member needs at any time of day across various digital and voice-based channels. What sets interface.ai apart is its "agentic" approach and deep banking domain expertise. While generic AI models might hallucinate or provide unsafe financial advice, this platform is "banking ready" with built-in financial-grade compliance and security, such as biometric verification and adaptive risk-based authentication. It provides a unified dashboard for total administrative control, including role-based access, LLM routing, and sentiment analysis, ensuring that the AI evolves based on actual member feedback and specific institutional requirements.
Pros & Cons
Pre-trained on NCUA and FFIEC regulations for financial-grade compliance.
Supports over 40 integrations with major core banking and CRM systems.
Provides agentic AI capabilities that focus on task resolution rather than just responses.
Offers a 90-day pilot program for evaluation before full institutional adoption.
Features built-in biometric verification and adaptive risk-based authentication.
Pricing details are not publicly listed and require a demo request.
Focused exclusively on financial institutions, making it unsuitable for other industries.
Integration with legacy banking cores may require initial technical coordination.
Use Cases
Contact center managers can use Voice AI to automate high-volume requests like PIN resets and travel notes, freeing up agents for complex issues.
Credit union members can open savings accounts or compare loan options through a natural language chat interface without visiting a branch.
Bank employees can leverage the Employee AI to quickly find policy information or member details, improving service accuracy.
Compliance officers can rely on the platform’s automated monitoring to detect and block regulatory violations in real-time across all interactions.
Platform
Task
Features
• biometric verification
• employee-facing ai assistant
• ncua and ffiec compliance
• real-time fraud prevention
• sentiment analysis dashboard
• 40+ banking integrations
• banking-trained llms
• agentic voice ai
FAQs
Which financial regulations does interface.ai comply with?
The platform is specifically trained on NCUA and FFIEC regulations to ensure financial-grade compliance. It features real-time monitoring that can automatically detect violations and restrict risky content during member interactions.
Can the AI handle complex banking transactions like wire transfers?
Yes, the agentic AI is designed for resolutions rather than just basic responses. It can guide members through wire transfers, verify details twice, and complete the process faster than traditional methods.
Does it integrate with existing banking core systems?
Interface.ai offers over 40 pre-built integrations with major banking systems, CRMs, and payment gateways. This allow institutions to connect the AI to their infrastructure for immediate operational efficiency.
Is there a way to test the platform before a full commitment?
The company offers a Smart Discovery 90-day pilot program for credit unions and community banks. This allows institutions to evaluate the impact of agentic AI on their efficiency ratios before scaling.
How does the AI handle member security?
The platform balances protection with convenience through biometric verification and adaptive risk-based authentication. It ensures secure interactions without slowing down the member experience.
Pricing Plans
Smart Discovery Pilot
Free Plan• 90-day evaluation period
• Core banking integration testing
• Agentic AI performance assessment
• Evaluate efficiency ratios
• Access to pilot dashboard
• Test voice and chat channels
Job Opportunities
Lead Security Engineer
Automate complex banking resolutions and enhance member wellness for credit unions and community banks with agentic AI that ensures 24/7 financial-grade compliance.
Education Requirements:
Bachelor's degree in Computer Science, Information Security, or a related field.
Experience Requirements:
6+ years of experience in security engineering with a primary focus on application and cloud security
Proficiency with programming languages like Java, Python, JavaScript and SQL
In-depth knowledge of application security vulnerabilities and threat modeling
Deep familiarity with AWS security architecture and services
Experience with DevSecOps tools (SAST, DAST, container scanning)
Other Requirements:
Certifications such as OSCP, AWS Security Specialty, or CISSP preferred
Experience in high-compliance industries (financial services, healthcare) preferred
Responsibilities:
Perform security assessments across our application stack
Build and maintain secure SDLC practices
Design and maintain secure configurations for AWS environments
Champion a shift-left approach to security
Support compliance initiatives by building and documenting controls
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SDE III - Backend
Automate complex banking resolutions and enhance member wellness for credit unions and community banks with agentic AI that ensures 24/7 financial-grade compliance.
Experience Requirements:
4+ years of experience in backend engineering
Strong backend programming skills like Java, Node.JS, or similar
Proven experience building and scaling distributed services, APIs, and event-driven systems
Familiarity with infrastructure tools such as Docker, Kubernetes, and CI/CD pipelines
Experience integrating services with data stores and message queues
Other Requirements:
Experience working on AI-enabled or ML-integrated platforms preferred
Prior experience working in fast-paced, high-growth product teams
Responsibilities:
Design and build high-availability, low-latency services
Contribute to orchestration logic for tool invocation and session management
Integrate backend systems with AI components like language models
Identify and resolve performance bottlenecks and scalability challenges
Participate in design and architecture reviews and mentor junior engineers
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Platform Engineer
Automate complex banking resolutions and enhance member wellness for credit unions and community banks with agentic AI that ensures 24/7 financial-grade compliance.
Experience Requirements:
5–8 years of core DevOps experience building infrastructure from scratch
Deep expertise in Docker, Kubernetes, Helm, and container orchestration
Hands-on with Terraform, Crossplane, and declarative infrastructure management
Proven ability to deploy AI/LLMs and agent workflows reliably in production
Expertise with vector databases (tuning and scaling)
Other Requirements:
Proficiency in monitoring and logging tools (Prometheus, Grafana)
Proficiency in scripting/programming (Python, Bash, Go)
Knowledge of security best practices in cloud environments
Responsibilities:
Design, implement, and scale infrastructure across AWS, GCP, or Azure
Build and manage Kubernetes clusters and service mesh
Architect CI/CD pipelines (ArgoCD/GitOps, Jenkins)
Define and track key metrics for AI/LLMs and agent workflows
Implement end-to-end tracing for multi-turn queries using OpenTelemetry
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