Education Requirements:

• Bachelor’s degree in a design related field; master’s preferred or equivalent relevant experience

Experience Requirements:

• 6+ years of product design experience, with a focus on mobile applications and complex software

• Strong background in interaction design with a great eye for layout, typography, iconography, and color

• Advanced experience with prototyping tools

• Thoughtful web portfolio demonstrating passion for simple, intuitive, and beautiful design

Other Requirements:

• Willing to sponsor new hires

• Willing to relocate new hires

• Strong user empathy

• Hunger to solve problems

• Excellent technical communication skills

• Ability to maintain high design standards in a lean, fast-paced environment

Responsibilities:

• Partner with product management, engineering, and business development on the development of new EV products.

• Wireframing, prototyping, and designing end-to-end product features by using data, market research, and AB Testing.

• Work with senior management and business partners at Honda as a thought leader.

• Help maintain high design standards by constantly challenging the team with thoughtful critique.

• Provide effective leadership as a senior member of the design team.

Benefits:

• Autonomy and the opportunity to make a big impact

• Competitive salaries

• Employer-paid comprehensive benefits plan

• Maternity & Parental leave options

• Flexible work schedule and environment

Experience Requirements:

• Experienced Solutions Engineer

• Strong DevOps or Platform Engineering experience with technologies such as AWS, CI/CD, Terraform, CDK, and Kubernetes

• Proficiency in one or more programming languages, including Typescript, Python, Node, and Golang

• Done client work

• Worked on a live product

Responsibilities:

• Ensure the successful implementation of our SaaS product to our customers

• Collaborate with Customer Success and Solutions Architects to create detailed technical proposals and proof of concepts

• Partner with Engineering team to successfully implement solutions

Benefits:

• 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA.

• 16 weeks paid parental leave for all full-time employees.

• 401k and Contribution matching to help invest in your future.

• Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

Experience Requirements:

• 5+ years of experience in IT Operations, Systems Administration, or a similar role, preferably within a cloud-native environment.

• 2+ years of experience as a people manager, hiring and developing your team for their own career goals and growth.

• Proven hands-on experience managing core IT infrastructure components like MDM solutions (Rippling or similar), ITSM and ITAM platforms (Freshservice or similar), and collaboration suites (e.g. Google Workspace, Slack, Zoom, Notion, etc…).

• Experience managing IT Operations in a regulated environment (healthcare, finance, government).

Other Requirements:

• Strong troubleshooting skills across macOS, Windows, networking concepts, and SaaS applications.

• Experience developing and documenting IT processes (e.g., onboarding/offboarding, incident management).

• Solid understanding of IT security principles and best practices for endpoints and cloud applications.

• Excellent communication, interpersonal, and customer service skills.

• Proactive, self-starter attitude with the ability to manage multiple and changing priorities effectively, especially in an initially solo role.

Responsibilities:

• Build the IT Operations Team: Define roles, recruit, hire, onboard, and mentor future IT Operations Engineers reporting to you.

• Transition to Leadership: Evolve into a people manager role, setting direction for the IT Operations team, managing performance, fostering development, and overseeing team operations.

• Manage core IT systems: Administer and automate Rippling (MDM), Freshservice (ITSM, Project Management, Asset Management), Google Workspace, Slack, Notion, Zoom, Linear, and other Enterprise SaaS applications.

• Provide hands-on automation support: Serve as the primary point of contact for IT Operations project requests, troubleshooting automations and process workflows for cross-functional business partners and the team at large.

• Develop and implement IT processes: Establish and refine processes for employee and asset lifecycle management, incident management, and change management.

Benefits:

• 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA.

• 16 weeks paid parental leave for all full-time employees.

• 401k and Contribution matching to help invest in your future.

• Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

Experience Requirements:

• 7+ years of software engineering experience, with several years of experience focusing on cybersecurity for cloud-native applications.

• Experienced working in a regulated environment. You have worked with compliance frameworks such as SOC2 and HITRUST.

Other Requirements:

• Passionate about software security, and experienced at multiple levels of the stack. You can determine whether a piece of code is vulnerable to a cross-site scripting attack; debate the relative merits of CBC vs GCM; and architect a system with appropriate data segregation for confidential data.

• Up-to-date on industry best-practices and trends, and enjoy of learning new things

• Excited about being hands-on in a fast-moving, productive, and supportive environment

• Willing to pitch in wherever needed - as a fast-moving startup we need to do good work, quickly

• Must be willing to work from our SF or NY office at least 3x per week

Responsibilities:

• Help define and implement secure coding standards, and work with engineers and engineering management to advocate for and implement these standards.

• Perform architectural and code reviews, with a focus on secure development practices.

• Perform threat modeling and risk assessment, both standalone and as part of our larger security and compliance program.

• Identify and remediate security vulnerabilities through manual and automated testing.

• Incorporate automated tools such as SAST / DAST / RASP / SCA into the development process, such as by augmenting CI + CD pipelines.

Benefits:

• 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA.

• 16 weeks paid parental leave for all full-time employees.

• 401k and Contribution matching to help invest in your future.

• Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

Experience Requirements:

• 5+ years of platform/devops experience in a cloud-native software company

• Familiar with the care+feeding of Kubernetes clusters, including creating and maintaining helm charts for application deployments

• Experienced in creating and maintaining CI/CD pipelines for both Infrastructure as code deployments as well as application code deployments. (Terragrunt, Atlas, ArgoCD, Octopus Deploy, Travis CI, etc.)

• Comfortable implementing and securing services in Google Cloud Platform as Infrastructure as code, including GCP Projects, VPC Networks, Google Kubernetes Engine, and IAM Roles, Groups and policies

• Experienced with backend scripting languages (e.g. Python, GoLang, Javascript, Rust, Bash.)

Other Requirements:

• Up-to-date on industry best-practices and tools, and enjoy learning new things

• Excited about being hands-on in a fast-moving, productive, and supportive environment

• Willing to pitch in wherever needed - as a fast-moving startup we need to do good work, quickly

• Must be willing to work from our SF or NY office at least 3x per week

• Must be willing to travel up to 10%

Responsibilities:

• Partner with application engineers to build and deploy reliable, performant, and secure infrastructure for our mobile + web-based applications

• Collaborate with engineers + customers to create secure integrations between Abridge and healthcare systems

• Enable application teams to practice “you build it, you run it” by providing tools + process for monitoring performance, availability, and reliability

• Identify opportunities to improve engineering velocity, and lead efforts to make those improvements through tooling and process

• Manage CI/CD pipelines and the other major parts of our cloud-based development infrastructure

Benefits:

• 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA.

• 16 weeks paid parental leave for all full-time employees.

• 401k and Contribution matching to help invest in your future.

• Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

Experience Requirements:

• 8+ years of experience in Data Analytics, BI or a related field, ideally at a product-focused software company.

• Expert-level SQL skills with proficiency in writing efficient queries on large and complex data sets.

• Understanding of database technology and experience with a cloud SQL data warehouse (e.g. BigQuery, Postgres, Snowflake)

• Experience in analytical data modeling and schema design

• Experience with a data visualization tool (e.g. Tableau, Looker, Sigma)

Other Requirements:

• Excellent communicator capable of effectively delivering quantitative findings to non-technical stakeholders in a clear and compelling fashion.

• A team player, comfortable assisting others across the organization in solving data problems and answering questions with data

• Passion for data quality, with a keen interest in data drill down and problem-solving

• Ability to prioritize amidst changing priorities in a fast moving environment

• Must be willing to work from our SF office at least 3x per week

Responsibilities:

• Extract meaningful insights and identify trends and patterns relevant to our business and product, by collecting, cleaning, and analyzing internal and external data

• Ensure end-to-end visibility and understanding of our AI generation pipelines, from internal quality metrics to automated assessment in production.

• Investigate and correct issues identified through data operations monitors, tools, and reports.

• Effectively communicate trends and patterns to internal and external stakeholders, by developing and maintaining live dashboards

• Serve as a domain expert for the business context of our analytics data, sharing your understanding of the assumptions and limitations of our business metrics.

Benefits:

• 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA.

• 16 weeks paid parental leave for all full-time employees.

• 401k and Contribution matching to help invest in your future.

• Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

Experience Requirements:

• 5+ years’ experience building, shipping, and supporting mobile applications for the enterprise market.

• Have independently worked and delivered a small app or entire feature in a larger app

• Excitement about working in our mobile tech stack, which includes both React Native and Android/iOS Native

• Bonus points if you have experience with any of the following on mobile: audio playback, audio recording, file encryption, or online vs. offline mode

Other Requirements:

• Ability to act with autonomy & self-direction while working well in a team environment

• Willingness to pitch in wherever needed - as a fast-moving startup we need to do good work, quickly

• Are comfortable with working across domains and languages with a curiosity to experiment & learn new things

• Must be willing to work from our SF or NY office at least 3x per week

Responsibilities:

• Scale up our business by designing, building, and supporting easy-to-use mobile applications

• Make and implement technology decisions that support business needs without compromising security, privacy, or quality

• Enhance existing systems to add new functionality, and to improve performance, stability, quality, and security

• Advocate for high standards; make quality-of-life improvements to the codebase; and help limit the growth of technical debt

• Build deep user empathy and maintain a user-centric mindset

Benefits:

• An opportunity to make substantial contribution in a growing startup

• Work with strong technical team that have bootstrapped a company into profitability

• A chance to make an impact on the product because you are the target audience of our product

• Having a say on the technical decisions because you're an expert in your field

Experience Requirements:

• >4 years experience building consumer web, developer tools, or SaaS products

• Experience in developing product and product marketing plans based on deep consumer insights

• A strong visual aptitude - fluency in defining user workflows and sketching wireframes

• Skills in researching and analyzing users’ needs. Strong ability to transform opportunities and needs into products and features

• Good understanding of UI/UX

Other Requirements:

• A people’s person and a matrix leader, you can work with different personas and groups, delivering outcomes that serve the business

• You’re a visionary and long-term thinker, which means you can dive into the details of different product lines and user experiences required to create a great platform product while balancing between different stakeholders, creating a priority continuous reassessment mechanism

Responsibilities:

• Play a key role at every stage of the product lifecycle, heading up the end-to-end development of new products, and making sure that our goals are aligned with users’ needs

• Take full responsibility and ownership of the product, all the way from inception to production

• Own the product lifecycle: market, BI, and user research, defining wireframes, scope, KPIs, and development process

• Work closely with top-notch pros in UX, Dev, and Marketing to take your product to market

• Work closely with cross-product & development teams

Benefits:

• competitive compensation package

• strong pay for performance rewards approach

• cash bonus

• equity rewards

• benefits

Experience Requirements:

• 5+ years of experience as an established technical leader of software engineering teams

• 10+ years of hands-on software development

• You collaborate consistently with cross function leaders including product, design and marketing

Other Requirements:

• You have a passion for creating great products, delivering results, and developing leaders and engineers

• You are patient, resilient, and willing to take on work even when it's challenging, ambiguous, or intense

• You have a desire to pursue collaboration even when it introduces dissent; you value bringing diverse perspectives to the table

• You know how to balance efforts between planning and acting; you have a bias for speed and engineering & operational excellence

• You understand how to augment humility with the courage to propose, develop, and defend ideas you feel passionately about

Responsibilities:

• Coach front line engineering managers and leaders and our most senior engineers to help define their career path through challenging growth opportunities

• Building an engineering culture, practices and supporting tooling that engineers love and enable them to deliver the best work of their lives at high velocity and with outstanding performance, scalability and availability

• Become an expert in our customers and their problems, and be accountable for critical initiatives and their success metrics to deliver outsized customer value and business impact

• Drive the next generation of our Automations & Campaign Management experiences

• Collaborate with cross-functional product & design leads to prioritize work, identify opportunities for acceleration and innovation and propose options when challenged by constraints

Benefits:

• competitive compensation package

• strong pay for performance rewards approach

• cash bonus

• equity rewards

• benefits

Experience Requirements:

• 4+ years of successful track record conducting outbound and cold calls, product demos and managing a pipeline, preferably in the SaaS/Martech Space

• Experience working with mid-market customers; customers with more complex marketing needs and sizable subscriber lists (50k+)

Other Requirements:

• Self-motivated with proven success in quota carrying roles

• High level of business acumen and marketing knowledge

• An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity

• Hungry for feedback and exceptional at applying feedback to improve results

• Excellent verbal and written communication skills

Responsibilities:

• Responsible for acquiring mid-market customers and fast-growing SMBs

• Prospect for high quality leads in your defined vertical or territory

• Engage prospects with genuine curiosity to uncover challenges, demonstrate the value of Mailchimp and persuade them to make a change

• Create a compelling narrative that illustrates a new reality or solves identified problems for clients through the Mailchimp platform

• Conduct live product demonstrations tailored to the prospect’s specific needs or pain points via video conferencing or other communication methods

Benefits:

• Quarterly Team Days

• 25 Days Annual Leave

• Opportunities for International Travel

• Competitive Software Salary (Base + Commission = 120k+ Total)

• Life Insurance cover

Experience Requirements:

• 2+ years of proven ability in managing complex 3-9 month SaaS sales cycles with a track record of acquiring new accounts and successful revenue attainment

• Experience in solution-based and consultative sales

• Skilled at negotiating business terms with line-of-business, procurement and contract teams, senior management and/or C-level executives

• Proven ability to influence & drive cross-departmental strategy and collaboration

• Excellent verbal and written communication skills and excels in leading web-based demos

Other Requirements:

• Ability to be in the London Bridge Office 2-3 days a week

Responsibilities:

• Achieve sales targets by closing outbound accounts from Mid-Market to Enterprise Customers

• Get meetings with target customers independently as well as in conjunction with your SDR

• Hitting Revenue targets consistently

• Develop and implement strategic account plans to meet sales objectives

• Collaborate with internal teams to align products or services with client needs

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Experience Requirements:

• At least 2-3 years of experience in customer success or account relationship management

• A plus if you have eDiscovery, legal technology, and/or nonprofit industry experience

• Experience working in Customer Support, ideally at a software or legal technology company, but this is not required

• Experience using Customer Relationship Management tools such as Zendesk and/or Salesforce, but this is not required

Other Requirements:

• Intellectually curious and channel your curiosity into discovering customer challenges and pains

• Strong problem-solving skills

• Exceptional oral and written communication skills that show enthusiasm, energy, and empathy under pressure

• Comfortable in a fast-paced environment that requires strong time management skills and collaboration with our technical and business teams

• Strategic, analytical, and process-driven and can successfully manage multiple priorities simultaneously

Responsibilities:

• Lead your book of business: Foster client growth through regular check-ins, Success Reviews, and high-quality service

• Customer advisory: Serve as the primary point of contact, advising customers on leveraging Everlaw’s capabilities to achieve their business goals.

• Oversee the entire customer lifecycle post-sale: Including onboarding, training, adoption, support, renewal, expansion, and relationship building.

• Monitor account health: Analyze account health by leveraging consumption & usage metrics and construct proactive account plans with your findings.

• Collaborate with Cross Functional Partners: Collaborate with cross functional partners to deliver on opportunities such as: Advocate Customer Marketing Opportunities, and commercial growth/expansion opportunities.

Benefits:

• Equity program.

• 401(k) retirement plan with company matching.

• Health, dental, and vision.

• Flexible Spending Accounts for health and dependent care expenses.

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave.

Experience Requirements:

• 2+ years of experience in delivering training to an audience, managing learning experiences, maintaining resources, and developing new educational content.

Other Requirements:

• Comfortable teaching technology while maintaining a high level of attention to detail, with a focus on understanding audience needs and tailoring the learning experience to meet them.

• Excited about working directly with learners and are focused on applying your strong communication skills to ensure that our users are set up to succeed while using the Everlaw platform.

• Willing to travel to visit customers on a regular basis to provide in-person training with a focus on our users working in government

• Thrive while working in a collaborative environment where you will have the opportunity to work closely with your colleagues from around the organization to take on challenges and develop an exceptional learning experience.

• Enjoy the creative process of developing new ways for users to learn to help drive the evolution of our user education program.

Responsibilities:

• Become an expert in the Everlaw platform!

• You will develop a deep understanding of our client’s workflows and objectives by collaborating with your customer facing colleagues.

• Deliver tailored live learning sessions for Everlaw users.

• Help to ensure that our library of learning resources is having the maximum impact on our users.

• Work collaboratively with partners around the business to ensure that all Everlaw users have an amazing learning experience.

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Experience Requirements:

• At least 2 years of experience working in support operations or a related field with legal or eDiscovery experience

Other Requirements:

• Deep understanding of support philosophy and able to fully grasp the reasoning behind support processes and best practices

• Strong knowledge of resources with an ability to navigate and utilize internal resources and escalate issues appropriately

• Metrics-driven, demonstrating a strong understanding of key support metrics and their impact on overall team performance

• Team collaboration & delegation skills with strong communication, working effectively with senior team members to maintain smooth queue operations

• Tech focused and have a strong commitment to mastering current WFM tools, with a focus on continuously enhancing the tech stack to meet the evolving demands of the team

Responsibilities:

• Work closely with the Customer Experience Strategy and Operations team to understand the team KPIs and design plans for organizing resources to meet the baseline objectives

• Develop short-term and medium-term forecasts based on historical ticket volume data, product updates, and seasonal trends

• Create schedules to align with forecasted demand, ensuring adequate coverage for all support channels and time zones

• Provide actionable recommendations to improve forecast accuracy and scheduling efficiency

• Assist with capacity planning to support hiring and training decisions

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Education Requirements:

• BS/MS or PhD in Computer Science (or equivalent)

Experience Requirements:

• At least 5 years of experience as a senior engineer building one or more of - developer productivity tools, highly available platform services (i.e. storage systems, pub-sub systems, search systems, caching solutions, observability solutions) and/or have expertise and experience with infrastructure and/or cloud technologies (like Ansible, Terraform, Kubernetes, Docker etc)

• At least 3 years of experience managing and leading senior engineers

• At least 1 year of experience managing and leading managers

Other Requirements:

• Sound foundational understanding of a wide range of computer science topics and concerns relating to system and software design

• Good dynamic range that you apply to different situations - you can step back and empower, while also diving deep into the code to understand the details

• Communicate at the right altitude with both technical and non-technical stakeholders

• Experience working with stakeholder teams (internal and/or external) in setting and collaborating on technical roadmaps

• Experience communicating with customers articulating to them how the platform works on reliability, security and compliance matters

Responsibilities:

• Critically observe and understand Everlaw’s platform, tooling and processes.

• Understand current and upcoming challenges and requirements from the viewpoint of multiple stakeholders.

• Understand company goals and Engineering roadmaps.

• Strategize, prioritize, resource and execute against our Engineering roadmap.

• Actively coach your reports (both senior engineers and managers) to deliver on projects and ensure they get the right types of feedback and coaching they need to succeed in their careers.

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Education Requirements:

• BS/MS or PhD in Computer Science (or equivalent)

Experience Requirements:

• At least 5 years as a Software engineer

• At least 4 years experience managing people (of which at least 3 years is as a manager managing engineers and at least 1 year managing other managers)

• Experience as an engineer building our applications and/or distributed systems

• Experience managing product engineering and/or full-stack teams

Other Requirements:

• Sound understanding of a wide range of computer science topics and concerns relating to system and software design

• Expertise and experience with full stack web technologies

• Experience working with stakeholder teams (internal and/or external) communicating and collaborating on topics related to product and application infrastructure

• Authorized to work in the United States. Please note that currently, Everlaw is not sponsoring employment visas.

Responsibilities:

• Critically observe and understand Everlaw’s Product, platform, tooling and processes.

• Understand current and upcoming challenges and requirements from the viewpoint of multiple stakeholders.

• Understand company goals and Product roadmaps.

• Strategize, prioritize, resource and execute against features by collaborating closely with your Engineering, Product and Design counterparts.

• Actively coach your reports to deliver on projects and ensure they get the right types of feedback and coaching they need to succeed in their careers.

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and approximately 10 days (80 hours) per year of sick leave

Education Requirements:

• BS/MS or PhD in Computer Science (or equivalent)

Experience Requirements:

• At least 5 years of experience as a senior engineer building one or more of - developer productivity tools, highly available platform services (i.e. storage systems, pub-sub systems, search systems, caching solutions, observability solutions) and/or have expertise and experience with infrastructure and/or cloud technologies (like Ansible, Terraform, Kubernetes, Docker etc)

• Experience managing and building scalable database infrastructure (experience with RDBMS - Postgres, MySQL or equivalent)

• At least 1 year experience leading software engineers - either as a manager managing engineers or as a technical lead managing the technical workstreams of software engineers.

Other Requirements:

• Sound foundational understanding of a wide range of computer science topics and concerns relating to system and software design

• Good dynamic range that you apply to different situations - you can step back and empower, while also diving deep into the code to understand the details

• Communicate at the right altitude with both technical and non-technical stakeholders

• Experience working with stakeholder teams (internal and/or external) in setting and collaborating on technical roadmaps

• Experience communicating with customers articulating to them how the platform works on reliability, security and compliance matters

Responsibilities:

• Critically observe and understand Everlaw’s platform, infrastructure, tooling and processes.

• Understand current and upcoming challenges and requirements from the viewpoint of multiple stakeholders.

• Understand company goals and Product and Infrastructure roadmaps.

• Strategize, prioritize, resource and execute against critical infrastructure priorities

• Actively coach your reports to deliver on projects and ensure they get the right types of feedback and coaching they need to succeed in their careers.

Benefits:

• Substantial equity

• 401k with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and sick leave

Education Requirements:

• BS or MS in Computer Science

• Computer Engineering

• Electrical Engineering

• Data Science

• Computer Information Systems or equivalent coursework

Experience Requirements:

• For SWE I: good knowledge of algorithms and fundamental computer science concepts; experience and proficiency in coding in a dominant language such as C++, Java, Python, or Javascript; some experience building small software projects as part of class assignments or summer internships.

• For SWE II or higher: full-time experience working as a Software Engineer.

Other Requirements:

• Authorized to work in the United States. Please note that currently, Everlaw is not sponsoring employment visas for this role.

• Strong CS fundamentals, humility, and interest in expanding their skills in new directions.

• Self-driven engineers that love their craft, write clean software, use the right tools for the job, and avoid dogma.

Responsibilities:

• Choose from a wide variety of features options, owning them from inception to release as the sole contributor.

• Collaborate with one or more of the Product, Design, Engineering Operations, Security Engineering, and DevOps teams to build out and implement new features that are used in our production environments.

• Fix defects in our product by triaging product or system issues and writing code to debug and resolve these issues.

• Providing on-call support for the product by answering questions from customers, and triaging defects and exceptions.

• Contribute to documentation for internal engineering consumption.

Benefits:

• Equity program

• 401(k) retirement plan with company matching

• Health, dental, and vision

• Flexible Spending Accounts for health and dependent care expenses

• Paid parental leave and sick leave

Education Requirements:

• Bachelor's degree

Experience Requirements:

• At least 10 years’ experience in project management

• 6+ years of experience in leading project management teams and functions in high-growth, cross-functional technical environments

Other Requirements:

• Scaled a PMO and can navigate between strategy and execution with ease.

• PMP or equivalent certification, and you're an expert in modern project, change, and resource management methodologies.

• Successfully hired, coached, and developed seasoned project managers.

• Excel at influencing executive stakeholders, removing roadblocks, and driving alignment across functions.

• Strong business and product acumen that enables you to support nuanced decision-making and strategic goal setting.

Responsibilities:

• Set the strategy for the PMO, ensuring alignment and visibility with company priorities and maturity stage.

• Continuously refine team structure, roles, and responsibilities to meet evolving business needs.

• Build and maintain scalable project governance frameworks, tools, and standards that drive clarity, accountability, and execution excellence.

• Mentor and support a team of project managers working on high-impact, cross-functional programs.

• Provide thought partnership and hands-on support for navigating complex, ambiguous, or high-risk projects.

Benefits:

• Offers Equity

• Shape the Future of Healthcare

• Early-Stage Impact

• Remote-First Culture

• Competitive Compensation

Experience Requirements:

• Engineering/Technical Background Required

• 5+ years of customer support or CSM experience, preferably in SaaS or AI.

• Familiarity with AI prompting and using AI tools for summarization, drafting, and data extraction.

• Exposure to technical roles (support, onboarding, or solutions engineering); comfortable with demos and technical discussions.

• Hands-on experience with support platforms (e.g., Intercom).

Other Requirements:

• Excellent written and verbal communication; able to translate complex technical processes into clear, user-friendly language.

• Demonstrated autonomy and initiative: strong prioritization skills, bias for action, and ability to deliver under tight deadlines.

• Experience with AI or compliance solutions.

• Hands-on experience building or fine-tuning LLMs or AI agents.

• Basic knowledge of APIs and technical integrations.

Responsibilities:

• Provide exceptional support to global customers via email, chat, and video calls; troubleshoot technical issues for rapid, effective resolutions.

• Conduct technical onboarding and product demos to ensure customers understand workflows and derive value from Sully.ai.

• Create high-quality, custom notes and AI-assisted summaries, leveraging prompt-engineering best practices.

• Collaborate with Product, Engineering, and Sales to refine our platform based on customer feedback.

• Maintain and update support documentation and knowledge bases.