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EBO

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About

EBO is an AI-powered platform that automates customer engagement processes. It offers bespoke AI technology to power customer interactions, simplifying and automating processes across various industries (healthcare, local government, financial services, telco, iGaming). The platform boasts features such as 24/7 availability, multilingual support (100+ languages), sentiment analysis, and integrations with various enterprise software solutions. EBO's AI helps businesses manage rising customer expectations, reduce costs, improve customer satisfaction, and increase upselling/cross-selling opportunities. The platform is designed to provide omnichannel experiences, ensuring seamless interactions across different channels. The company emphasizes data-driven insights and end-to-end workflow automation.

Platform
Web
Keywords
aiautomationcustomer engagementvirtual agentsomnichannel
Task
customer engagement

Features

24/7 availability

sentiment analysis

cost reduction

omnichannel experience

customer engagement automation

ai-powered virtual agents

multilingual support (100+ languages)

upselling and cross-selling

Job Opportunities

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EBO

NHS Healthcare Account Manager | Sales & Revenue Development

EBO's AI-powered platform automates customer engagement, providing 24/7 omnichannel support, multilingual capabilities, and cost-saving benefits across various industries.

saleshybridGBfull-time

Benefits:

  • Investment in your continuous education and development

  • An intellectually stimulating opportunity in a fast-paced environment

  • A dynamic, collaborative team to develop and shape an ambitious business

  • A competitive success oriented remuneration package

  • Flexible hours with no specific demands about location

Education Requirements:

  • Bachelor’s Degree

Experience Requirements:

  • 3+ years of professional experience

  • Direct experience with sales, account management, or customer success within the NHS leading to a minimum annual target of £500k in renewals/upsales

  • Experience in Sales of a software platform or product

  • Proven expertise working with the executive level in client environments

  • Experience representing the customer to internal product stake holders

Other Requirements:

  • Strong verbal and written communication, strategic planning, and project management skills

  • Strong track record of sales accomplishments and leading commercial negotiations in a quota-carrying role

  • Comfortable working across multiple departments in a deadline-driven environment

  • Active team player, self-starter, and multitasker who can quickly adjust priorities

  • Extraordinary depth of digital product knowledge and general understanding of AI and its capabilities

  • Excellent interpersonal and presentation skills

  • Good knowledge of MS Office applications

  • Experience of using a Customer Relationship Management system

  • Logical thinker who is able to recognise opportunities for creating new business sales and improving customer services

  • Able to manage change effectively

  • Energetic, enthusiastic and resilient

  • Ability to work using own initiative

Responsibilities:

  • Own overall relationship with assigned business customers

  • Own and achieve agreed revenue targets

  • Engage and address customer concerns

  • Proactively identify opportunities to expand EBO’s product offerings

  • Be a liaison and customer voice by selling collective customer ideas, issues, pain points, etc. to our Product team”, “Lead the renewal sales cycle from proposal stage through to contract execution”,

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Financial Services Business Development Manager

EBO's AI-powered platform automates customer engagement, providing 24/7 omnichannel support, multilingual capabilities, and cost-saving benefits across various industries.

Benefits:

  • Investment in your continuous education and development

  • An intellectually stimulating opportunity in a fast-paced environment

  • A dynamic, collaborative team to develop and shape an ambitious business

  • A competitive success-oriented remuneration package

  • Flexible hours with no specific demands about location

Education Requirements:

  • Bachelor’s Degree

Experience Requirements:

  • Minimum of 3+ years experience in sales, with proven leadership experience in driving sales within the financial services sector

  • Direct experience with sales, account management, or customer success within the financial services sector having achieved a minimum annual target of €500k in sales

  • Experience in Sales of a software platform or product

  • Proven expertise working with the executive level in client environments

Other Requirements:

  • Strong verbal and written communication, strategic planning, and project management skills

  • Strong track record of sales accomplishments and leading commercial negotiations in a quota-carrying role

  • Active team player, self-starter, and multitasker who can quickly adjust priorities

  • Extraordinary depth of digital product knowledge and general understanding of AI and its capabilities

  • Excellent interpersonal and presentation skills

  • Good knowledge of MS Office applications

  • Experience of using a Customer Relationship Management system

  • Logical thinker who is able to recognise opportunities for creating new business sales and improving customer services

  • Able to manage change effectively

  • Energetic, enthusiastic and resilient

  • Ability to work using own initiative

Responsibilities:

  • Develop and execute a comprehensive sales strategy targeting banks, insurance companies, and forex clients

  • Own and achieve agreed revenue targets

  • Identify and pursue upsell opportunities within existing accounts

  • Engage and address customer concerns

  • Proactively identify opportunities to expand EBO’s product offerings within the financial services sector

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Senior Healthcare Project Manager (UK-based)

EBO's AI-powered platform automates customer engagement, providing 24/7 omnichannel support, multilingual capabilities, and cost-saving benefits across various industries.

Benefits:

  • Investment in your continuous education and development

  • An intellectually stimulating opportunity in a fast-paced environment

  • A dynamic, collaborative team to develop and shape an ambitious business

  • A competitive success oriented remuneration package

  • Flexible hours with no specific demands about location

Education Requirements:

  • Bachelor’s Degree in Computer Science, engineering, science, math (or an equivalent discipline)

Experience Requirements:

  • At least 5 years experience managing projects for the NHS

Other Requirements:

  • Any formal training in Scrum, Agile, Kanban, Prince2 (or similar)

  • International experience of working with customers across different territories and cultures

  • Outstanding Project Management skills

  • A natural understanding of an agile approach

  • Strong verbal and written communication, strategic planning, and programme management skills

  • Proven expertise working with the executive level in client environments

  • Experience in meshing various stakeholders into one coherent project

  • Comfortable working across multiple departments in a deadline-driven environment

  • Active team player, self-starter, and multitasker who can quickly adjust priorities

  • Excellent interpersonal and presentation skills

  • Numerate with good organisational and prioritisation skills

  • Logical thinker who is able to recognise opportunities for creating new business sales and improving customer services

  • Able to manage change effectively

  • Energetic, enthusiastic and resilient

  • Ability to work using own initiative

Responsibilities:

  • Defining project objectives, scope, roles & responsibilities

  • ‘Onboarding’ the client into projects

  • Defining resource requirements and managing resource availability & allocation

  • Preparing a detailed project plan

  • Managing delivery of the project according to this plan

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