EBO
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About
EBO is an enterprise-grade Conversational AI platform designed to automate high-volume, routine workflows in regulated industries. Primarily serving sectors like healthcare, financial services, and telecommunications, it leverages both Conversational and Generative AI to facilitate human-like, two-way dialogues. Unlike basic chatbots, EBO functions as a sophisticated digital gateway that connects directly to a company's backend infrastructure, such as Electronic Patient Records (EPR), CRMs, and ERP systems, allowing it to perform real-time tasks and data-driven transactions. The platform's technical core is built on interoperability and continuous learning. It features real-time Dynamic Literacy Assessment and supports over 100 languages, ensuring that communication is accessible to diverse user bases regardless of linguistic background. A key component is its machine learning engine, which uses self-learning techniques to update its language library based on every interaction. For complex queries that require a human touch, the system provides a seamless handoff mechanism, transitioning the conversation to a human agent who receives the full context within the EBO Platform's conversation screen. EBO is specifically engineered for "industry-critical" requirements, making it a preferred choice for NHS Trusts and global financial institutions. In healthcare, it addresses clinical challenges like waiting list validation, e-consent, and appointment scheduling, effectively releasing administrative capacity. In the financial and insurance sectors, it handles technical queries, personalized support, and 24/7 assistance. The solution is built with a focus on security and compliance, ensuring that sensitive data is handled responsibly within heavily regulated environments. What distinguishes EBO is its partnership-led approach and deep domain expertise. The company employs a multidisciplinary team of data scientists, linguists, and clinical officers to ensure the AI operates with both precision and empathy. This human-in-the-loop philosophy, combined with its ability to scale across any communication channel, allows businesses to reduce operational costs—often by over 80%—while simultaneously increasing customer satisfaction scores. Its recognition as an international business leader and a finalist in various digital healthcare awards highlights its proven impact on organizational efficiency and patient outcomes.
Pros & Cons
Supports over 100 languages with high-quality natural language processing.
Reported cost savings of over 80% for some client customer interactions.
Deep integration capabilities with clinical systems like EPR and business tools like Salesforce.
Maintains a high user satisfaction rate of 94% across its deployment base.
Seamlessly transitions conversations to human agents without losing dialogue context.
Requires a direct consultation for pricing rather than offering public tiers.
Setup process involves complex system integrations that may require dedicated implementation time.
Targeted specifically at high-stakes industries, which might be too complex for simple use cases.
Use Cases
NHS Trust administrators can automate waiting list validation and appointment bookings to reduce administrative workload.
Financial service providers can offer 24/7 personalized support for account management and technical queries across multiple languages.
Insurance firms can digitize the customer journey by integrating conversational AI directly with their backend policy data.
iGaming companies can increase productivity and cut costs by automating routine player queries and resolution workflows.
Telecom companies can use AI to predict customer needs and provide natural responses across multiple communication channels.
Platform
Features
• omnichannel communication
• context awareness
• multilingual support (100+ languages)
• human agent handoff
• dynamic literacy assessment
• self-learning machine learning
• crm & erp system integration
• 24/7 automated dialogue
FAQs
How does EBO handle multiple languages?
EBO uses real-time Dynamic Literacy Assessment and supports over 100 languages. This allows the AI to converse naturally with diverse populations without sounding robotic, regardless of the channel used.
Can EBO integrate with my existing software?
Yes, EBO is built for interoperability and integrates with major systems like Microsoft, Salesforce, and Zendesk. It can also connect directly to clinical EPRs and internal ERPs to pull data for personalized interactions.
What happens if the AI cannot answer a complex question?
The platform utilizes a human-AI collaboration model where complex queries are transitioned to a human agent. The human agent receives the full context of the previous conversation to ensure a seamless handoff.
Is EBO compliant for use in healthcare?
EBO is designed for industry-critical requirements and is trusted by numerous NHS Trusts. It includes robust features for risk management and security to handle sensitive patient and clinical data responsibly.
How does the AI improve its accuracy over time?
The platform uses machine learning and self-learning techniques to continuously train its language library. It evaluates and learns from every customer interaction to refine its answers and handle complex requests better.
Pricing Plans
Enterprise / Custom
Unknown Price• Multilingual support (100+ languages)
• 24/7 Virtual Assistant
• CRM & ERP Integration
• Omnichannel support
• Human Handoff functionality
• Advanced Analytics
• Machine Learning optimization
Job Opportunities
Data Engineer
Scale customer engagement and automate routine workflows with multilingual AI virtual agents that integrate seamlessly with clinical and business systems.
Education Requirements:
Degree in software engineering, data science or similar area
Experience Requirements:
3+ years of experience as a Data Engineer
Strong proficiency with SQL and relational databases
Hands-on experience with Azure Data Factory and data lake architectures
Experience with orchestration tools (e.g. Airflow, Prefect, Dagster)
Solid programming skills in Python
Other Requirements:
Experience with healthcare data (FHIR, HL7)
Familiarity with HIPAA, GDPR, and ISO27001
Willingness to travel for rare onsite sessions
Responsibilities:
Build, maintain, and optimize batch and near-real-time data pipelines
Design and evolve data models supporting AI/ML workflows
Implement data quality checks, testing, and monitoring
Implement API based data extraction and scraping technology
Collaborate with AI/ML engineers and frontend teams
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Senior Project Manager (UK)
Scale customer engagement and automate routine workflows with multilingual AI virtual agents that integrate seamlessly with clinical and business systems.
Education Requirements:
Degree or equivalent (business, healthcare, IT or related)
Project management training or certification (PRINCE2, AgilePM, PMP)
Experience Requirements:
Significant experience delivering digital or SaaS solutions into healthcare
Strong track record of managing multi-stakeholder projects
Working knowledge of NHS login and the NHS App
Comfortable interpreting usage analytics and operational data
Familiarity with agile or hybrid delivery methods
Other Requirements:
Exposure to NHS login or patient portals
Proactive, ownership mindset
Clear written and verbal communication for clinical audiences
Responsibilities:
Lead implementation projects for EBO’s Intelligent Patient Portal
Plan and manage deployment of IPP journeys (appointment management, etc.)
Own project governance: scope, milestones, RAID, and reporting
Coordinate technical delivery teams for EPR/PAS integrations
Lead projects to integrate portal through NHS login and NHS App
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Chief Commercial Officer & UK Country Manager
Scale customer engagement and automate routine workflows with multilingual AI virtual agents that integrate seamlessly with clinical and business systems.
Benefits:
Competitive salary with uncapped commission
Stock Options
Bonus Option linked to ARR growth
Opportunity to lead a fast-scaling AI business
UK and European travel
Experience Requirements:
Proven track record in executive-level commercial leadership
Extensive experience selling into the NHS
Deep understanding of UK public sector procurement
Experience leading sales teams across complex B2B environments
Resilient, data-driven, and motivated by results
Other Requirements:
Based in the UK
Extensive experience selling to the NHS
Responsibilities:
Define and execute EBO’s global commercial strategy
Lead EBO’s go-to-market strategy, sales, and partnership initiatives
Manage senior commercial talent and client relationships
Act as EBO’s senior representative in the UK
Serve as a member of the Senior Leadership Team (SLT)
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