VITAS is an AI-powered virtual phone assistant designed to automate standard call inquiries like appointments and internal sick leave reports. It interacts intuitively with callers, providing a user-friendly experience. The platform offers a structured display of important information and integrates seamlessly into existing systems. Businesses use VITAS to reduce staff workload, increase efficiency, and improve customer service. It boasts high security and data protection standards, with ISO 27001 certification.
• call recording
• data analytics
• ai-powered call handling
• improved customer service
• call automation
• intuitive user interaction
• reduced call handling stress
• structured information presentation
The VITAS Telefonassistent uses AI to handle calls, providing structured information in the VITAS platform. Setup involves logging in, setting up call forwarding (help articles available), and then configuring the assistant (about an hour, using text input).
VITAS is designed for any business size or industry, from freelancers to large call centers.
VITAS uses technical and organizational measures to protect data against misuse, loss, and unauthorized access. It's ISO 27001 certified for information security and handles data according to European standards.
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