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BirchAI

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About

BirchAI automates complex after-call-work (ACW) using state-of-the-art artificial intelligence, significantly reducing Average Handle Time by up to 35%. It's tailored for industries such as healthcare, insurance, and banking. BirchAI's proprietary end-to-end pipeline is fine-tuned to the specific language and processes of these domains, ensuring consistent and superior quality. Key functionalities include an in-house, best-in-class Speech to Text model, designed for domain-specific conversations, which feeds its natural language processing models. It automates tasks within 15 seconds of call completion, classifying calls, writing summaries, and completing key fields in existing systems of record, adhering to company style and schematic preferences. Furthermore, BirchAI offers advanced analytics, semantically understanding every word of customer voice to provide rapid, deep insights into emerging risks and opportunities related to products, patients, and providers. The solution is high-compliance and cloud-based, with integrations for major platforms like Salesforce and Amazon Connect.

Platform

Task

call automation

Features

• high-compliance cloud solution

• provides deep customer insights

• completes system fields

• ai-driven call summarization

• automatic call classification

• domain-specific speech to text

• automates after-call work

• reduces average handle time

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