BirchAI

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About
BirchAI automates complex after-call-work (ACW) using state-of-the-art artificial intelligence for healthcare, insurance, banking and other market segments, reducing Average Handle Time by up to 35%. It uses a proprietary end-to-end pipeline tuned to the language and processes of these industries. Within 15 seconds of call completion, it classifies the call, writes a summary, and completes key fields in the system of record. BirchAI also provides deep, rapid insights on emerging risks and opportunities. It integrates with systems like Five9, Salesforce, Genesys, NICE, and Amazon Connect.
Platform
Task
Features
• analytics
• automation
• speech to text
• integrates with existing systems
• rapid configuration
• domain specific models for healthcare, insurance, and banking
• automates complex after-call-work (acw)
Job Opportunities
There are currently no job postings for this AI tool.
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