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BirchAI

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About

BirchAI automates complex after-call-work (ACW) using state-of-the-art artificial intelligence for healthcare, insurance, banking and other market segments, reducing Average Handle Time by up to 35%. It uses a proprietary end-to-end pipeline tuned to the language and processes of these industries. Within 15 seconds of call completion, it classifies the call, writes a summary, and completes key fields in the system of record. BirchAI also provides deep, rapid insights on emerging risks and opportunities. It integrates with systems like Five9, Salesforce, Genesys, NICE, and Amazon Connect.

Platform
Web
Keywords
automationhealthcarebankinginsurancecall center
Task
call automation

Features

analytics

automation

speech to text

integrates with existing systems

rapid configuration

domain specific models for healthcare, insurance, and banking

automates complex after-call-work (acw)

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