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BirchAI

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About

BirchAI is an advanced artificial intelligence solution designed to automate complex after-call-work (ACW) for call centers, significantly reducing Average Handle Time (AHT) by up to 35%. It serves industries like healthcare, insurance, and banking. BirchAI leverages best-in-class, in-house built, transformer-based natural language processing (NLP) technology, purpose-built for domain-specific conversations. Its proprietary end-to-end pipeline includes an in-house Speech to Text model, automated call classification, summary writing, and key field completion within 15 seconds of call completion. The platform also provides deep, rapid insights through analytics on emerging risks and opportunities. It integrates with existing systems like Five9, Salesforce, and NICE.

Platform

Task

contact center automating

Features

• automates complex after-call-work (acw)

• provides deep, rapid analytics and insights

• automates call classification, summary writing, and field completion within 15 seconds

• in-house, best-in-class speech to text model

• rapid configuration, typically within four weeks

• domain-specific models for healthcare, insurance, and banking

• uses state-of-the-art transformer-based natural language processing

• reduces average handle time (aht) by up to 35%

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