BirchAI
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About
BirchAI is an AI-powered tool that automates complex call center operations, reducing average handle time by up to 35%. It uses a proprietary pipeline tuned to the language and processes of healthcare, insurance, and banking. BirchAI's features include speech-to-text, automated call classification and summarization, key field completion, and analytics to identify risks and opportunities. It integrates with various systems like Five9, Salesforce, NICE, and Amazon Connect and operates in a high-compliance cloud environment.
Platform
Features
• analytics
• automation
• speech to text
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