Floatbot
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About
Floatbot.ai is an enterprise-grade AI agent platform designed to automate customer engagement and streamline contact center operations. It provides a multi-modal suite including voice, chat, SMS, and email agents that allow businesses to scale their service capacity without increasing headcount. By integrating deep-tech conversational AI with existing workflows, Floatbot enables seamless transitions between automated self-service and human-led interactions. The platform operates through several core pillars, most notably Floatbot UNO, its end-to-end conversational AI stack. Users can build sophisticated AI agents using a no-code interface or specialized prompts. Key technologies include FloatGPT for real-time human-sounding voice conversations with sub-second latency and RAG Cognitive Search for retrieving precise answers from enterprise data. The system also features "Agent M," a framework that coordinates multi-agent workflows to handle complex, multi-step processes autonomously. Floatbot is specifically tailored for industries with high-volume customer interactions and strict compliance requirements, such as insurance, banking, healthcare, and debt collection. It serves roles ranging from claims adjusters who need automated FNOL intake to collection agents requiring compliant, empathetic debt recovery tools. What sets Floatbot apart is its focus on low-latency voice performance and its "Agentic" approach. Unlike standard chatbots, Floatbot’s voice agents handle interruptions naturally and maintain context across different communication channels. BPOs and large contact centers benefit from the "Agent Assist" feature, which provides live agents with real-time summaries, compliance prompts, and next-best-action suggestions. Its proprietary LLM stack, FloatGPT, offers private hosting and fine-tuning options, ensuring that sensitive enterprise data remains secure. The platform's proven ability to reduce average handling time by up to 70% and automate up to 80% of specific industry workflows makes it a robust alternative to general-purpose AI tools.
Pros & Cons
Achieves sub-second latency for human-sounding voice conversations.
Supports over 100 languages for global customer service scalability.
Offers a 14-day free trial without requiring a credit card for sign-up.
Reduces average handling time by up to 70% through automated workflows.
Compliant with major security standards including SOC2 Type 2 and HIPAA.
The Lite plan is restricted to only 2 concurrent calls at any given time.
Knowledge base source types for the entry-level plan are limited to PDF files only.
Data history is capped at 30 days for users on the most affordable pricing tier.
Use Cases
Insurance claims adjusters can automate FNOL intake and support, saving up to 40 hours of manual work per month.
Debt collection agencies can deploy compliant AI agents to handle low-balance accounts without needing to assign human agents.
Banking customer service teams can use AI Agent Assist to provide live staff with real-time knowledge base search and compliance prompts during calls.
BPO organizations can use the no-code platform to implement self-serve deployments 70% faster than traditional solutions.
Healthcare providers can automate doctor appointment bookings and patient engagement across phone, web chat, and WhatsApp.
Platform
Task
Features
• no-code bot builder
• voice biometrics & 2fa
• floatspace ai workspace
• real-time ai agent assist
• rag cognitive search
• agent m multi-agent framework
• digital ai agents (chat, sms, email)
• voice ai agent (voicebot)
FAQs
How accurate is Floatbot's speech recognition?
Floatbot achieves up to 99% speech recognition accuracy. It is designed to perform reliably in noisy environments and handle multiple accents and industry-specific terminology.
Can the AI Agent handle human handoffs?
Yes, the platform supports warm handoffs to live agents. When a conversation requires human intervention, the call or chat is transferred with full context retained so the agent can resume seamlessly.
Does Floatbot support multilingual interactions?
Floatbot supports over 100 languages for both its Voice and Chat AI agents. This allows enterprises to automate customer service for a global audience with natural language capabilities.
Is there a way to test the platform before committing to a paid plan?
Yes, Floatbot offers a 14-day free trial that does not require a credit card. Users can also access an 'Experience Zone' on the website to try live call demos for specific industries.
What is Agent M?
Agent M is a multi-agent framework that coordinates specialized AI agents to collaborate. It allows for the automation of complex, multi-step processes by managing context across different systems autonomously.
Pricing Plans
Lite
USD99.00 / per month• 500 Voice Minutes or Chat Sessions
• 2 Maximum Concurrent Calls
• 10 Maximum Concurrent Chat Sessions
• PDF Knowledge-base Source
• 30 days maximum history
• Multilingual support
• Standard reports
Essential
USD1999.00 / per month• 10,000 Voice Minutes or Chat Sessions
• 25 Maximum Concurrent Calls
• 100 Maximum Concurrent Chat Sessions
• PDF and Website Knowledge-base Sources
• 90 days maximum history
• Payment gateway integration
• oAuth based user authentication
Growth
USD4999.00 / per month• 25,000 Voice Minutes or Chat Sessions
• 75 Maximum Concurrent Calls
• 500 Maximum Concurrent Chat Sessions
• PDF, Website, and Standard Knowledge-base Sources
• 180 days maximum history
• Advanced goal-based reports
• Conversational insights
Enterprise
Unknown Price• No limit on minutes or sessions
• No limit on concurrent calls
• Unlimited Knowledge-base sources
• Forever history
• Custom security compliance
• PII Redaction
• Custom LLM Models
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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