Enterprise Bot

Benefits:

• A culture comprised of diverse, global teams who have a passion for collaboration and client service

• The ability to have an impact on a fast-growing startup and innovative and state-of-the-art AI products and solutions

• A competitive salary and scope for further advancement

• A great environment that promotes open feedback and a flat hierarch, working at Enterprise Bot is a refreshing mix of purpose, challenge, and fun

Education Requirements:

• Bachelor's degree in computer science, information science, or similar.

Experience Requirements:

• Basic knowledge of Node.js fundamentals.

• Eagerness to learn lots of new technologies.

Other Requirements:

• Excellent communication skills, both written and verbal.

• Exceptional analytical and problem-solving aptitude.

Responsibilities:

• Work with the integration teams at internal product & engineering teams.

• Attend calls and translate conceptual system requirements into technical data and integration requirements.

• Collaborate with team members to assist in the definition of project scope, deliverables, timelines, and develop standards and processes

• Track and communicate the status of personal deliverables throughout the project lifecycle.

Benefits:

• Be part of a rapidly growing company at the forefront of AI automation and conversational AI solutions

• Shape solutions that make a measurable impact for Fortune 500 clients and leading European enterprises.

• A culture comprised of diverse, global teams who have a passion for collaboration, creativity, and excellence

• A competitive salary and scope for further advancement.

• A great environment that promotes open feedback and a flat hierarchy

Experience Requirements:

• 2-3 years of experience in conversation design, UX writing, or related fields with hands-on experience in chatbot or conversational AI projects.

• Experience with conversation design tools (e.g., Voiceflow, Botmock, Dialogflow, or similar platforms).

Other Requirements:

• Experience with CSM responsibilities will be an added advantage

• Strong writing and communication skills

• Solid understanding of natural language processing (NLP) and conversational AI technologies.

• Ability to collaborate effectively with technical and non-technical teams.

• A user-first mindset with a focus on designing seamless and natural experiences.

• Strong problem-solving skills with the ability to adapt to changing project requirements.

• A passion for conversational AI and delivering exceptional user experiences.

Responsibilities:

• Design Conversational Flows: Create intuitive, engaging, and user-friendly conversation scripts for chatbots, virtual assistants, and other AI-driven interfaces.

• User-Centric Design: Focus on understanding user needs and behaviors to craft conversations that are natural, empathetic, and aligned with business goals.

• Collaborate with Cross-Functional Teams: Work closely with developers, product managers, and data scientists to ensure the implementation of designs.

• Prototype and Test: Build conversation prototypes, conduct usability testing, and iterate on designs based on user feedback and analytics.

• Maintain Consistency: Ensure consistency in tone, language, and brand voice across different channels and touchpoints.

Benefits:

• A culture comprised of diverse, global teams who share a passion for collaboration and excellent customer service.

• The opportunity to make an impact on a rapidly growing startup and innovative, cutting-edge AI products and solutions.

• A competitive salary and development opportunities for your future career

• A great work environment with open feedback, flat hierarchies, and an inspiring mix of purpose, challenge, and fun

Education Requirements:

• Degree in Business Administration, Computer Science, or a related field.

Experience Requirements:

• 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, ideally in the SaaS or Automation industry

• Hands-on experience with bot building, automation workflows, integrations, and QA testing is a big plus.

Other Requirements:

• Native German speaker with excellent English skills; additional languages (Spanish, French) are a significant advantage.

• Familiarity with AI/NLP solutions, APIs, and low-code/no-code platforms is highly desirable.

• Strong analytical skills to interpret data and translate it into actionable recommendations.

• Excellent communication and presentation skills.

• Proven ability to manage multiple client projects simultaneously and meet deadlines.

• Team-oriented mindset and a passion for maximizing customer value.

Responsibilities:

• Onboarding Navigator: Safely introduce new customers to our world of AI/SaaS solutions with clear roadmaps, milestones, and KPIs.

• Solution Implementer: Work closely with customers and internal teams to configure conversational AI bots, automation workflows, and integrations.

• Testing & QA Advocate: Coordinate and oversee UAT (User Acceptance Testing) and ensure the quality of bots.

• Optimization Partner: Continuously monitor bot performance and customer feedback to suggest improvements and best practices.

• Engagement Conductor: Keep customer relationships active and proactive through regular business reviews and performance reports.