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Decagon

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About

Decagon provides AI customer support agents for enterprises. Their AI agents offer a human-like customer support experience, resolving complex issues and taking actions for customers across all channels. The platform features seamless integrations with existing knowledge bases, tools, and workflows, eliminating the need for traditional decision trees and canned responses. Decagon's AI also offers agent assistance, acting as a copilot to handle mundane tasks and continuously learn from agents. The platform provides AI-powered insights, enabling businesses to identify themes, anomalies, and analyze conversations. Trusted by numerous major companies, Decagon claims to offer faster, cheaper, and smarter customer support solutions.

Platform
Web
Task
customer support

Features

ai copilot

seamless integrations

powerful analytics

generative ai

personalized responses

complex issue resolution

zero-lift integrations

ai customer support agents

Job Opportunities

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Decagon

Deployment Strategist

AI-powered customer support agents for enterprises, offering personalized responses, seamless integrations, and valuable insights.

operationsonsiteSan Francisco, US
$150K - $220K
full-time

Benefits:

  • Medical, dental, and vision benefits

  • Take what you need vacation policy

  • Daily lunches, dinners and snacks in the office to keep you at your best

Experience Requirements:

  • 4+ years of relevant work experience (founder, product manager, engagement manager, account executive, customer success manager, etc.)

  • Excellent communication, presentation, and interpersonal skills, especially with the ability to manage both internal and customer relationships

  • Great cross-functional collaboration skills

  • An orientation towards action & solving immediate problems; while keeping in mind scalability and building repeatable processes to ensure long term success

Other Requirements:

  • A technical background, and an ability to resonate with technical teams

Responsibilities:

  • Own every facet of the customer relationship and implementation from pre-sale to post-sale

  • Manage cross-functional teams across GTM and Engineering/Product

  • Develop the playbook for working with customers & integrating their feedback into our product decisions

  • Understand the critical questions customers need to answer and locate their biggest problems

  • Ensure a successful long-term relationship by identifying and pre-empting customer concerns

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Field Marketing Manager

AI-powered customer support agents for enterprises, offering personalized responses, seamless integrations, and valuable insights.

Benefits:

  • Medical, dental, and vision benefits

  • Take what you need vacation policy

  • Daily lunches, dinners and snacks in the office to keep you at your best

Experience Requirements:

  • 5+ years of field marketing experience with a B2B SaaS / enterprise software startup

  • 3+ years of experience planning and executing and hosting sponsored events

  • Excellent attention to detail and operational rigor

  • The ability to span events across in-person, webinar/virtual, and customer dinners

  • The ability to span events across awareness (building awareness of Decagon’s brand and getting in front of new leads) and demand generation (driving demos booked)

Other Requirements:

  • Experience and affinity for evolving projects and experiments into repeatable programs

  • Outstanding project management skills, the ability to organize and manage multiple priorities, working relationships, cross-functional partners, and vendors while driving timelines and owning the outcome

  • Familiarity with sales processes and systems

  • The ability to travel domestically and internationally up to 40%

Responsibilities:

  • Build out the field marketing function and manage conferences and experiential events from concept to execution

  • Partner closely with our founding and GTM leadership team to execute on the right portfolio of events to accelerate demand generation pipelines

  • Work closely with the sales team to ensure we’re getting in front of the right audience, generating leads, and reaching out to leads in a timely manner

  • Extend the Decagon brand across different event formats including conferences, executive dinners, webinars, product launch events, and more

  • Own the outcome of the leads generated and driving high ROI of our events

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GTM Recruiter

AI-powered customer support agents for enterprises, offering personalized responses, seamless integrations, and valuable insights.

Benefits:

  • Medical, dental, and vision benefits

  • Take what you need vacation policy

  • Daily lunches, dinners and snacks in the office to keep you at your best

Experience Requirements:

  • 3+ years of experience hiring GTM or sales professionals in a talent dense organization

  • Have operated in a FLC role where responsibilities have ranged from building top of funnel, screening and closing candidates

  • Understand how to partner with GTM Leaders and Founders alike, influencing both searches and interview processes to arrive at the best hiring outcomes for the company

Other Requirements:

  • Deep knowledge on the GTM market and an expansive network within it

  • Understand how to use data to proactively unblock hiring efforts

  • Have experience building teams in an AI or SaaS company

Responsibilities:

  • scaling our GTM function, (AEs, SDRs, Marketing, etc.)

  • partner closely with GTM Leadership and own the candidate funnel from end-to-end in building a world class GTM organization

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