Decagon
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About
Decagon provides AI customer support agents for enterprises. Their AI agents offer a human-like customer support experience, resolving complex issues and taking actions for customers across all channels. The platform features seamless integrations with existing knowledge bases, tools, and workflows, eliminating the need for traditional decision trees and canned responses. Decagon's AI also offers agent assistance, acting as a copilot to handle mundane tasks and continuously learn from agents. The platform provides AI-powered insights, enabling businesses to identify themes, anomalies, and analyze conversations. Trusted by numerous major companies, Decagon claims to offer faster, cheaper, and smarter customer support solutions.
Platform
Task
Features
• ai copilot
• seamless integrations
• powerful analytics
• generative ai
• personalized responses
• complex issue resolution
• zero-lift integrations
• ai customer support agents
Job Opportunities
Deployment Strategist
AI-powered customer support agents for enterprises, offering personalized responses, seamless integrations, and valuable insights.
Benefits:
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Experience Requirements:
4+ years of relevant work experience (founder, product manager, engagement manager, account executive, customer success manager, etc.)
Excellent communication, presentation, and interpersonal skills, especially with the ability to manage both internal and customer relationships
Great cross-functional collaboration skills
An orientation towards action & solving immediate problems; while keeping in mind scalability and building repeatable processes to ensure long term success
Other Requirements:
A technical background, and an ability to resonate with technical teams
Responsibilities:
Own every facet of the customer relationship and implementation from pre-sale to post-sale
Manage cross-functional teams across GTM and Engineering/Product
Develop the playbook for working with customers & integrating their feedback into our product decisions
Understand the critical questions customers need to answer and locate their biggest problems
Ensure a successful long-term relationship by identifying and pre-empting customer concerns
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Field Marketing Manager
AI-powered customer support agents for enterprises, offering personalized responses, seamless integrations, and valuable insights.
Benefits:
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Experience Requirements:
5+ years of field marketing experience with a B2B SaaS / enterprise software startup
3+ years of experience planning and executing and hosting sponsored events
Excellent attention to detail and operational rigor
The ability to span events across in-person, webinar/virtual, and customer dinners
The ability to span events across awareness (building awareness of Decagon’s brand and getting in front of new leads) and demand generation (driving demos booked)
Other Requirements:
Experience and affinity for evolving projects and experiments into repeatable programs
Outstanding project management skills, the ability to organize and manage multiple priorities, working relationships, cross-functional partners, and vendors while driving timelines and owning the outcome
Familiarity with sales processes and systems
The ability to travel domestically and internationally up to 40%
Responsibilities:
Build out the field marketing function and manage conferences and experiential events from concept to execution
Partner closely with our founding and GTM leadership team to execute on the right portfolio of events to accelerate demand generation pipelines
Work closely with the sales team to ensure we’re getting in front of the right audience, generating leads, and reaching out to leads in a timely manner
Extend the Decagon brand across different event formats including conferences, executive dinners, webinars, product launch events, and more
Own the outcome of the leads generated and driving high ROI of our events
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GTM Recruiter
AI-powered customer support agents for enterprises, offering personalized responses, seamless integrations, and valuable insights.
Benefits:
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Experience Requirements:
3+ years of experience hiring GTM or sales professionals in a talent dense organization
Have operated in a FLC role where responsibilities have ranged from building top of funnel, screening and closing candidates
Understand how to partner with GTM Leaders and Founders alike, influencing both searches and interview processes to arrive at the best hiring outcomes for the company
Other Requirements:
Deep knowledge on the GTM market and an expansive network within it
Understand how to use data to proactively unblock hiring efforts
Have experience building teams in an AI or SaaS company
Responsibilities:
scaling our GTM function, (AEs, SDRs, Marketing, etc.)
partner closely with GTM Leadership and own the candidate funnel from end-to-end in building a world class GTM organization
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