Ascendo AI
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About
Ascendo AI provides AI agents for technical support and field service. It helps support and service engineers solve issues, detect anomalies, create new knowledge, manage backlog, and makes spare planning smart. It also provides no-code, out-of-the-box, fully autonomous, or semi-autonomous AI agents for self-service that can fit within apps, websites, community, or mobile. Ascendo provides visibility across people, products, and customers, identifies patterns, trends, anomalies, and risks in your install base, and provides insights, operational metrics, and actions to improve Support, Employee and Customer Experience.
Platform
Task
Features
• smart inbox
• ai agents
• privacy filter
• escalation
• knowledge intelligence
• smart backlog
• cognitive routing
• resolution ai agents
Pricing Plans
Growth
Unknown Price• Supercharge your support
• Customer signals for your product category, sub-categories, and predictive insights
• Increase agent productivity
• Maximize self service
Pay As You Go
Unknown Price• Supercharge your pipeline
• Customer signals for your product category, sub-categories, and predictive insights
• Increase agent productivity
• Maximize self service
Enterprise
Unknown Price• Supercharge your support
• Customer signals for your product category, sub-categories, and predictive insights
• Increase agent productivity
• Maximize self service
Job Opportunities
Marketing Lead
Ascendo AI provides AI-powered solutions for customer support and field service, including AI agents, knowledge intelligence, and predictive analytics.
Experience Requirements:
Demonstrable experience in marketing together with the potential and attitude required to learn
Proven experience of minimum of 1.5 years in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate
Responsibilities:
Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
Deploy successful marketing campaigns and own their implementation from ideation to execution
Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
Produce valuable and engaging content for our website and blog that attracts and converts our target groups
Build strategic relationships and partner with key industry players, agencies and vendors ●Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely ●Oversee and approve marketing material, from website banners to hard copy brochures and case studies ●Measure and report on the performance of marketing campaigns, gain insight and assess against goals ●Analyze consumer behavior and adjust email and advertising campaigns accordingly
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Junior Python Developer
Ascendo AI provides AI-powered solutions for customer support and field service, including AI agents, knowledge intelligence, and predictive analytics.
Education Requirements:
Bachelor's degree in computer science, computer engineering, or related field.
Experience Requirements:
1-2 years of experience as a Python developer.
Expert knowledge of Python and related frameworks including Django and Flask.
A deep understanding and multi-process architecture and the threading limitations of Python.
Responsibilities:
Coordinating with development teams to determine application requirements.
Writing scalable code using Python programming language.
Testing and debugging applications.
Developing back-end components.
Integrating user-facing elements using server-side logic.
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Customer Support
Ascendo AI provides AI-powered solutions for customer support and field service, including AI agents, knowledge intelligence, and predictive analytics.
Experience Requirements:
Has knowledge of commonly-used concepts, practices, and procedures within the software support field.
Responsibilities:
Provide support to end users on a variety of issues.
Identify, research, and resolve technical problems.
Quality check of the entire system on a daily basis
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