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LiveChatAI

Freemium

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About

LiveChatAI is an innovative AI chatbot platform powered by OpenAI technology, designed to enhance customer support by providing instant, accurate, and secure responses. It allows businesses to train AI agents using their own custom data, including websites, PDFs, text, and Q&A. The platform resolves up to 70% of customer support queries instantly, reducing support volume and improving response times. Key features include seamless integration with existing platforms like Shopify, WordPress, Slack, and WhatsApp, support for 95 languages for instant localization, and AI actions for workflow automation via tools like Make.com and Zapier. LiveChatAI also offers human handoff options, allowing complex issues to be seamlessly passed to human support teams, ensuring optimal customer experience. It provides analytics for performance tracking and allows for extensive customization to match brand identity, enabling businesses to create tailored, GPT-powered live chat solutions quickly without requiring AI expertise.

Platform

Web

Task

customer support

Features

• multi-language support (95 languages)

• api access for custom integrations

• multiple llm options (gpt-3.5, gpt-4o, llama, mistral)

• integration with slack, shopify, wordpress

• ai actions for workflow automation

• live chat with human handoff

• train ai with custom data (websites, pdfs, q&a)

• ai chatbot for customer support

FAQs

What is LiveChatAI?

LiveChatAI is an AI bot architect powered by ChatGPT that tailors your data into an interactive chat widget for your website. Upload a document or link your site for a chatbot ready to answer inquiries.

How can I add my AI chatbot to my website?

Seamlessly integrate an iframe or a chat bubble at the bottom right corner of your website. Generate a chatbot and select "Embed on website" to get started.

How to import my data?

LiveChatAI scrapes your website or help center pages, collects content, converts it into a vector database, and creates long-term memory for the chat to use.

Can LiveChatAI handle non-English languages?

Yes, LiveChatAI supports instant localization with 95 languages, making it ideal for businesses with a global audience.

Can LiveChatAI predict customer behavior or analyze customer inquiries?

While LiveChatAI primarily provides real-time responses, its data collection offers valuable insights into customer behavior, which can be leveraged for further analysis.

How does LiveChatAI handle multiple simultaneous customer conversations?

LiveChatAI efficiently manages numerous concurrent customer interactions, ensuring fast and accurate responses for a seamless experience, regardless of inquiry volume.

How does the "Unlimited Messages" feature work?

With "Unlimited Messages," you can send as many messages as needed by integrating your OpenAI API key. Without it, plans include up to 15,000-20,000 GPT-4o messages monthly.

What are "Unlimited Data Sources" and how much data can I use?

"Unlimited Data Sources" lets you add content from various inputs (website, PDF, text) up to 10 million characters, roughly equivalent to 1000 webpages or 2500 PDF documents.

What is GPT-4o, and why is it better than other GPT models?

GPT-4o is an optimized GPT-4 variant for higher efficiency and scalability across domains. It offers faster performance, reduced resource usage, and strong contextual understanding for reliable responses.

What does "seats" mean in LiveChatAI's pricing plans?

A "seat" in LiveChatAI's plans refers to an individual user or agent account with its own login and access to the dashboard. For example, three seats allow three team members to use it simultaneously.

What is included in the "Expert" plan's "Remove Branding" feature?

The "Remove Branding" feature in the Expert plan lets you present the AI bot as your own, without LiveChatAI branding, creating a seamless experience aligned with your brand's identity.

Is customer support available for all plans?

Yes, customer support is available for all plans. The level of support varies, from basic email support for the Basic plan to 24/7 support for Enterprise customers.

Is there a discount for annual subscriptions?

Yes, we offer a 2-month free discount for customers who commit to an annual subscription. You can easily subscribe to annual plans by selecting the tab on the pricing page.

Pricing Plans

Basic

USD39.00 / per month

• 4,000 GPT-4o Messages

• 5 Million Characters Data Limit

• 1 Chatbot

• 1 Seat

• Live Chat

• Human Agent Access

• Email Notification for Human Support

• LLM Models (GPT-3.5, GPT-4 turbo, GPT-4o, GPT-4o mini, Sonnet (Beta))

• Voice Dictation

• Third-party human handoff integration

Basic (Annual)

USD390.00 / per year

• 4,000 GPT-4o Messages

• 5 Million Characters Data Limit

• 1 Chatbot

• 1 Seat

• Live Chat

• Human Agent Access

• Email Notification for Human Support

• LLM Models (GPT-3.5, GPT-4 turbo, GPT-4o, GPT-4o mini, Sonnet (Beta))

• Voice Dictation

• Third-party human handoff integration

Pro

USD89.00 / per month

• 10,000 GPT-4o Messages

• 10 Million Characters Data Limit

• 2 Chatbots

• 1 Seat

• Live Chat

• AI Actions

• Human Agent Access

• Email Notification for Human Support

• LLM Models (GPT-3.5, GPT-4 turbo, GPT-4o, GPT-4o mini, Sonnet (Beta))

• Voice Dictation

Pro (Annual)

USD890.00 / per year

• 10,000 GPT-4o Messages

• 10 Million Characters Data Limit

• 2 Chatbots

• 1 Seat

• Live Chat

• AI Actions

• Human Agent Access

• Email Notification for Human Support

• LLM Models (GPT-3.5, GPT-4 turbo, GPT-4o, GPT-4o mini, Sonnet (Beta))

• Voice Dictation

Advanced

USD189.00 / per month

• Unlimited Messages (with own OpenAI API Key)

• 15,000 GPT-4o Messages (without API key)

• 10 Million Characters Data Limit

• 5 Chatbots

• 3 Seats

• Live Chat

• AI Actions

• Human Agent Access

• Email Notification for Human Support

• Multiple LLM Options (GPT-3.5, GPT-4 turbo, GPT-4o, GPT-4o mini, Sonnet (Beta), Llama, Mistral)

Advanced (Annual)

USD1890.00 / per year

• Unlimited Messages (with own OpenAI API Key)

• 15,000 GPT-4o Messages (without API key)

• 10 Million Characters Data Limit

• 5 Chatbots

• 3 Seats

• Live Chat

• AI Actions

• Human Agent Access

• Email Notification for Human Support

• Multiple LLM Options (GPT-3.5, GPT-4 turbo, GPT-4o, GPT-4o mini, Sonnet (Beta), Llama, Mistral)

Expert

USD389.00 / per month

• Unlimited Messages (with own OpenAI API Key)

• 20,000 GPT-4o Messages (without API key)

• 10 Million Characters Data Limit

• 10 Chatbots

• 6 Seats

• Live Chat

• AI Actions

• Human Agent Access

• Email Notification for Human Support

• Multiple LLM Options (GPT-3.5, GPT-4 turbo, GPT-4o, GPT-4o mini, Sonnet (Beta), Llama, Mistral)

Expert (Annual)

USD3890.00 / per year

• Unlimited Messages (with own OpenAI API Key)

• 20,000 GPT-4o Messages (without API key)

• 10 Million Characters Data Limit

• 10 Chatbots

• 6 Seats

• Live Chat

• AI Actions

• Human Agent Access

• Email Notification for Human Support

• Multiple LLM Options (GPT-3.5, GPT-4 turbo, GPT-4o, GPT-4o mini, Sonnet (Beta), Llama, Mistral)

Free

Free Plan

• 250 GPT-4o Messages

• 100 Page Training Limit

• 1 Chatbot

• 1 Seat

• Human Agent Access

• Email Notification for Human Support

• Chatbot customization

• Inline chat messenger

• Widget messenger

• Mobile app messenger

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