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LiveChatAI

Freemium
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About

LiveChatAI is an artificial intelligence platform designed to streamline customer service by deploying chatbots trained on specific business data. By crawling websites or importing documents like PDFs, text files, and Notion pages, the tool creates a comprehensive knowledge base that the AI agent uses to answer customer questions with high accuracy. The primary objective of the system is to resolve up to 70% of common support queries automatically, which allows human support teams to focus their efforts on more complex or high-priority tasks that require a personal touch. The platform operates with a no-code interface, enabling users to set up a functional support agent in roughly 15 minutes. Beyond simple text responses, LiveChatAI features "AI Actions," which allow the bot to integrate with external tools such as Shopify for order management or WhatsApp for mobile communication. It also provides a dedicated live chat inbox where human agents can intervene if the AI encounters an issue it cannot solve. This human handoff feature includes automatic email notifications to ensure that critical customer inquiries are handled promptly by the team. This tool is particularly beneficial for small to mid-sized businesses, e-commerce stores, and technical support departments that experience high volumes of repetitive questions. Because it supports over 95 languages, it is a viable solution for international companies seeking to offer localized support without the overhead of a multilingual staff. The system also includes lead qualification and contact segmentation features, which automatically organize visitors based on their attributes—such as total spend or subscription plan—enabling more personalized and context-aware interactions. LiveChatAI distinguishes itself by offering access to a wide variety of large language models, including GPT-4o, Claude 3.5 Sonnet, and Llama 3.1, giving businesses the flexibility to choose the model that fits their performance needs. It integrates proprietary "AI Boost" technology to help the AI better understand context and clean up source data, such as fixing pronouns or formatting. The inclusion of a forever-free plan makes it accessible for startups to test functionality before scaling to higher tiers that offer API access and unbranded solutions.

Pros & Cons

Resolves up to 70% of customer support queries automatically.

Supports over 95 languages for seamless global customer service.

Fast 15-minute setup requires no technical or coding skills.

Provides access to advanced models like GPT-4o and Claude 3.5 Sonnet.

Includes a forever-free plan for small projects or testing.

Free plan is limited to only 250 message credits per month.

Advanced analytics features are only available on the top-tier Expert plan.

Removing the LiveChatAI branding requires the highest pricing level.

Message credits are capped across all standard plans unless using a custom API key.

Use Cases

E-commerce store owners can automate order tracking and product questions on Shopify and WhatsApp to reduce support overhead.

SaaS founders can train the bot on their documentation portal to provide instant, 24/7 technical answers to users.

Customer success managers can use segments to group users by plan type and provide personalized AI responses.

Agencies can capture lead information during chat and export it via CSV directly into their CRM or marketing tools.

Platform
Web
Task
customer servicing

Features

95+ language support

contact segmentation

custom data training

website crawling & notion import

lead capture & qualification

multi-llm access

ai actions workflow automation

human handoff inbox

FAQs

How long does it take to set up a chatbot?

The setup process is designed to be completed in about 15 minutes. Users can import their data sources and go live without writing any code.

What data sources can I use to train the AI?

You can train your chatbot using website URLs (crawling), uploaded PDFs, text files, Notion pages, and YouTube video content.

Can a human agent take over the conversation?

Yes, the platform includes a live chat inbox for human handoff. When the AI reaches its limit, it can notify human agents via email to take over.

How many languages does the chatbot support?

LiveChatAI supports communication in over 95 languages, allowing businesses to provide 24/7 support to customers around the globe in their native tongue.

What are AI Actions?

AI Actions allow the chatbot to perform tasks beyond simple chat, such as integrating with Shopify to automate order queries or connecting with WhatsApp for support.

Pricing Plans

Basic
USD39.00 / per month

4,000 Message Credits

5M Characters

1 Chatbot

1 Seat

Lead Capture

Integrations

Email Notifications

Pro
USD89.00 / per month

10,000 Message Credits

10M Characters

2 Chatbots

1 Seat

Advanced LLM Access

Messenger logo widget

AI Suggestions

Advanced
USD189.00 / per month

15,000 Message Credits

10M Characters

5 Chatbots

3 Seats

API Access

AI Boost & Q/A Generation

Custom OpenAI API Key

Expert
USD389.00 / per month

20,000 Message Credits

10M Characters

10 Chatbots

6 Seats

Advanced Analytics

Unbranded

Voice Dictation

Free
Free Plan

250 Message Credits

500K Characters

1 Chatbot

1 Seat

Live Chat Inbox

AI Actions

Basic Analytics

Job Opportunities

There are currently no job postings for this AI tool.

Explore AI Career Opportunities

Social Media

discord

Mobile Apps

Ratings & Reviews

No ratings available yet. Be the first to rate this tool!

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