LiveChatAI
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About
LiveChatAI is an artificial intelligence platform designed to streamline customer service by deploying chatbots trained on specific business data. By crawling websites or importing documents like PDFs, text files, and Notion pages, the tool creates a comprehensive knowledge base that the AI agent uses to answer customer questions with high accuracy. The primary objective of the system is to resolve up to 70% of common support queries automatically, which allows human support teams to focus their efforts on more complex or high-priority tasks that require a personal touch. The platform operates with a no-code interface, enabling users to set up a functional support agent in roughly 15 minutes. Beyond simple text responses, LiveChatAI features "AI Actions," which allow the bot to integrate with external tools such as Shopify for order management or WhatsApp for mobile communication. It also provides a dedicated live chat inbox where human agents can intervene if the AI encounters an issue it cannot solve. This human handoff feature includes automatic email notifications to ensure that critical customer inquiries are handled promptly by the team. This tool is particularly beneficial for small to mid-sized businesses, e-commerce stores, and technical support departments that experience high volumes of repetitive questions. Because it supports over 95 languages, it is a viable solution for international companies seeking to offer localized support without the overhead of a multilingual staff. The system also includes lead qualification and contact segmentation features, which automatically organize visitors based on their attributes—such as total spend or subscription plan—enabling more personalized and context-aware interactions. LiveChatAI distinguishes itself by offering access to a wide variety of large language models, including GPT-4o, Claude 3.5 Sonnet, and Llama 3.1, giving businesses the flexibility to choose the model that fits their performance needs. It integrates proprietary "AI Boost" technology to help the AI better understand context and clean up source data, such as fixing pronouns or formatting. The inclusion of a forever-free plan makes it accessible for startups to test functionality before scaling to higher tiers that offer API access and unbranded solutions.
Pros & Cons
Resolves up to 70% of customer support queries automatically.
Supports over 95 languages for seamless global customer service.
Fast 15-minute setup requires no technical or coding skills.
Provides access to advanced models like GPT-4o and Claude 3.5 Sonnet.
Includes a forever-free plan for small projects or testing.
Free plan is limited to only 250 message credits per month.
Advanced analytics features are only available on the top-tier Expert plan.
Removing the LiveChatAI branding requires the highest pricing level.
Message credits are capped across all standard plans unless using a custom API key.
Use Cases
E-commerce store owners can automate order tracking and product questions on Shopify and WhatsApp to reduce support overhead.
SaaS founders can train the bot on their documentation portal to provide instant, 24/7 technical answers to users.
Customer success managers can use segments to group users by plan type and provide personalized AI responses.
Agencies can capture lead information during chat and export it via CSV directly into their CRM or marketing tools.
Platform
Features
• 95+ language support
• contact segmentation
• custom data training
• website crawling & notion import
• lead capture & qualification
• multi-llm access
• ai actions workflow automation
• human handoff inbox
FAQs
How long does it take to set up a chatbot?
The setup process is designed to be completed in about 15 minutes. Users can import their data sources and go live without writing any code.
What data sources can I use to train the AI?
You can train your chatbot using website URLs (crawling), uploaded PDFs, text files, Notion pages, and YouTube video content.
Can a human agent take over the conversation?
Yes, the platform includes a live chat inbox for human handoff. When the AI reaches its limit, it can notify human agents via email to take over.
How many languages does the chatbot support?
LiveChatAI supports communication in over 95 languages, allowing businesses to provide 24/7 support to customers around the globe in their native tongue.
What are AI Actions?
AI Actions allow the chatbot to perform tasks beyond simple chat, such as integrating with Shopify to automate order queries or connecting with WhatsApp for support.
Pricing Plans
Basic
USD39.00 / per month• 4,000 Message Credits
• 5M Characters
• 1 Chatbot
• 1 Seat
• Lead Capture
• Integrations
• Email Notifications
Pro
USD89.00 / per month• 10,000 Message Credits
• 10M Characters
• 2 Chatbots
• 1 Seat
• Advanced LLM Access
• Messenger logo widget
• AI Suggestions
Advanced
USD189.00 / per month• 15,000 Message Credits
• 10M Characters
• 5 Chatbots
• 3 Seats
• API Access
• AI Boost & Q/A Generation
• Custom OpenAI API Key
Expert
USD389.00 / per month• 20,000 Message Credits
• 10M Characters
• 10 Chatbots
• 6 Seats
• Advanced Analytics
• Unbranded
• Voice Dictation
Free
Free Plan• 250 Message Credits
• 500K Characters
• 1 Chatbot
• 1 Seat
• Live Chat Inbox
• AI Actions
• Basic Analytics
Job Opportunities
There are currently no job postings for this AI tool.
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
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