Experience Requirements:

• 3+ years in software engineering, preferably with backend or systems experience.

Other Requirements:

• Proficient in Python (TypeScript/JavaScript a plus) and familiar with major cloud providers (AWS, GCP, or Azure).

• Strong communicator able to work seamlessly with both technical and non-technical stakeholders.

• Bonus: experience with vector databases, LLMs, prompt engineering, or AI agent frameworks.

• Comfort working in dynamic environments with shifting priorities.

• Eagerness to work in person with us in NYC full time.

Responsibilities:

• Embed with customers to deeply understand their operations and deliver AI solutions that work from day one.

• Build and maintain the infrastructure for conversational AI—APIs, integrations, monitoring, and feedback loops.

• Translate business requirements into technical architectures and deployments.

• Identify patterns across deployments and feed insights back into our core product roadmap.

• Operate with high autonomy in high-stakes, ambiguous environments.

Experience Requirements:

• 2–4 years of full-stack engineering experience (we also welcome exceptional new grads with meaningful projects or internships).

Other Requirements:

• Strong familiarity with AI, LLMs, or AI-assisted systems—or a willingness to learn fast.

• Outcome-driven mindset: you measure success in impact, not just shipped features.

• Comfortable collaborating across engineering, product, and customer-facing teams.

• Low ego, high energy, resilient in a fast-paced environment.

• Bonus: prior startup, hacker, or founder experience.

• Eagerness to work in person with us in NYC full time.

Responsibilities:

• Own feature development — from backend services to AI-powered user experiences.

• Turn customer feedback into product improvements through rapid iteration and experimentation.

• Collaborate closely with Product, Customer Success, and GTM teams to align engineering decisions with business outcomes.

• Hold a high bar for code quality—testing, monitoring, and reliability are second nature.

• Prioritize ruthlessly and navigate changing requirements with autonomy.

Education Requirements:

• CS/technical education or demonstrated fluency with APIs, webhooks, and integration patterns; ability to read and discuss payloads, auth models, and error handling.

Experience Requirements:

• 2–5 years in startups in technical account management, solutions architecture, implementation, or technical customer success (or >4 years overall experience).

Other Requirements:

• Experience configuring or advising on prompting, workflow logic, and system integrations in AI, SaaS, or enterprise software contexts.

• Exceptional communicator with strong presentation and facilitation skills; comfortable leading technical discussions and executive updates.

• Analytical mindset with the ability to tie customer KPIs (e.g., booking rates, lead qualification, speed-to-answer) to business outcomes.

• Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments; thrives on owning processes end-to-end.

• Not a pure software engineer—motivated to be customer-facing and accountable for adoption and outcomes rather than building product code.

Responsibilities:

• Serve as the primary technical point of contact and trusted advisor post-sale, ensuring successful implementation, integration, and adoption.

• Lead onboarding and rollout programs, tailoring technical approaches to each customer’s goals, stack, and business model.

• Design and validate integrations (APIs, webhooks, data flows) in partnership with customer Operations, Product, and IT teams; troubleshoot issues and optimize performance.

• Configure and iterate on prompting and workflows to drive call handling quality, conversion rates, and revenue impacts.

• Conduct regular technical and business reviews to align objectives, measure KPIs, and identify new opportunities for value creation.

Experience Requirements:

• 3+ years of experience recruiting for GTM roles in high-growth startup environments, ideally early-stage.

• Proven track record in both sourcing and closing top GTM talent.

• Strong stakeholder management skills and experience influencing hiring decisions.

Other Requirements:

• Ability to manage multiple searches and priorities simultaneously.

• Excellent written and verbal communication skills.

• Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments.

• Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously.

• Eager to work in person at our NYC office full time.

Responsibilities:

• Own the GTM talent pipeline: Drive the full-cycle recruiting process for all commercial roles (Sales, Sales Ops, Customer Success, and more.)

• Drive end-to-end recruitment for foundational roles: sourcing talent beyond the obvious channels, building relationships over months when needed, and orchestrating closes that bring the right people on board at the right time.

• Be the voice of Avoca to the talent market by crafting authentic pitches that cut through generic startup messaging and articulating why our specific mission and moment matter to candidates who've heard it all before.

• Build the candidate journey that top talent tells their friends about, where declined candidates still refer others, interview debriefs are learning moments, and our process itself becomes proof of our culture.

• Deliver a world-class candidate experience that showcases Avoca’s culture.