Community & Support Specialist - EST Time Zone (Consultant)
Benefits:
Fully remote
Work with a small, collaborative team
Opportunity to make a meaningful impact on the platform
Experience Requirements:
Prior experience managing online communities for software or SaaS products
Experience creating and editing help center or knowledge base content
Experience with community management across multiple platforms (Discord, Reddit, etc.)
Experience with CRM tools or email support (Zendesk preferred)
Experience working remotely
Other Requirements:
Strong writing and communication skills
Passion for troubleshooting and problem-solving
Experience with JavaScript
Experience interacting with APIs and user authentication (OAuth 2)
Fluency in written and spoken English
Responsibilities:
Manage and engage with users on Reddit, Discord, and App Store reviews
Efficiently triage support tickets IFTTT users
Assist users in building Applets, including using filter code (JavaScript)
Create, audit and improve help center documentation
Identify and reproduce technical issues
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