RVP, Customer Success
Benefits:
Salary and benefits reflecting impact
Parental Leave
Flexible Work Environment
Home Office Setup support
Professional Development training and learning sessions
Education Requirements:
Bachelorβs or Advanced Degree preferred in Business, IT, Purchasing, or Finance
Experience Requirements:
Relevant experience in Procurement or Procurement transformation
Experience working with large Fortune 500 companies
Knowledge of Purchasing systems (Ariba, Coupa, SAP, etc.)
Experience with Customer Relationship Management (CRM) software
Track record thriving in a high growth startup
Other Requirements:
Business fluent in a second language is a plus
Stickler for details
Obsessive Customer Focus
Responsibilities:
Oversee launch of new clients including strategic positioning and training
Perform data analytics and monitor KPIs to drive usage and revenue
Conduct Business Reviews with Clients and executive sponsors
Identify product enhancements and client expansion opportunities
Create policies and procedures to optimize customer experience
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