Professional Services Manager (Implementation & Integrations)
Benefits:
Competitive salary and stock options
Unlimited PTO + 10 company holidays
401k with 3% company contribution
Medical, dental, and vision insurance
12 weeks fully paid parental leave
Experience Requirements:
Led a Professional Services or Implementation team at a SaaS company
Managed implementation engineers and project managers
Directly led $50k-$200k implementation projects
Worked on integrations where APIs had to be designed and built
Clear communication and decision-making in ambiguous situations
Other Requirements:
Based in Boston area
Open to hybrid schedule (3 days in office)
Responsibilities:
Define how Professional Services operates and create playbooks
Oversee onboarding and implementation projects from kickoff through go live
Manage 3 Project Managers and 4 Implementation Engineers
Act as the escalation point for technical and project decisions
Partner with Sales, Customer Success, Product, and Engineering
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