Executive - Service Desk
Benefits:
Competitive Salary
Yearly Bonus
Exclusive Discount Cards
Premium Family Insurance
Learning & Development
Education Requirements:
Bachelor’s degree in applicable field or equivalent experience
Experience Requirements:
Experience as a Linux Administrator or Technical Support Engineer
Strong understanding of cloud computing platforms
Knowledge of networks, routers, switches, firewalls, and TCP/IP stack
Experience with virtual machines, Kubernetes, or Docker
Other Requirements:
24/7 support on a rotating shift schedule
Proficient in written and spoken English communication
Responsibilities:
Answer customer inquiries via phone and email and resolve technical issues
Record customer interactions in tickets and escalate to level 2 and 3 teams
Use internal support tools to reproduce and route customer issues
Improve customer service experience and facilitate organic growth
Manage incidents, service requests, and changes adhering to SLAs
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