Education Requirements:

• Bachelor’s degree in Business, Marketing, or a related field

Experience Requirements:

• At least 2 years prior experience working as SMB CSM in SaaS vendors

• Experience with negotiating and closing renewals, expansions and upsells

• Demonstrated experience working with smaller clients and providing a light-touch, personalised approach to client interactions, using automation

• Proven ability to manage multiple relationships and prioritise tasks effectively

• Strong communication and interpersonal skills, with the capability to build rapport and convey complex ideas in a simplified manner

Other Requirements:

• Proficiency in using Salesforce

• Advantage with experience using Customer Success platform

• Proficiency in English

• Willing to Travel to customers, when needed – up to 20%

• Hybrid work – expectation to be in the office 3 times a week

Responsibilities:

• Manage a portfolio of smaller clients under the “Silver” support agreement, being the primary point of contact for all renewal, upsell, and retention activities

• Responsible to manage Customer Life Cycle and Accounts growth

• Customer Data Analysis: Analyse customer data, including product usage metrics, customer feedback, and other relevant data points, to identify trends, patterns, and areas for improvement. Utilise this information to develop actionable insights and strategies to enhance customer success and overall satisfaction

• Monitor and follow up on payment/invoicing and support

• Cross-Functional Collaboration: Collaborate closely with various internal teams, including Sales, Customer Success, Product, and Support, to ensure a seamless customer experience. Provide insights and recommendations to cross-functional teams to improve customer satisfaction and retention

Experience Requirements:

• 4+ years of experience in a Customer Success / Account Management role

• Experience with working in SaaS companies with global enterprise customers – a must

• Experience with Maritime domain – a major advantage

• Experience in value based discussions and commercial negotiations with customers

• Experience working with product and R&D management

Other Requirements:

• Willingness to travel to multiple locations worldwide, up to 30% of the time

• Excellent interpersonal and communication skills, from users to high-level executives; quick learner, curious, creative, and open-minded

• Experience working with Customer Success supporting systems such as SalesForce, CS Platforms and training tools

• Familiarity with B2B customers and business processes – is an advantage

• Additional languages other than English – an advantage

• Hybrid work – expectation to be in the office 3 times a week

Responsibilities:

• Manage clients’ accounts directly on both strategic and operational levels: technical, business, support, and product

• Trusted customer advisor and value creation

• Responsible for Account Management and relationship

• Responsible for renewal negotiations and maintaining a low Gross Churn

• Main expert contact Provide the voice of the customer internally Train customers on the different solutions and use cases client at onboarding and ongoing Upsell/expand existing customers installed base Introduce and assimilate new features Work closely with the Delivery, Support, R&D, Product, Marketing and sales teams

Experience Requirements:

• At least 3 years of experience in customer\technical support in SaaS companies

• Experience working with product and R&D teams

• Experience working with Customer supporting systems such as SalesForce, FreshDesk and JIRA

• Ability to prioritize tasks based on urgency and importance

• Ability to multitask, prioritize and manage time effectively

Other Requirements:

• Data analysis – good technical understanding and experience with Data analysis and investigation tools, REST API, GraphQL, SQL, Postgres, Rockset and Mongo

• Understanding/Experiences in scripting languages: Java, Python, JavaScript and TypeScript

• Critical thinker and problem-solving skills, motivation to learn new skills and technologies, good time-management skills

• Availability to work on Friday a few times per month

• Fluent written and spoken English, Hebrew, additional languages an advantage

Responsibilities:

• Investigate complicated customer complaints up to root cause solutions

• Escalate, investigate, and resolve Tier 1\2 level customer queries

• Act as a consultant and offers solutions for customers’ problems

• Track and manage your work record until resolution

• Work with all R&D groups, CSM and product management

Benefits:

• Competitive salary (1.5-2 million NTD/year)

• Culture of lifelong learning with monthly stipend

• Opportunity for creativity

Education Requirements:

• Bachelor's degree in CS or related technical field

Experience Requirements:

• 5+ years of software development experience

• Experience building end-to-end projects

Other Requirements:

• Broad and solid CS foundation knowledge

• Strong ability to convert ideas to running code

• Familiarity with React.js and Next.js

• Familiarity with Test-Driven Development

Responsibilities:

• Develop learner-centered platform

• Maintain quality and responsiveness of application

• Develop UI interface and interaction flow

• Develop internal tools

• Maintain high-quality code base and write clear documentation

Benefits:

• Competitive salary (1.5-2.2 million NTD/year)

• Opportunity to consolidate a quickly growing startup

• Access to state-of-the-art infrastructure and technology

Experience Requirements:

• 5+ years of software development experience

• Experience building end-to-end projects

Other Requirements:

• 5+ years of experience with general backend (Linux, SQL, Python), web frameworks (Django, Flask, FastAPI), or API (REST, GraphQL)

• Strong ability to convert ideas to running code

• Familiarity with Test-Driven Development

• Proficient with Docker

• Familiar with microservice architecture design

Responsibilities:

• Develop learner-centered platform

• Maintain quality and responsiveness of application

• Design and develop internal tools

• Maintain high-quality code base and write clear documentation

• Develop backend infrastructure for grading tools and network training

Benefits:

• Competitive salary (1.5-2 million NTD/year)

• Culture of lifelong learning with monthly stipend

• Opportunity for creativity

Education Requirements:

• Bachelor's degree in Computer Science or related field

Experience Requirements:

• Minimum of 3 years of experience in DevOps or related field

Other Requirements:

• Strong experience with cloud-based infrastructure (AWS preferred)

• Experience with automation and configuration management tools

• Experience with containerization technologies

• Experience with software development workflow management tools

Responsibilities:

• Design, implement, and maintain infrastructure

• Build and maintain automated deployment pipelines

• Ensure system availability, performance, and security

• Collaborate with teams to troubleshoot issues

Benefits:

• Company-provided MacBook Air & iPhone 12 Mini

• Stock Options (tied to milestones)

• Hybrid-remote-work

• Young & dynamic team

• Flat hierarchy

Education Requirements:

• Finished BA-degree or 3+ years of related experience

Experience Requirements:

• Strong organizational skills

• Rigorous work ethic

• Desire to work in a fast-paced environment with a quickly growing team

• Solution-oriented, creative mindset

• Thinking outside the box

Other Requirements:

• Flexible time availability

Responsibilities:

• Support with accounting and grant management

• General administrative tasks

• Support with marketing activities

• Project management support

Benefits:

• Equity

• Comprehensive health insurance

• Meal vouchers

• Sport subscription

• Unlimited access to books and online courses

Education Requirements:

• Bac +5 / Master

Experience Requirements:

• > 3 years

Responsibilities:

• Core Backend Development

• Infrastructure and Orchestration

• Event-Driven Architecture

• Cloud Operations

• Monitoring and Observability

Benefits:

• Plan d’actionnariat salarié

• Tickets restaurant

• Budget sport

• Mutuelle santé prise en charge à 100%

• Séminaires & formations professionnelles

Experience Requirements:

• > 3 years

Responsibilities:

• Core Backend Development

• Infrastructure and Orchestration

• Event-Driven Architecture

• Cloud Operations

• Monitoring and Observability

Education Requirements:

• Bachelor's degree in Computer Science

Experience Requirements:

• Experience in working with different data structures and data engineering

• Experience in analysing customer requirements and providing demos

• Ability to work with APIs and use Python to perform data transformation

• Ability to work effectively in a team

• Knowledge of AI technology and enterprise SaaS applications is a plus

Responsibilities:

• analyzing customer requirements

• building new AI application POCs / pilots for customers

• integrating with customers' data and applications

• leading deployment of Gen AI Applications for very large enterprise customers

Education Requirements:

• Bachelor's degree in Computer Science, Web Development, or a related field

Experience Requirements:

• A minimum of 5 years of professional experience in UI engineering, with a focus on API integration, data visualization, and web app development

Other Requirements:

• Experience working with global teams

Responsibilities:

• Designing, developing, and implementing user interfaces for web applications

• Collaborating with product managers, UX designers, and other stakeholders

• Developing and maintaining API integrations

• Building, testing, and deploying web applications

• Troubleshooting and resolving UI-related issues

Education Requirements:

• Bachelor’s degree in Computer Science or a related field

Experience Requirements:

• 2-8 years of experience in Platform or Infrastructure Engineering or a related technical role

Responsibilities:

• Assisting in designing, implementing, and maintaining scalable, microservices-based architectures

• Building and optimizing cloud-based infrastructure and platform components

• Designing, enhancing, and testing platform components

• Designing and implementing monitoring and observability solutions

• Collaborating with senior engineers to improve system reliability, scalability, and performance

Education Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field

Experience Requirements:

• 8+ years experience as a Test / QA Engineer

Other Requirements:

• Experience working with global teams

Responsibilities:

• Developing test strategies, building test frameworks and test plans

• Building testing frameworks for system and integration testing

• Building testing framework for improving unit test quality and velocity

• Integrating automated tests CI/CD infrastructure

• Developing stress testing framework

Education Requirements:

• Bachelor's degree in Computer Science, Web Development, or a related field

Experience Requirements:

• A minimum of 3 years of professional experience in web development

Other Requirements:

• Experience working with global teams

Responsibilities:

• Designing, developing, testing, and deploying responsive web pages

• Creating interactive website elements and implementing dynamic and engaging animations

• Writing well-designed, testable, and efficient code

• Working with graphic designers to integrate visual content seamlessly into the website

• Ensuring the performance, quality, and responsiveness of interactive elements

Education Requirements:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field

Experience Requirements:

• At least 10 years of relevant work experience, including experience in system design and architecting enterprise platforms

Responsibilities:

• Leading the design and architecture of complex, scalable platforms

• Collaborating across back-end, front-end, and platform teams

• Building and maintaining highly scalable back-end systems

• Developing and integrating APIs

• Ensuring data architecture supports multiple formats and use cases

Education Requirements:

• Bachelor’s degree in Design, Human-Computer Interaction (HCI), or a related field

Experience Requirements:

• 5+ years of experience in UX/UI design

Responsibilities:

• Creating intuitive and visually appealing user interfaces

• Working closely with cross-functional teams

• Developing prototypes

• Simplifying complex processes into elegant and user-friendly interfaces

• Establishing and maintaining detailed user-interface patterns

Education Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field

Experience Requirements:

• 8+ years experience as a Solutions Architect/Solutions Engineer

Responsibilities:

• Collaborating with the sales leadership to understand customer requirements

• Developing an in-depth understanding of Ema’s technology

• Delivering compelling product demonstrations

• Working closely with customers to execute successful PoCs

• Collaborating with customers to design and architect solutions

Benefits:

• 100% coverage of platinum medical, dental, vision, & life insurance plans for employees

• Equity

• Participation in the quarterly performance-based bonus plan

• Relocation stipend if moving from outside of LA.

• Generous PTO and leave policies

Education Requirements:

• Bachelor’s degree in engineering or a relevant STEM field

Experience Requirements:

• 6+ years of manufacturing experience in a high-intensity hardware technology production environment

• 5+ years of experience working in a technical sales support role preferably supporting commercial Aerospace and Defense OEMs and/or federal customers, especially DoD agencies

• Proven track record of project management and execution in a manufacturing setting

Responsibilities:

• Presales Support: Build trust-based relationships with the Account Executives and provide technical leadership in the customer part identification and qualification, cell acquisition and RFP process. Partner with the supply chain professionals and engineers within the customer technical teams we work with.

• Project Management – Own overall responsibility for successful execution of dev plans with customers, ensuring that the right cross functional teams are formed and coordinating to execute the plan. Own deliverables to customer at each milestone

• Post Sales Support: Be responsible for customer success and ensure that our technology is meeting the customer’s specifications and needs. Nurture the account. More than a supplier, we ambition to be a strategic partner that influences design decisions as the product and capabilities mature

Benefits:

• A chance to grow within a leading, fast-moving AI company

• A part of the leadership team

• A competitive compensation package with equity shares

• A diverse and friendly environment

• Social and company events

Education Requirements:

• Bachelor’s degree in Business, Marketing, or a related field is a plus

Experience Requirements:

• 5+ years experience in B2B sales/commercial leadership

• Ambitious with a proven track record in sales, contract negotiations and commercialization through analysis, collaboration and communication

• Persistancy to make things happen within tight deadlines

• Strong leadership skills with experience in building and managing commercial teams in a fast changing environment

• Experience with tools like HubSpot, LinkedIn Sales Navigator, and AI sales tools

Other Requirements:

• Excellent communication, negotiation, and presentation skills with the ability to transform complex business challenges into opportunities and present effectively to all layers of the organization

• Energized by a performance, fast-paced and dynamic environment

• Willingness to travel for client meetings and industry events

• Experience in AI, audio, video or communication products and services is a plus

• Experience within consumer electronics, digital radio communications, music technology, defense or security is a plus

• Experience working in startups or scaleups is a plus

Responsibilities:

• Develop and execute a comprehensive go-to-market strategy to effectively introduce and promote HANCE’s products in various markets

• Providing decisive leadership and guidance to the commercial team, nurturing a culture of excellence, and optimizing revenue-generating opportunities

• Develop strong relationships with key customers and partners with top-tier clients (mid-large global tech companies)

• Lead negotiations for major customer contracts and strategic partnerships

• Set clear commercial targets and objectives, and monitor team performance

Benefits:

• A chance to grow within a leading, fast-moving AI company

• A competitive compensation package with equity shares

• A diverse and friendly environment

• Social and company events

• Startup offices in central Oslo

Education Requirements:

• Master's degree or higher in Electrical Engineering, Computer Science, or a related field

Experience Requirements:

• Hands-on experience with (audio) signal processing

• 2+ years of industry experience in applying machine learning to real-world problems

• Experience using development using software engineering best practices, including code reviews, continuous integration, and tooling for development environments

• MLOps experience. E.g., scaling training in cloud environments, model versioning, and model performance profiling

Other Requirements:

• Excellent problem-solving and communication skills

Responsibilities:

• Develop and optimize machine learning algorithms for real-time audio enhancement

• Research improvements in machine learning models for audio

• Build, administer, and scale ML processing pipelines

• We believe in end-to-end ownership; this role will involve taking ML models from development to production at scale