Uktob.ai Workforce
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About
Uktob.ai offers Raya, an autonomous AI teammate for customer support, handling phone calls, emails, and chat with human-like interactions. Their Workforce platform deploys AI employees for various business functions, aiming for 95% cost reduction and 45x faster ticket resolution. Raya integrates with CRM and ticketing systems, offering multi-lingual support and AI-powered analytics.
Platform
Task
Features
• multi-lingual support
• 24/7 availability
• integration with existing systems
• cost reduction
• increased efficiency
• human-like interactions
• ai-powered analytics dashboard
• handles phone calls, emails, and chat
FAQs
What is Uktob.ai Workforce?
Uktob.ai Workforce is a platform deploying autonomous AI employees for business functions, starting with customer support. Raya, a human-like AI agent, handles complex interactions across phone, email, and chat.
Who is Raya, and how is she different?
Raya is Uktob's flagship AI for customer support, using advanced AI to understand context and emotion, unlike traditional chatbots. She manages conversations from start to finish.
How does Raya integrate with our systems?
Raya integrates with CRM systems, ticketing tools, and communication platforms. She can also process refunds or modify orders via workflow integrations.
What cost savings can we expect?
Customers typically see a 95% reduction in support costs due to eliminated wait times, smaller teams, and faster query resolution. Raya handles unlimited interactions simultaneously.
How does Raya learn about our products?
Training Raya is easy. Provide product documentation, FAQs, policies, and brand guidelines. Raya uses AI to understand and communicate in your brand's voice.
How does Uktob ensure data security?
Data is encrypted in transit and at rest; Uktob complies with major data protection regulations and implements rigorous testing and security guardrails.
What happens when Raya can't handle a query?
Raya uses smart escalation protocols, smoothly transferring queries beyond her capabilities to a human agent with full conversation context.
How quickly can we deploy Raya?
Basic deployment takes minutes; full customization integrated with your systems may take a few days. Uktob's team assists for smooth deployment.
What makes Uktob.ai unique?
Uktob offers an AI teammate, not just a chatbot. Raya takes actions, provides insights, and continuously improves support operations.
Can Raya handle multiple languages?
Yes, Raya understands and responds in all languages and accents, with superior performance in Arabic dialects.
How does the analytics dashboard help?
Uktob's AI-powered analytics dashboard provides a comprehensive view of customer support, categorizes conversations, identifies trends, and suggests knowledge base updates.
Job Opportunities
Member of Technical Staff
Uktob.ai's Raya is an AI customer support agent, offering 24/7 availability across multiple channels and aiming for 95% cheaper and 45x faster support.
Benefits:
Covered lunch + dinner
Equinox membership
Weekly massages
Education Requirements:
Bachelor's Degree
Experience Requirements:
Customer-obsessed
Opinionated but convincible
Has great taste
Wicked fast iterations
High trust, high loyalty
Other Requirements:
Measure twice, cut once
High ownership
Comfortable with moving fast
Super user of Cursor & Chrome Dev Tools
Background in life sciences, UX or product design is a plus
Help manage & grow an on/offshore team
Design and build products from repo creation
Extreme knowledge and expertise in building data-intensive applications
Responsibilities:
Measure twice, cut once
High ownership
Comfortable with moving fast
Super user of Cursor & Chrome Dev Tools
Help manage & grow an on/offshore team
Show more details
Director of Engineering
Uktob.ai's Raya is an AI customer support agent, offering 24/7 availability across multiple channels and aiming for 95% cheaper and 45x faster support.
Benefits:
Medical insurance
Vision insurance
Dental insurance
401(k)
Paid paternity leave
Education Requirements:
Engineering/Facility Management degree preferred
At least 6 years experience in a senior role within facility management
Experience Requirements:
6 years or more of progressive hotel or building management experience
With opening hotels, previous hotel pre-opening experience preferred
Other Requirements:
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Service oriented style with professional presentations skills
Proven leadership skills
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Responsibilities:
Review contracts and negotiate revisions
Requisition supplies and materials
Interpret and explain plans
Plan, organize, and direct activities
Prepare and submit budget estimates
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Director, Marketing and Personal Solutions
Uktob.ai's Raya is an AI customer support agent, offering 24/7 availability across multiple channels and aiming for 95% cheaper and 45x faster support.
Benefits:
401k
medical/vision/dental/life/disability insurance options
PTO accruals
Holidays
Education Requirements:
Bachelor’s degree or equivalent work experience
Experience Requirements:
10+ years of experience in product management
4+ years of experience in customer experience platforms
Other Requirements:
Dedicated to fulfilling ideals of diversity, inclusion, and respect
Able to work a flexible schedule based on department and company needs
Responsibilities:
Drive the vision, strategy, and delivery of MarTech
Evaluate existing capabilities
Drive analytics and campaign performance
Collaborate with technology teams
Possess expert-level knowledge
Show more details
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