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Rezolve.ai

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About

Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience. It offers AI-powered knowledge base, MS Teams & Slack integration, no-code automation, and GenAI ITSM solutions. The platform auto-resolves 25-35% of tickets and augments IT technicians, HR associates, and employees. It features enterprise search, dynamic knowledge base, continuous learning, streamlined communication, real-time issue resolution, simplified workflows, and custom integrations.

Platform
Web
Task
employee support

Features

no-code automation

ai-powered knowledge base

ms teams & slack integration

genai itsm solutions

Job Opportunities

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Rezolve.ai

Solution Consultant

Rezolve.ai is a Generative AI-powered employee service desk for IT and HR support, boosting efficiency and collaboration within Microsoft Teams.

engineeringremotefull-time

Experience Requirements:

  • 3 to 5 years

Other Requirements:

  • Knowledge of Agile Process

  • Knowledge of ITSM/HRMS or any functional domain

  • API Analysis

  • Good Analytical and problem-solving skills

  • Basic Knowledge of Azure

  • Knowledge of SQL queries & relationship

  • Familiarity with Generative AI concepts and prompt engineering

Responsibilities:

  • Product Expertise & Client Consultation

  • Solution Design & Customization

  • Feedback Loop & Product Development

  • Project Management

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Customer Sucess Manager

Rezolve.ai is a Generative AI-powered employee service desk for IT and HR support, boosting efficiency and collaboration within Microsoft Teams.

Experience Requirements:

  • 3 to 5 years

Other Requirements:

  • Knowledge of Agile Process

  • Knowledge of ITSM/HRMS or any functional domain

  • API Analysis

  • Basic Knowledge of Azure

  • Knowledge of workflow tools coggle/ ms visio

  • Knowledge of SQL queries & relationship

Responsibilities:

  • Analyse business requirement and configure them in the product using Bot studio with in given time frame

  • Ensuring a quality output to onshore CSM team by thoroughly reviewing the work done by self. Will have to act as QA for there own requests

  • Providing daily updates over call/team channel to CSM and maintaining correct status of tickets

  • Coordinating with in teams for getting the requirement deleivered

  • Acting as a spoc for the project assigned and owning the complete delivery of it

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Product Analyst

Rezolve.ai is a Generative AI-powered employee service desk for IT and HR support, boosting efficiency and collaboration within Microsoft Teams.

Experience Requirements:

  • 5-10 years

Other Requirements:

  • Experience working on SaaS platforms

  • Prior experience in Conversational Ai/Chatbot space

  • SQL to analyze data patterns is a strong plus

  • Strong knowledge of non-functional concerns and their specific applications

Responsibilities:

  • Research on the required features of the product with similar products and technologies available

  • Analyze the usage data to find usage patterns and improve product usage by removing friction

  • Define best guidelines and practices for product engineering, UX

  • Benchmark against the best alternatives and competing products’ features

  • Ensuring timeliness of product major and minor releases to beta and GA

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