Rezolve.ai
Click to visit website
About
Rezolve.ai is a purpose-built agentic AI platform designed to transform internal enterprise support for IT, HR, and shared services. It functions as an autonomous L1 support layer that handles routine inquiries and complex service requests without manual intervention. By deploying specialized AI agents, the system can reason through support scenarios, execute actions across enterprise applications, and integrate with existing IT Service Management (ITSM) tools. Its primary goal is to reduce enterprise friction and provide instant resolutions where employees already work, particularly within native collaboration tools like Microsoft Teams and Slack. The platform is built on a third-generation agentic architecture that utilizes multiple Large Language Models (LLMs) to ensure high accuracy and minimize the risk of hallucinations. Key modules include Agentic Sidekick 3.0, which manages multi-agent collaborations to solve issues, and VoiceIQ, a natural-language voice agent for phone-based support calls. Additionally, SearchIQ offers contextual enterprise search across siloed data sources like SharePoint, Confluence, and internal knowledge bases. The system is designed for high explainability, ensuring every AI-driven decision is traceable and auditable for IT leadership. Rezolve.ai is specifically engineered for mid-to-large enterprises and Managed Service Providers (MSPs) looking to scale their support operations without increasing headcount. It serves IT managers who want to automate ticket triage and resolution, HR professionals seeking to streamline employee requests, and contact center directors aiming to augment human agents with real-time AI guidance. Because it supports a wide range of regulated industries, it features robust security certifications including SOC 2 Type II, HIPAA, and GDPR compliance, ensuring data privacy across all interactions. What sets Rezolve.ai apart is its "agentic" nature, which moves beyond simple conversational chatbots to autonomous agents that coordinate complex tasks and collaborate with one another. Unlike traditional ITSM tools that remain largely reactive, Rezolve.ai is proactive, offering predictive analytics and intelligent orchestration to detect issues before they escalate. Its deep, native integration with the Microsoft ecosystem and its ability to handle multimodal inputs—including voice, text, and vision—provides a more seamless and human-like experience than standard helpdesk software.
Pros & Cons
Resolves up to 70% of IT and HR tickets autonomously without human intervention.
Deep native integration with Microsoft Teams allows users to open tickets with a single click.
Supports multimodal interaction including voice, text, and vision for flexible support.
Decision traceability ensures all AI actions are explainable and auditable for security compliance.
Certified with SOC 2 Type II, HIPAA, GDPR, and ISO 27001 for enterprise-grade security.
Full implementation may require a structured onboarding process as noted in customer feedback.
Pricing is not transparently listed and requires a direct quote from the sales team.
Primary optimization for MS Teams might limit advanced features for users on alternative platforms.
Advanced agentic features require high-quality internal documentation to reach maximum effectiveness.
Use Cases
IT Support Leads can deploy autonomous agents to handle L1 ticket triage and common password resets directly in Slack or Teams.
HR Managers can use the conversational AI to answer employee questions about benefits and policies using unified enterprise search.
Contact Center Directors can augment human agents with real-time sentiment detection and step-by-step guidance during live customer calls.
Managed Service Providers (MSPs) can utilize the agentic platform to automate service delivery and ticketing across multiple client accounts.
Operations Teams can implement SearchIQ to find technical documentation across siloed systems like SharePoint and Confluence instantly.
Platform
Task
Features
• automated workflow designer
• explainable ai decision tracing
• multi-llm orchestration
• omnichannel support (teams, slack, phone)
• aitsm (ai-first itsm)
• searchiq enterprise search
• rezolve voiceiq
• agentic sidekick 3.0
FAQs
What is Agentic Sidekick 3.0?
It is an autonomous multi-agent system that handles employee support by reasoning through complex IT and HR scenarios. It integrates directly into platforms like MS Teams to resolve up to 70% of tickets automatically.
Can Rezolve.ai integrate with my existing ITSM?
Yes, the platform can either function as a standalone AITSM or integrate seamlessly with popular tools like ServiceNow, Freshservice, and JIRA. It allows for automated ticket creation, status updates, and management within those third-party ecosystems.
Does the platform support voice-based support?
Yes, Rezolve VoiceIQ provides AI-powered voice agents that can handle telephone ticketing and natural conversations. It integrates with existing telephony setups to provide 24/7 support with built-in sentiment analysis.
How does SearchIQ differ from traditional search tools?
Unlike keyword-based search, SearchIQ uses contextual AI and an integrated knowledge graph to deliver precise answers from SharePoint, Confluence, and KBs. It understands intent and summarizes findings for faster comprehension.
Is the AI prone to hallucinations?
Rezolve.ai is designed to be hallucination-free by tethering AI responses to your specific enterprise knowledge and workflows. Every AI decision is traceable and auditable, ensuring reliability in enterprise environments.
Pricing Plans
Enterprise
Unknown Price• Agentic SideKick 3.0
• Rezolve VoiceIQ
• SearchIQ Enterprise Search
• AITSM Native Platform
• MS Teams & Slack Integration
• Multi-LLM Orchestration
• Predictive AI Insights
• SOC 2 Type II Compliance
• HIPAA Compliance
• Automated Workflow Designer
Job Opportunities
Python Engineer - Data Engineering and LLM API Development
Resolve up to 70% of IT and HR tickets instantly with an agentic AI platform that delivers autonomous employee support directly through Microsoft Teams and Slack.
Experience Requirements:
2-5 Years
Other Requirements:
Strong Python programming skills
Experience with data engineering tools such as Pandas, PySpark, Airflow
Hands-on experience with LLMs (e.g., OpenAI, Hugging Face)
Proficiency in designing and deploying APIs using FastAPI or Flask
Knowledge of SQL and relational databases like PostgreSQL
Responsibilities:
Build and maintain scalable data preparation pipelines using Python
Optimize data workflows to handle large datasets efficiently
Develop, test, and refine prompts to optimize LLM outputs
Design and deploy RESTful APIs to host LLM-based solutions
Integrate APIs with monitoring and logging solutions
Show more details
Lead – Partnerships & Alliances
Resolve up to 70% of IT and HR tickets instantly with an agentic AI platform that delivers autonomous employee support directly through Microsoft Teams and Slack.
Benefits:
Opportunity to shape the partner ecosystem from the ground up
Collaborative and innovative work culture with global exposure
Experience Requirements:
6–10 years in Partnerships, Alliances, Channel Management, or Business Development
Experience in B2B SaaS / Enterprise Technology environment
Other Requirements:
Strong understanding of SaaS business models and partner ecosystems
Experience with AI, automation, or ITSM solutions
Exposure to Microsoft Teams or ServiceNow partnership ecosystems
Strategic mindset with a hands-on approach to execution
Exceptional negotiation and relationship management skills
Responsibilities:
Develop and execute a comprehensive partnership and alliance strategy
Identify, evaluate, and onboard new strategic partners
Define joint GTM plans and partnership models (OEM, referral, reseller, etc.)
Drive revenue growth through channel and alliance partnerships
Establish KPIs and metrics to track partner performance
Show more details
Al and Automation QA
Resolve up to 70% of IT and HR tickets instantly with an agentic AI platform that delivers autonomous employee support directly through Microsoft Teams and Slack.
Benefits:
Competitive Salary
Innovation Focus on cutting-edge AI technology
Growth Opportunity in AI testing expertise
Collaborative and supportive work environment
Continuous exposure to latest developments in Generative AI
Experience Requirements:
2-5 years in software testing with hands-on automation experience
Other Requirements:
Proficiency in Selenium Java OR Cypress (JavaScript)
Strong understanding of test automation frameworks
Experience with API testing and web application testing
Basic understanding of AI/ML testing concepts
Proven ability to work effectively in small, agile teams
Responsibilities:
Design and execute test strategies for Large Language Model (LLM) integrations
Test conversational AI capabilities, response accuracy, and intent recognition
Ensure seamless integration between AI components and core ITSM functionalities
Build and maintain automated test suites using Selenium or Cypress
Collaborate with teams to identify and resolve AI-related bugs
Show more details
Ratings & Reviews
No ratings available yet. Be the first to rate this tool!
Alternatives
Deskflow AI
Deskflow AI automates HR and IT support, freeing up your help desk and supporting your team. It integrates with internal knowledge bases, HRIS, and ITSM systems to handle repetitive tasks and improve employee productivity.
View Details
Moveworks
Automate complex workflows and unify siloed business data with an AI-native assistant that executes tasks in over 100 languages across your entire enterprise.
View DetailsFeatured Tools
adly.news
Connect with engaged niche audiences or monetize your subscriber base through an automated marketplace featuring verified metrics and secure Stripe payments.
View Details
Nana Banana Pro
Maintain perfect character consistency across diverse scenes and styles with advanced AI-powered image editing for creators, marketers, and storytellers.
View Details
Kling 4.0
Transform text and images into cinematic 1080p videos with multi-shot storytelling, character consistency, and native lip-synced audio for professional creators.
View Details
AI Seedance
Generate 15-second cinematic 2K videos with physics-based audio and multi-shot narratives from text or images. Ideal for creators and marketing teams.
View Details
Mistrezz.AI
Engage in immersive NSFW roleplay and ASMR voice sessions with adaptive AI companions designed for structured escalation, fantasy scenarios, and personal connection.
View Details
Seedance 3.0
Transform text prompts or static images into professional 1080p cinematic videos. Perfect for creators and marketers seeking high-quality, physics-aware AI motion.
View Details
Seedance 3.0
Transform text descriptions into cinematic 4K videos instantly with ByteDance's advanced AI, offering professional-grade visuals for creators and marketing teams.
View Details
Seedance 2.0
Generate broadcast-quality 4K videos from simple text prompts with precise text rendering, high-fidelity visuals, and batch processing for content creators.
View Details
BeatViz
Create professional, rhythm-synced music videos instantly with AI-powered visual generation, ideal for independent artists, social media creators, and marketers.
View Details
Seedance 2.0
Generate cinematic 1080p videos from text or images using advanced motion synthesis and multi-shot storytelling for marketing, social media, and creators.
View Details
Seedream 5.0
Transform text descriptions into high-resolution 4K visuals and edit photos using advanced AI models designed for digital artists and e-commerce businesses.
View Details
Seedream 5.0
Generate professional 4K AI images and edit visuals using natural language commands with high-speed processing for marketers, artists, and e-commerce brands.
View Details