Markprompt
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About
Markprompt is an AI company focused on enterprise support operations, specializing in developer platforms and fintech. It offers enterprise-grade AI agents that autonomously resolve tickets, unify data and intelligence, and ensure ironclad reliability under strict compliance standards. Features include AI-driven email agents, chatbots, voice agents, routing, agent assist, reporting, knowledge base management, and QA & compliance. It integrates with existing customer platforms and unifies data across the organization, adhering to SOC 2 Type II and GDPR standards, with encryption at rest and in transit.
Platform
Features
• chatbots
• ai-powered voice agents
• reporting
• qa & compliance
• knowledge creation and updating
• agent assist in zendesk, salesforce, or any other crm
• routing agents
• ai-driven email agents
FAQs
What support platforms do you integrate with?
We integrate with any support platforms, such as Salesforce, Zendesk and Slack. Our integrations are seamless and work out of the box.
How are your agents trained on our data?
Our agents are capable of understanding a broad range of data sources—including knowledge base articles, past tickets, customer data, transaction logs, server logs, internal databases, standard operating procedures, regulatory documents, and real-time incident information.
Do I need to commit engineering resources?
No. Markprompt works closely with you to fully understand your needs and requirements. If additional work is necessary, we take on engineering efforts to deliver the optimal solution for you, ensuring your support team achieves full autonomy with minimal effort.
Can I connect with my internal APIs?
Yes. We can work with all kinds of internal systems, including your internal APIs. Our team will take care of the technical heavy lifting, from mapping data to customizing integrations workflows, so you can focus on leveraging your data, rather than worrying about connection details.
Is Markprompt SOC 2 Type II certified?
Yes, Markprompt is SOC 2 Type II certified. Our SOC 2 report is available on demand to Enterprise customers.
How do you handle PII?
Markprompt offers PII removal features that can be used on all knowledge and conversations. For instance, if you are syncing historical tickets containing sensitive customer information, Markprompt can redact all the content before it is stored on our servers.
Job Opportunities
Founding Engineer
Enterprise-grade AI agents for customer support, specializing in developer platforms and fintech. Autonomously resolves tickets, unifies data and intelligence, and ensures reliability under compliance standards.
Experience Requirements:
Strong experience in web technologies, particularly JavaScript/TypeScript.
Strong experience shipping code to production.
Love for building products from 0 to 1.
Desire to be part of a founding team.
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Founding Forward Deployed Engineer
Enterprise-grade AI agents for customer support, specializing in developer platforms and fintech. Autonomously resolves tickets, unifies data and intelligence, and ensures reliability under compliance standards.
Experience Requirements:
Strong engineering background and ability to translate customer feedback into technical solutions.
Experience driving processes from 0 to 1, with a passion for solving complex, cross-functional challenges.
Desire to be part of a founding team.
Deep understanding of modern web technologies, particularly JavaScript/TypeScript.
Responsibilities:
Act as the primary point of contact for customers, guiding them from onboarding through ongoing success.
Working with, improving, and scaling LLMs in production systems.
Build customer integrations and work within our codebase to implement technical solutions based on customer feedback.
Tracking the metrics and delivering on our customers' KPIs.
Develop and refine processes for customer feedback, issue tracking, and product adoption.
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Founding Go-To-Market (GTM) Engineer
Enterprise-grade AI agents for customer support, specializing in developer platforms and fintech. Autonomously resolves tickets, unifies data and intelligence, and ensures reliability under compliance standards.
Experience Requirements:
Strong experience in closing six-figure contracts (min. 2 years)
Experience working with technical audiences
Familiarity with compliance aspects of selling software, such as SOC II and vendor qualifications
Love for building businesses from 0 to 1
Desire to be part of a founding team
Show more details
Ratings & Reviews
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