FoxInsights
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About
FoxInsights provides IoT-based solutions for remote tank monitoring. Their ecosystem delivers insights on client needs, supporting sales and logistics with data-driven solutions. They use AI services to provide business intelligence reports. Their hardware accurately measures tank levels digitally, forming the basis of their solutions. The FoxPortal acts as a central information hub and assistant for sales, marketing and logistics, processing data and providing insights into customer information and consumption. They operate in the mobility, recycling and energy sectors.
Platform
Task
Features
• remote tank monitoring
• digital twin of installed tank base
• connectivity via nb-iot, catm, 2g, wlan
• ai services for decision support and business intelligence reports
• mobile app for end-customer information on tank levels and consumption
• foxportal for information hub and sales/marketing/logistics assistance
• hardware devices for accurate tank level identification
FAQs
What use cases is the FoxHardware suitable for?
We have developed different hardware types: FoxRadar Radar measurement Plastic & Fiberglass Tanks Tanks with poor connectivity Mobile tanks FoxSonic Ultrasonic measurement Standard tanks Tanks with a central opening FoxPressure Measurement with pressure Special tanks such as underground tanks Slanted openings Obstacles in the tank Talk to your FoxHardware consultant to find the best FoxHardware for your tank.
What advantages does FoxInsights offer?
* Displaying the current fill level, consumption, and remaining capacity on the smartphone app * Automatic warning of critical tank level by email and push message * Comfortable reordering of heating oil with just one click via the app * Easy and quick mounting on all common tank shapes & sizes * Easy installation thanks to step-by-step configuration via the app * Usage in locations with poor network coverage due to various connection options (NB-IoT, CatM, 2G, WLAN)* * By using GPS, you can easily track the position of portable tanks* * Insight into the current heating oil prices and the historical price trends * Precise measurement of the tank level by ultrasound, radar, or pressure * Secure data measurement via password-protected and encrypted interfaces * The consumption data can be downloaded in CSV format *hardware-dependent
My FoxHardware is offline. How can I reconnect to a mobile network or WIFI?
FoxHardware might be offline due to low battery. Open your app to check the battery level of your device and replace the battery if necessary. If battery is not the issue, try to reconnect again to the network.
What requirements must my WiFi router meet to connect to the FoxHardware?
Check that your router meets all the requirements for connecting to the FoxHardware: The WIFI network must be secured with a password (open WIFI connections without a password, as often offered in stores or pubs, are not possible). The WIFI must be encrypted using WPA2. (WPA2 is an encryption standard for WLANs. With this type of encryption, the password must have at least eight characters) The WIFI password must not contain a special character eg. “#” Many WIFI devices only support WIFI connections in the 2.4 GHz frequency band. To ensure that the FoxHardware can connect to the router, activate the 2.4 GHz frequency band in the router. The router may be blocking the connection to the FoxHardware due to its security settings. To test this, please access the following web page on your smartphone: http://util.oilfox.io:8883/ If none of these measures are successful, please get in touch with your FoxHardware supplier.
How can I change the connectivity? (e.g., from WIFI to NB-IoT)
Note: The FoxHardware does not have to be mounted on a tank at this step, so you can ignore a corresponding prompt to install on the tank. Log in to the app with the known access data Go to “Add or update FoxHardware” in the menu Follow the steps indicated in the app until the FoxHardware is connected to the system The FoxHardware will now try to set itself up either via WLAN or cellular (NB-IoT). In this step, select “set up via Fox mobile radio (NB-IoT).” The FoxHardware now sends data via mobile radio and no longer via WLAN The installation is complete when the message “Your FoxHardware successfully set up” appears, and you have pressed “Complete setup.”
I got a new router. Will I lose my data when I connect the FoxHardware to the new WIFI?
Log in to the app with the known access data. Go to “Add or update FoxHardware” in the menu to reconnect the FoxHardware to the WLAN. Don’t worry; all settings will, of course, be retained.
I have no wifi and only poor mobile reception close to my tank. Can I still use the FoxHardware?
We have developed the FoxRadar especially for regions with poor network coverage. The device has been equipped with three different connection options: CatM (also known as LTE-M) CatM provides very high network coverage and enables a battery life of the FoxHardware of up to 12 years. NB-IoT NB-IoT comes with a better long distance coverage than the regular known mobile network and provides better performance when building density is a challenge. The battery life of the FoxHardware is then up to 10 years. 2G (GSM) 2G is the standard network used for today’s mobile network. 2G offers advantages in regions where CatM or NB-IoT are not yet fully developed and provides a battery life of the Fox hardware of up to 5 years*. The connections via CatM, NB-IoT, and 2G are more reliable and sensitive than the cell phone’s cellular connection. These connection options allow FoxHardware to communicate reliably with our servers even over long distances.
How long do the batteries of my FoxHardware last?
Within the normal operation (one measurement every 24 hours), the batteries have approximately a service life of up to 12 years, depending on the radio standard used.
How can I exchange the batteries of my FoxHardware?
You can exchange your FoxHardware batteries in 4 easy steps. Click here to see the guide.
My FoxHardware is not working anymore. How can I get a replacement?
Please get in touch with your FoxHardware supplier with the device ID and photos of the mounting position of the device.
My measurement results do not correspond to the actual consumption. What could be the reason for this?
By experience, improper mounting is the usual reason for incorrect measurements. Here is a summary of the most common improper mountings: FoxRadar The distance to the outer wall of the tank of at least 20 cm is not observed. Use on metal tanks – the FoxRadar is only suitable for use on plastic and fiberglass tanks. The FoxRadar’s view of the liquid surface is blocked by struts or pipelines FoxSonic The FoxSonic’s view of the liquid surface is blocked by struts or pipelines If the FoxSonic is mounted on a pipe, this should not be longer than 12 cm. If this distance is exceeded, no valid measurements can be recorded. Obstacles in the tank block the FoxSonic’s view regarding the tank contents The tank has just been overfilled. The overfilling has clogged the sensor and it no longers measures reliably The tank has just been filled. Thus, the minimum distance to the liquid of at least 12 cm is not maintained anymore. FoxPressure The sonde must lie on the bottom of the tank. Dirt deposits on the bottom of the tank are often the reason for falsified measurement results.
What has to be considered for connected tanks?
You can use the FoxHardware for connected tanks with no problem. During configuration, both the (total) volume and the dimension of the individual tanks are required.
How can I change my login details for the app?
If you want to change your password, you can define a new password via the “Forgot password” link. To change your email address, please get in touch with your FoxHardware supplier directly.
Can several people access the same FoxHardware via App?
Only one user at a time can connect to a device via the app. If the same login information is used, several users can also simultaneously access the measurement data on several cell phones.
Job Opportunities
Customer Support Engineer (m/f/d) - IoT Sensorik & Hardware
FoxInsights offers IoT solutions for remote tank monitoring, using AI to optimize business processes and resource efficiency in logistics, supply chain, and fuel management.
Benefits:
Remote & Flexibilität – Hybrid-Modell mit bis zu 2 Tagen Homeoffice pro Woche + 15 zusätzliche Remote-Tage innerhalb der EU
Teamkultur & Events – Regelmäßige Team- und Firmenevents für echten Zusammenhalt
Top-Verpflegung – Barista Bar, gesunde Snacks, täglicher Essenszuschuss (4€) & monatliche Team-Dinner
Top Verkehrsanbindung – S-Bahn, U-Bahn & Bus direkt vor der Tür
Business-Bike – Wir unterstützen dich beim Kauf eines Fahrrads für deinen Arbeitsweg
Education Requirements:
Abgeschlossenes Studium oder Ausbildung im Bereich IT, Elektrotechnik, Mechatronik, Informatik oder vergleichbare Erfahrung
Experience Requirements:
Erste Erfahrung im technischen Support, Kundenservice oder einer vergleichbaren technischen Rolle
Other Requirements:
Fließendes Deutsch & Englisch in Wort und Schrift
Eigeninitiative & lösungsorientierte Arbeitsweise
Technisches Know-how & Begeisterung für IoT, Sensorik & smarte Hardware
Exzellente Kommunikationsfähigkeiten, auch bei komplexen Themen
Responsibilities:
Technischer Support (1st & 2nd Level) für unsere IoT-Sensoren & Hardware
Fehleranalyse, Priorisierung & Problemlösung für Kundenanfragen
Nachhaltige Lösungen entwickeln, indem du wiederkehrende Probleme identifizierst
Zusammenarbeit mit internen Teams zur Lösung komplexer technischer Fälle
Klare Kommunikation technischer Lösungen an Kunden & Stakeholder * Erstellung & Pflege technischer Dokumentationen, FAQs & Leitfäden * Wissensweitergabe & Prozessoptimierung im Support-Team
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