B2B SaaS Customer Support Specialist – US Region
Benefits:
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100% Remote
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Flowace
Boost service team performance by 31% with AI-driven time tracking, automated attendance, and silent monitoring to eliminate manual errors and revenue leaks.
Starting at
₹166/mo
About Flowace
Flowace is an AI-enabled workforce productivity management platform designed to automate time tracking and attendance for service-oriented businesses. It focuses on providing visibility into work patterns for remote, hybrid, and in-office teams. By replacing manual logs with automated timesheets and real-time activity monitoring, the tool helps organizations identify productivity gaps and prevent revenue loss from untracked billable hours. The system is built to scale, offering features that provide clarity on how time is spent across various projects and tools without requiring constant manual input. The tool operates through a hands-free system that includes silent tracking, geofencing for field staff, and smart screenshots with a dedicated privacy mode. It monitors app and website usage to categorize work levels and generates AI-powered alerts for missing hours or suspicious activities. Users can manage complex project structures, compare expected versus actual hours, and utilize custom dashboards to visualize team-wide performance trends. The platform also integrates with popular business apps, allowing for seamless workflow management and accurate billing based on 1-second precision activity logs. Flowace is specifically tailored for industries such as IT services, staffing, accounting, legal firms, and BPO/KPO operations. It serves roles from HR managers needing accurate attendance and PTO tracking to project managers seeking detailed billable hour reports. It is particularly effective for larger organizations looking to scale productivity through data-driven insights rather than micromanagement, as it balances operational oversight with employee privacy settings. The tool's ability to support various work types—remote, hybrid, or in-office—makes it versatile for modern global workforces. What sets Flowace apart is its heavy reliance on AI to generate actionable insights and its specialized feature set. Unlike traditional trackers, it offers unique add-ons like SIM and WhatsApp call tracking for sales teams and mobile event tracking for company-owned devices. Its ability to provide raw activity logs with high precision while maintaining employee privacy through configurable work zones makes it a balanced solution. With reported results like cutting 125 hours of daily unproductive time and boosting collaboration by 35%, it positions itself as a performance-enhancement tool rather than just a monitoring utility.
Flowace pros & cons
Pros
- Increases team productivity by a documented average of 31%.
- Includes geofencing capabilities specifically for managing remote and on-field staff.
- Features a privacy mode for screenshots that only activates in designated work zones.
- Provides 1-second precision in raw activity logs for highly accurate billable tracking.
- Offers broad multi-platform support including desktop apps for Windows, Mac, and Linux.
Cons
- Free trial period is limited to only 7 days.
- Specialized features like WhatsApp and SIM call tracking require separate paid add-ons.
- White labeling and custom data retention are restricted to the Enterprise pricing tier.
- Priority and Elite support packages involve additional monthly costs for organizations.
Flowace use cases
- IT service managers can automate project time tracking and identify workload imbalances across remote developer teams to prevent employee burnout.
- Accounting firms can ensure accurate client billing by capturing every billable minute through automated project-task mapping and timesheets.
- Field operations leads can utilize geofencing and mobile event tracking to monitor the real-time attendance and activities of on-site staff.
- HR professionals can streamline leave management and PTO tracking while eliminating manual attendance errors through the automated AI portal.
- E-commerce businesses can monitor employee activity across various web platforms and apps to identify distractions and improve daily order processing output.
Flowace features
- silent tracking
- smart screenshots
- app & website usage monitoring
- ai-powered custom alerts
- productivity dashboards
- geofencing & geotagging
- automatic attendance
- handsfree time tracking
Flowace pricing
Is Flowace free? No, Flowace doesn't offer a free plan; pricing starts at ₹166 / month.
Basic
₹166 / month
- Screenshots
- Silent Tracking
- Attendance Tracker
- Real-time visibility
- Projects & Tasks
- Offline tracking
- Background Timer
- Idle time out
- Help Center access
Standard
₹333 / month
- App & Website Tracking
- Configurable Productivity Ratings
- Custom Work Categories
- AI-Powered Custom Alerts
- Raw Activity Logs
- Leave Tracking
- Shifts & Schedules
- Custom Approvals
- Integrations
Premium
₹583 / month
- Keyboard & Mouse Activity
- Internet Connectivity Report
- Billing & Invoicing
- Client Login Access
- Single Sign On (SSO)
- Public API
- Assigned Account Rep
- Concierge Setup
Enterprise
Price varies
- White Labelling
- Custom Integrations
- Custom Billing
- Custom Data Retention Policies
- Account Provisioning
- Dedicated Support
- Custom Setup
Flowace FAQs
What is Flowace?
Flowace is an AI-enabled time-tracking software that automates attendance management, activity tracking, and productivity mapping for service teams. It helps organizations gain real-time visibility into work patterns across projects and tools.
Does Flowace offer a free trial?
Yes, Flowace provides a 7-day free trial with no credit card required. This allows users to explore AI-powered insights and all key features before making a financial commitment.
How does Flowace protect employee privacy?
The software includes a work/privacy mode for its screenshot feature, ensuring tracking only starts when employees are in the designated work zone. It also offers silent tracking options designed to be unobtrusive.
What platforms are compatible with Flowace?
Flowace is compatible across multiple systems including Windows, MacOS, Ubuntu Linux, Android, and iOS. It also offers browser extensions for both Google Chrome and Firefox.
Does the tool support location tracking?
Yes, Flowace includes geofencing and geotagging features. These capabilities are specifically designed to help manage remote employees or on-field staff effectively.
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