Doks.ai

Reduce support ticket volume by 40-70% using a custom AI chatbot trained on your own documentation, websites, and help desk articles for instant user assistance.

Paid support automation

About Doks.ai

Doks.ai is an AI-powered chatbot builder designed to streamline customer support and documentation search. It leverages large language models like GPT-3.5 and GPT-4 to provide accurate, context-aware answers based on a company's specific data sources. By syncing with existing websites, XML sitemaps, and uploaded documents, the tool creates a self-service environment that allows users to find information quickly without human intervention. This setup effectively addresses the common problem of repetitive support queries, freeing up human agents to focus on more complex tasks. The platform offers a two-minute setup process where users provide training resources such as URLs or text files. Once trained, the chatbot can be embedded as a floating widget or a custom search trigger. Key functionalities include lead generation forms, markdown support, and the ability to fine-tune prompts to control the bot's personality and language preferences. It also includes features for human handoff, allowing users to book demos or create tickets directly within the chat interface, ensuring that users can always reach a person if the AI cannot solve their problem. Doks.ai is primarily built for customer support teams, product managers, and documentation specialists who need to scale their assistance capabilities. It is particularly effective for SaaS companies with extensive technical documentation or e-commerce brands looking to qualify leads through automated interactions. Because it supports multiple languages and offers white-labeling on higher tiers, it suits both growing startups and established enterprises. The tool is designed to scale with high volumes of user traffic without performance degradation. What sets Doks.ai apart is its focus on lead conversion alongside support. Unlike basic FAQ bots, it integrates customizable lead forms to capture user data during the conversation. Additionally, its 'Retrain AI' feature ensures that the bot remains up-to-date with the latest content changes at no extra cost, providing a sustainable solution for fast-moving documentation environments. It also provides usage tracking to help teams understand what their users are searching for most frequently.

Doks.ai pros & cons

Pros

Reduces manual support ticket volume by up to 70% through autonomous AI resolution.
Fast initial setup and training process typically completed in under two minutes.
Integrated lead forms allow teams to qualify prospects and book demos directly in the chat.
Supports continuous retraining at no extra cost to keep information accurate as docs update.
Offers multilingual support with automatic language detection for global audiences.

Cons

Cannot process video content directly without the user first providing a text transcription.
No permanent free tier is available, only a limited 7-day trial period.
White-labeling capabilities are restricted to the high-cost Enterprise subscription plan.
Does not offer refunds for any subscription payments due to the nature of the service.

Doks.ai use cases

SaaS Support Teams can automate documentation searches to resolve routine technical queries instantly.
Marketing Managers can use custom lead forms to capture visitor data and qualify sales leads.
Product Managers can implement the AI search bar within documentation to improve feature discoverability.
Customer Success Agents can use the human-handoff feature to seamlessly transition from AI to live chat.
Open-source Developers can utilize the discounted pricing to provide automated support for their projects.

Doks.ai features

gpt-4 integration
usage tracking
markdown support
white-labeling
multi-language detection
lead generation templates
custom base prompts
xml sitemap crawling

Doks.ai pricing

Is Doks.ai free? No, Doks.ai doesn't offer a free plan; pricing starts at $15 / month.

Starter

$15 / month

2,000 message credits/mo
2 million characters/project
2 projects
Unlimited sites & documents
Brand Customization
1 Lead Form
GPT-4 access
Remove 'Powered by Doks'

Premium

$40 / month

5,000 message credits/mo
5 million characters/project
5 projects
Unlimited Lead Forms
GPT-4 access
Remove 'Powered by Doks'
Unlimited sites & documents

Ultimate

$80 / month

10,000 message credits/mo
10 million characters/project
10 projects
Unlimited Lead Forms
Remove 'Powered by Doks'
Unlimited sites & documents

Enterprise

$330 / month

40,000 message credits/mo
15 million characters/project
15 projects
White-label option
Unlimited Lead Forms
Remove 'Powered by Doks'

Doks.ai FAQs

How does Doks.ai help reduce support ticket volume?

The chatbot addresses user questions in real time using your existing documentation. Tests indicate it can handle 40-70% of support tickets autonomously, freeing reps for complex issues.

What type of data is required to create a chatbot?

You can train your bot using website URLs, XML-Sitemaps, or by pasting text and uploading documents. The AI processes these sources to provide accurate, context-specific answers.

Does it support multiple languages?

Yes, Doks.ai has multilingual support and automatically detects and responds in the user's language. You can also customize language preferences in the Base Prompt section.

Can I customize the chatbot's appearance?

Paid users can change the background, color scheme, logos, widget icons, and avatars. This ensures the chatbot matches your brand identity for a better user experience.

How long does it take to train the chatbot?

Training is highly efficient and typically takes between 1 to 2 minutes. The duration depends on the volume of data provided, but the AI is designed for fast learning.

Ratings & reviews

No reviews yet. Be the first to share how Doks.ai worked for you.