About Constant
Constant is an automation platform designed for financial institutions to streamline loan servicing and collections through its proprietary Zero Manual Processing™ technology. By transitioning the majority of routine loan management tasks to a digital self-service channel, the platform aims to reduce the operational burden on internal teams. Instead of simply providing information, the tool is built to resolve borrower issues entirely within the digital interface. This includes a wide range of actions from simple due date changes and skip-a-payment requests to more complex procedures such as loan modifications, payoff quotes, and SCRA benefit applications. The system operates through a modular, widget-based architecture, allowing banks and credit unions to embed specific automated features directly into their existing online or mobile banking ecosystems. At the core of the platform is a rules engine managed via a Client Admin Portal, where institutions can configure their specific brand guidelines, lending policies, and decisioning logic. When a borrower initiates a request, the software asks a series of targeted questions, matches the responses against the institution's pre-set rules, and delivers an immediate resolution. For more nuanced cases, the Constant Work Queue™ allows for conditional approvals and manual oversight of specific stipulations. This solution is primarily developed for leadership roles within financial institutions, including Heads of Consumer Lending, Heads of Operations, and Chief Digital Officers. It addresses common industry challenges such as workforce volatility, rising operating costs, and the protection gap in loan safeguards. By automating high-volume, low-value interactions, frontline representatives are freed to focus on high-touch member interactions and revenue-generating activities. This approach also caters to modern consumer preferences for immediate, 24/7 digital resolution of financial tasks without the need for phone calls or branch visits. What distinguishes Constant from traditional servicing software is its focus on complete resolution rather than just facilitating communication. While many digital journeys end with a redirect to a live agent, Constant's platform is designed to handle the entire lifecycle of a request, including the decision-making process. Additionally, the Live Agent™ feature provides a bridge for members who still prefer human contact; it allows staff to access the same automated tools used in the self-service channel to ensure consistency and speed across all service touchpoints.
Constant FAQs
What specific loan tasks can be automated?
The platform handles various tasks including Skip-a-Pay, payoff quotes, due date changes, fee waivers, loan modifications, and SCRA benefits. It is designed to resolve these issues without manual staff intervention.
Can Constant be integrated into existing banking apps?
Yes, it uses a widget-based approach designed to be embedded directly into current member or online banking experiences. This modular design allows institutions to deploy one or all features as needed.
How does the platform handle complex decisions?
The Client Admin Portal allows institutions to set their own rules and policies. The AI then matches borrower answers to these pre-set configurations to render decisions and resolve issues in minutes.
Is there a way for live agents to assist?
The Live Agent™ feature allows branch or call center reps to step into the member's journey. They can leverage the same Zero Manual Processing™ tools to ensure a consistent experience across all channels.
What happens if a request requires human review?
The Constant Work Queue™ manages cases that require conditional approval or manual oversight. This allows staff to manage specific stipulations or reviews that fall outside of fully automated rules.
