Constant
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About
Constant helps financial institutions unleash the power of self-service for loan servicing and collections efforts. By moving contact volume to the self-service channel, FIs can grow profit margins by driving down OpEx costs. Our vision is to shape the future of loan servicing by empowering people to self-serve when managing their debts, creating happy, financially healthy members. This also allows FIs to grow loan volume without adding costs and frees up employees for more meaningful work. Constant provides Zero Manual Processing Solutions that fully automate most loan servicing and collections tasks, enabling members to resolve issues without live assistance. It aims to reduce the 87% of self-service journeys that currently end with live agent contact, leading to significant cost reductions, improved member satisfaction, and empowered frontline representatives. The platform is built to evolve, offering widget-based features for easy embedding and a client admin portal for managing brand, programs, policies, and rules.
Platform
Features
• embedded cross-sell
• widget-based deployment
• live agent integration
• customizable client admin portal
• self-service portals
• automated collections tasks
• automated loan servicing
• zero manual processing solutions
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