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Fundamento

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About

Fundamento is an AI-native engine designed to redefine the future of contact centers. It aims to save up to 60% of enterprise contact center costs by reducing AHT, lowering ramp time, and improving CSAT. The platform offers features like Agent Handoff and Virtual Agent. Fundamento's AI-powered virtual agent handles unstructured, complex data and understands customer intent. It works with foundational LLMs trained on company, organizational, and industry-specific data. The platform offers flexibility across on-cloud, on-premise, and hybrid deployments to meet security standards, speed, and cost needs. It provides enterprise-grade security and data transparency.

Platform

Keywords

ai solutions virtual agents enterprise ai contact center customer support automation

Task

customer support

Features

• enterprise-grade security

• multilingual

• virtual agent

• agent handoff

• specialized data sets

• live listening

• hyper industry focusdata transparency

• secure on-premise deployment

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