Experience Requirements:

• Significant leadership experience in Customer Support or CX

• Track record of managing managers in high-growth tech

• Experience evolving support models

• Experience with modern support platforms (Zendesk, Salesforce)

Other Requirements:

• Multilingual communication in Japanese and English

• Stakeholder mastery

• Strategic thinking with hands-on problem-solving

• Adaptability and proactive nature

• Customer-first, outcome-driven mindset

Responsibilities:

• Drive the regional vision for Japan and APAC

• Own regional performance outcomes

• Lead, coach, and develop team leaders

• Evolve the Customer Support craft

• Refine operational engine and workflows

Benefits:

• 20 days of annual leave

• Hybrid work

• flexible hours

• Regular in-person team events

• Monthly hacking sessions

Experience Requirements:

• 3+ years of Customer Support experience (SAAS) in a technical support capacity

• Experienced in working with international teams

• Experience with customer subscription systems, APIs, SSO, JIRA

Other Requirements:

• Fluent in English

• Experienced in tools such as Postman

• Ability to work 8-hour shifts between 6 am and 5 pm

• Willingness to participate in an on-call rota

• Empathetic and collaborative

Responsibilities:

• Provide responses via support system to Premium Customers

• Maintain high service standards and troubleshoot issues

• Identify product bugs and feature requests

• Tackle complex customer requests including technical issues

• Collaborate with the Customer Success and Sales teams

Benefits:

• 20 days of annual leave

• Virtual Shares

• Hybrid work

• flexible hours

• Hack Fridays

Experience Requirements:

• 3+ years of work experience

• 1 year in client-facing software implementation

• Proven experience project managing customer implementations

Other Requirements:

• Fluency in Japanese

• Working proficiency in English

• Strong written and verbal presentation skills

• Familiarity with technical concepts related to SaaS products

• Ability to navigate ambiguous situations

Responsibilities:

• Own the onboarding and implementation process

• Serve as the customer’s project manager

• Teach and empower new customers

• Troubleshoot challenges that customers experience

• Interface with internal DeepL teams

Benefits:

• 20 days of annual leave

• Virtual Shares

• Hybrid work

• flexible hours

• Hack Fridays

Experience Requirements:

• 3+ years of work experience

• 1 year in client-facing software implementation

• Proven experience project managing customer implementations

Other Requirements:

• Fluency in Japanese

• Working proficiency in English

• Strong written and verbal presentation skills

• Familiarity with technical concepts related to SaaS products

• Ability to navigate ambiguous situations

Responsibilities:

• Own the onboarding and implementation process

• Serve as the customer’s project manager

• Teach and empower new customers

• Troubleshoot challenges that customers experience

• Interface with internal DeepL teams

Benefits:

• 20 days of annual leave

• Virtual Shares

• Hybrid work

• flexible hours

• Hack Fridays

Experience Requirements:

• 1+ years of customer success experience

• 1+ years of sales/account management experience

• Experience in the Software/SaaS industry is preferred

• Relevant experience managing client relationships

Other Requirements:

• Fluency in Japanese and English

• Strong overall commercial acumen

• Exceptional organizational skills

• Curious mindset

• Ability to thrive in a startup environment

Responsibilities:

• Build Long-Term Relationships

• Position as a Strategic Partner

• Lead client onboarding

• Drive Product Adoption

• Collaborate with Account Executives

Experience Requirements:

• 7+ years of total experience in equivalent or relevant fields

• 3+ years of experience in a GTM organization working with external professional services partners

• Built partner tactics, programs, and / or strategies from scratch

• Native-level Japanese and full English fluency

Other Requirements:

• Worked at a service organization or channel partner in a direct GTM role

• Experience using a sales methodology, ideally Command of the Message or MEDDICC

Responsibilities:

• Identify, evaluate, and onboard new prospects for our official distribution partner program

• Manage existing service partners to drive revenue for Figma while serving Japanese customers

• Partner with Figma’s GTM teams to source, scope, and progress partner-influenced sales opportunities

• Manage stakeholder relationships with both official and unofficial distribution partners

• Foster long-term relationships with partners by creating mutual success plans

Benefits:

• All tools and opportunities provided

• High-trust community

• Working alongside ambitious executors

• 36 flexible vacation/sick days per year

• Flexible working hours

Experience Requirements:

• Experience as a product leader in consumer software is required

• Experience implementing successful activation and retention strategies is required

• Experience managing budgets and timelines in a fast-paced development environment is required

Other Requirements:

• Passion for language learning is required

• Proficiency in design tools to create product concepts and wireframes (e.g., Figma) is required

• Having studied a difficult language relative to your native language to high proficiency is a huge plus

Responsibilities:

• Be the product owner for the full product lifecycle

• Be the glue between creative and engineering team, market, and marketing team

• Design frictionless onboarding flows that convert free users to paid subscribers

• Develop an intimate awareness of different needs between beginner users and power users

• Foster an innovative culture within the product team and provide mentoring

Benefits:

• Unique opportunity to experience early stage startup growth

• All tools and opportunities provided

• High-trust community

• 36 flexible vacation/sick days per year

• Flexible working hours

Experience Requirements:

• Strong portfolio showcasing your past onboarding work and impact is required

• Experience in cross-functional collaboration is required

• Experience with A/B testing and user research is required

Other Requirements:

• Proficiency in analytics tools (e.g., Posthog) for tracking onboarding metrics is required

• Proficiency in design tools (e.g. Figma) is required

Responsibilities:

• Own the onboarding flow from website visit until payment

• Design immersive software onboarding flows for web, email, and software

• Direct creative and engineering resources for plan execution

• Balance business needs and UX needs

• Measure impact through data-driven analytics and user feedback

Benefits:

• Remote work support (Tokyo-based)

• 36 flexible vacation/sick days per year

• Flexible working hours

Experience Requirements:

• 2+ years of experience managing social media for a brand or content creator

• Experience with content creation and editing tools (e.g., Canva, CapCut)

Other Requirements:

• Solid understanding of platform-specific best practices and trends

• Strong written and verbal communication skills

• A sharp creative eye and attention to detail

Responsibilities:

• Co-develop and execute social media strategies for growth

• Collaborate on content ideation, creation, and scheduling

• Participate in short-form video content production

• Maintain consistent posting schedule across major platforms

• Engage with community via DMs, comments, and mentions

Benefits:

• Remote work support (Tokyo-based)

• 36 flexible vacation/sick days per year

• Flexible working hours

Experience Requirements:

• 2+ years experience in influencer marketing, talent management, or creator partnerships

• Demonstrated success in recruiting and managing influencer relationships

Other Requirements:

• Strong knowledge of TikTok, Instagram, and YouTube influencer ecosystems

• Excellent communication and negotiation skills

• Passion for language learning and digital communities

Responsibilities:

• Develop and own influencer and creator marketing strategy

• Identify, outreach to, and recruit influencers aligning with mission

• Manage relationships from onboarding to campaign execution

• Coordinate product gifting, affiliate opportunities, and paid campaigns

• Track and analyze performance metrics (reach, engagement, ROI)

Benefits:

• All tools and opportunities provided

• High-trust community

• Working alongside ambitious executors

• 36 flexible vacation/sick days per year

• Flexible working hours

Experience Requirements:

• Proven track record of writing hyper-engaging content

• Battle-hardened language learner

Other Requirements:

• Native-level English

• Expert understanding of company and product

• Ability to work with recruiters to add talent to content team

Responsibilities:

• Write, maintain, and direct all written content on website, social, and email

• Create focused, engaging, and ultra-high-converting landing pages

• Lead creation of product tutorial videos, guides, and FAQs

• Track user confusion via intuition, interviews, and data

• Liaise with creative team for high-quality visual stimulation

Benefits:

• $80K – $120K compensation

• Offers Equity

• Early stage startup growth opportunity

• 36 flexible vacation/sick days per year

• Flexible working hours

Experience Requirements:

• Strong experience and theoretical understanding of scalable system designs and data structures

• Experience implementing cloud-based services

• Role-model individual contributor able to develop features quickly

Other Requirements:

• Proficiency in English and strong communication skills

• Ability to work independently and prioritize tasks

• Positive, solution-oriented attitude

• Learned 1+ non-native spoken language to high level is a plus

• Experience with GCP, Docker, and/or Firebase is a plus

Responsibilities:

• Develop client- and server-side backends in Kotlin or TypeScript

• Design feature and system architectures for scalability

• Integrate with 3rd-party systems like LLMs or payment providers

• Mentor backend team members

• Develop proof of concepts and implement features end-to-end

Benefits:

• All tools and opportunities provided

• High-trust community

• Working alongside ambitious executors

• 36 flexible vacation/sick days per year

• Flexible working hours

Experience Requirements:

• Experience A/B testing to validate assumptions and iterate is required

• Proven track record of designing high converting and engaging websites is required

Other Requirements:

• Understanding the ingredients of effective branding is required

• Understanding the ingredients of impactful copywriting is required

• Being able to scout top talent is a big plus

Responsibilities:

• Design website with growth-focused conversion mindset

• Creatively showcase product features in easy-to-understand ways

• Improve on brand design as product and brand are interconnected

• Balance visual impact with information-rich functional pages

• Design with performance, page load speed, and SEO in mind

Benefits:

• All tools and opportunities provided

• High-trust community

• Working alongside ambitious executors

• 36 flexible vacation/sick days per year

• Flexible working hours

Experience Requirements:

• Track record of designing high-engagement and lightweight software is required

Other Requirements:

• Understanding the ingredients of impactful copywriting is required

• Understanding the ingredients of effective branding is a big plus

• Hardcore language learning experience is a big plus

• Ability to scout top talent is a big plus

Responsibilities:

• Design language learning software with growth-focused mindset

• Create UI that feels lightweight and fast

• Monitor community voices to design based on real-world needs

• Build deep understanding of power vs. beginner user needs

• Collaborate and lead internal and external design resources

Benefits:

• Social insurance coverage

• Annual paid leave (15 days)

• Full transportation allowance

• Referral bonus (300,000 JPY)

• Stock option system

Experience Requirements:

• Advanced visualization skills using BI tools (Tableau, Power BI, etc.)

• SQL skills for data extraction and processing

• Ability to find business issues from web and customer data

• Practical knowledge of KPI design and data quality management

Other Requirements:

• Commitment to final results and customer contribution

• Active involvement in team and organizational growth

Responsibilities:

• Collect, organize, and visualize project data

• Support identification of business challenges and improvements

• Provide reporting and insights from a business-side perspective

• Support data-driven growth strategies for B2C companies

Benefits:

• Social insurance coverage

• Annual paid leave (15 days)

• Full transportation allowance

• Referral bonus (300,000 JPY)

• Stock option system

Experience Requirements:

• Experience building prediction models (demand, churn) using large data

• Advanced analysis and implementation skills in Python/R and SQL

• Logical thinking to link analysis results to business impact

Other Requirements:

• Venture spirit to lead projects in a fast-paced environment

• Active participation in organizational growth and recruitment

Responsibilities:

• Utilize statistical analysis and ML to support client growth

• Construct prediction and optimization models for B2C clients

• Derive new insights from data for consulting projects

• Lead data-driven initiatives to resolve client resource shortages

Benefits:

• Social insurance (Health, Pension, Employment, Compensation)

• Jibutsuku (Learning support allowance)

• Telework allowance

• GLTD insurance

• Stock benefit trust system

Experience Requirements:

• 3+ years of sales experience in the IT industry (preferred)

• Experience with interpersonal communication (listening/questioning skills)

• Basic proficiency in SFA, email, and Office tools

Other Requirements:

• Self-starter with proactive action

• Positive mindset for continuous improvement

• Ability to involve others to achieve results

• Commitment to results without making excuses

Responsibilities:

• Respond to inbound leads from customers

• Conduct hearings to identify challenges and create projects

• Propose AI SaaS solutions based on customer needs

• Acquire new contracts and achieve sales targets

• Maintain high-speed business execution in a SaaS environment

Benefits:

• Social insurance complete

• Jibutsuku (Learning support)

• Telework allowance

• GLTD insurance

• LIFT! welfare package

Experience Requirements:

• Experience in B2B customer negotiation and proposal

• Understanding of 'The Model' type sales/CS processes (funnels, stages)

• Experience in project promotion or team management (preferred)

Other Requirements:

• Customer-centric mindset

• Persistence to see things through

• Willingness to learn new technologies and processes

• Proficiency in Salesforce, Tableau, Figma, or Databricks (preferred)

Responsibilities:

• Provide high-touch support for onboarding and adoption of AI-OCR services

• Analyze customer usage data to create utilization strategies

• Conduct regular reviews to visualize results and propose new phases

• Promote upsell/cross-sell and account growth

• Collaborate with product teams for feature improvement based on feedback

Benefits:

• Part of a fast-growing, mission-driven team

• Competitive compensation and benefits

• Opportunity to work with global customers and AI technology

• Remote-first work environment with flexibility

Experience Requirements:

• Experience in cybersecurity, SOC operations, SIEM/EDR/XDR

• Experience with modern security tooling

Other Requirements:

• Strong communication and relationship-building skills

• Ability to work hands-on with APIs and integrations

• Curiosity and passion for next-generation AI in security

Responsibilities:

• Lead technical onboarding and customer success activities

• Partner closely with sales, engineering, and product teams

• Guide customers through SOC transformation using AI platform

• Drive POV success with measurable outcomes

• Act as a trusted advisor to CISOs and SOC managers

Experience Requirements:

• Understanding of the Japanese model evaluation landscape

• Familiarity with Japanese pre-training data sources

• Experience with Huggingface inference, vLLM, and cloud APIs

Other Requirements:

• Native Japanese speaker

• Motivation to adapt models to new cultures and workflows

• Ability to catch and fix LLM edge cases

Responsibilities:

• Identify and curate high-quality Japanese text and audio datasets

• Design methods to synthetically generate Japanese training data

• Train and fine-tune models for Japanese enterprise use cases

• Adapt existing LFMs for Japanese culture

• Implement evaluation frameworks for Japanese datasets