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Senior Service Support Engineer
Optimize industrial performance and supply chain agility through an integrated ecosystem of AI-powered software, automated hardware, and expert consulting.
Benefits:
Diversity and inclusion culture
International technology group environment
Technological change involvement
Education Requirements:
Bachelor's degree in Information Technology, Computer Science, or related field
Experience Requirements:
Minimum of 5 years of experience in IT service management
Other Requirements:
Strong knowledge of ITIL or service management frameworks
Experience with ServiceNow
Leadership experience
Fluent in English
Responsibilities:
Oversee IT service desk KPIs and day-to-day operations
Manage incident and problem management processes
Lead Major Incident Calls
Coordinate and manage changes to the IT environment
Monitor and report on Service Level Agreements (SLAs)
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