Experience Requirements:

• Experience with concepts including Field of View (FoV), Frame Rate, Bandwidth, detection, and recognition ranges

• Hands-on experience in design, installation, and deployment, with knowledge of various VMS brands and platforms

• Hands-on experience in design, installation, and deployment

• Basic knowledge required

• Fundamental understanding

Other Requirements:

• Proficiency with Linux-based systems, including troubleshooting and scripting

• Familiarity with Docker, Kubernetes, or cloud-based deployments is a plus

• Intermediate proficiency with Microsoft Office or Google Workspace

• Full professional proficiency required

• Availability for occasional international travel

Responsibilities:

• Serve as a technical resource for the icetana sales team

• Conduct live and recorded demonstrations, and POC deployments

• Assist customers and system integrators with solution design and hardware sizing

• Support System Integrators in responding to tenders, RFPs, and other requirements from end users and customers

• Engage with end users, customers, and system integrators to develop projects and address technical requirements

Experience Requirements:

• 3+ years in a technical role (e.g., solutions engineering, technical support, or implementation) with an interest in transitioning to sales or account management

• OR 5+ years in account management, customer success, or a related role, preferably in SaaS, or security

• Familiarity with AI, video analytics, or security solutions is highly desirable

• Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical audiences

• Experience working with channel partners and partner ecosystems is a plus

Other Requirements:

• Someone with strong technical background looking to transition into sales

• Someone who will deal with customers authentically, and transparently, focussing on how we can meet their needs rather than pushing the hard sell

• Organizational skills to manage multiple accounts and priorities effectively

• Experience with CRM platforms (we use Zoho) is beneficial

Responsibilities:

• Serve as the primary point of contact for all customers (outside of the Middle East & USA)

• Understand customer objectives, challenges, and technical requirements to ensure optimal use of icetana’s solutions

• Conduct regular check-ins and business reviews to drive engagement and retention

• Build strong relationships with channel and technology partners to support business growth

• Act as a trusted advisor, assisting customers with troubleshooting and optimization of their icetana deployment

Experience Requirements:

• Experience with concepts including Field of View (FoV), Frame Rate, Bandwidth, detection, and recognition ranges

• Hands-on experience in design, installation, and deployment, with knowledge of various VMS brands and platforms

• Hands-on experience in design, installation, and deployment

• Basic knowledge required

• Strong understanding of server setup, configuration, and maintenance

Other Requirements:

• Proficiency with Linux-based systems, including troubleshooting and scripting

• Familiarity with Docker, Kubernetes, or cloud-based deployments is a plus

• Intermediate proficiency with Microsoft Office or Google Workspace

• Full professional proficiency required

• Availability for occasional international travel

Responsibilities:

• Deploy, configure, and maintain icetana’s video analytics solutions across diverse client environments

• Troubleshoot and resolve technical issues promptly, ensuring high availability and optimal performance of deployed systems

• Collaborate with System Integrators and clients during installation, configuration, and maintenance phases

• Provide training to end-users, customers, and system integrators on solution operation and maintenance

• Localise technical documentation as needed to meet client-specific requirements and regional standards