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Presales Engineer - Perth Australia
Icetana AI is a self-learning AI for real-time event detection, connecting with existing security cameras to identify unusual events across large surveillance networks.
Experience Requirements:
Video Surveillance Systems: Experience with concepts including Field of View (FoV), Frame Rate, Bandwidth, detection, and recognition ranges.
Video Management Systems (VMS): Hands-on experience in design, installation, and deployment, with knowledge of various VMS brands and platforms.
Video Analytics Systems: Hands-on experience in design, installation, and deployment.
Networking: Basic knowledge required, with preference for candidates with CCNA certification or equivalent experience.
Server Deployment and Configuration: Fundamental understanding.
Other Requirements:
Linux Operating Systems: Proficiency with Linux-based systems, including troubleshooting and scripting.
Cloud and Virtualisation Technologies: Familiarity with Docker, Kubernetes, or cloud-based deployments is a plus.
Office Tools: Intermediate proficiency with Microsoft Office or Google Workspace.
English: Full professional proficiency required.
Availability for occasional international travel
Responsibilities:
Serve as a technical resource for the icetana sales team.
Conduct live and recorded demonstrations, and POC deployments.
Assist customers and system integrators with solution design and hardware sizing.
Support System Integrators in responding to tenders, RFPs, and other requirements from end users and customers.
Engage with end users, customers, and system integrators to develop projects and address technical requirements.
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Sales Manager / BDM
Icetana AI is a self-learning AI for real-time event detection, connecting with existing security cameras to identify unusual events across large surveillance networks.
Experience Requirements:
3+ years in a technical role (e.g., solutions engineering, technical support, or implementation) with an interest in transitioning to sales or account management.
5+ years in account management, customer success, or a related role, preferably in SaaS, or security.
Familiarity with AI, video analytics, or security solutions is highly desirable.
Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical audiences.
Other Requirements:
Someone with strong technical background looking to transition into sales
Someone who will deal with customers authentically, and transparently, focussing on how we can meet their needs rather than pushing the hard sell.
Experience working with channel partners and partner ecosystems is a plus.
Organizational skills to manage multiple accounts and priorities effectively.
Experience with CRM platforms (we use Zoho) is beneficial.
Responsibilities:
Serve as the primary point of contact for all customers (outside of the Middle East & USA).
Understand customer objectives, challenges, and technical requirements to ensure optimal use of icetana’s solutions.
Act as a trusted advisor, assisting customers with troubleshooting and optimization of their icetana deployment.
Own and manage the renewal process, ensuring high customer satisfaction and retention.
Maintain an understanding of regional security trends, competitor offerings, and customer needs.
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Implementation and Support Engineer
Icetana AI is a self-learning AI for real-time event detection, connecting with existing security cameras to identify unusual events across large surveillance networks.
Experience Requirements:
Video Surveillance Systems: Experience with concepts including Field of View (FoV), Frame Rate, Bandwidth, detection, and recognition ranges.
Video Management Systems (VMS): Hands-on experience in design, installation, and deployment, with knowledge of various VMS brands and platforms.
Video Analytics Systems: Hands-on experience in design, installation, and deployment.
Networking: Basic knowledge required, with preference for candidates with CCNA certification or equivalent experience.
Server Deployment and Configuration: Strong understanding of server setup, configuration, and maintenance.
Other Requirements:
Linux Operating Systems: Proficiency with Linux-based systems, including troubleshooting and scripting.
Cloud and Virtualisation Technologies: Familiarity with Docker, Kubernetes, or cloud-based deployments is a plus.
Office Tools: Intermediate proficiency with Microsoft Office or Google Workspace.
English: Full professional proficiency required.
Availability for occasional international travel
Responsibilities:
Deploy, configure, and maintain icetana’s video analytics solutions across diverse client environments.
Troubleshoot and resolve technical issues promptly, ensuring high availability and optimal performance of deployed systems.
Collaborate with System Integrators and clients during installation, configuration, and maintenance phases.
Provide training to end-users, customers, and system integrators on solution operation and maintenance.
Localise technical documentation as needed to meet client-specific requirements and regional standards.
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