AI Jobs

Experience Requirements:

• 4–8 years in a CX, Solution Engineer, or Customer Success Engineer role

• Hands-on experience with contact center platforms and voice/messaging solutions

Other Requirements:

• Knowledge of chatbot/voicebot platforms and AI-driven CX tools

• Strong understanding of network architecture and telecom concepts

Responsibilities:

• Own the end-to-end technical relationship for assigned accounts

• Drive solution adoption and ongoing customer success

• Design end-to-end solutions and guide customers on architecture and integrations

• Lead solution architecture and deployment for network and telephony setup

• Identify opportunities for increased adoption, upsell, and cross-sell

Education Requirements:

• Bachelor’s degree in Engineering (CSE, ECE, IT)

• MBA is a plus

Experience Requirements:

• 4-8 years of experience in Presales / Solution Consulting / Solution Engineering in SaaS, CPaaS, CCaaS

Other Requirements:

• Proven ability to lead complex solution conversations

• Knowledge of Contact centre, voice/messaging platforms, and AI-enabled CX tools

• Knowledge of API integrations and cloud architecture (AWS/GCP/Azure)

Responsibilities:

• Lead technical discovery sessions to identify customer goals and use cases

• Own the solution architecture covering integrations, scalability, and compliance

• Deliver tailored demos and proofs of concept

• Create compelling proposals and SoWs for enterprise deals

• Act as a bridge between Sales and internal teams

Other Requirements:

• Solid understanding of APIs, JSON, webhooks, and HTTP methods

• Basic knowledge of networking concepts (DNS, latency, firewalls, ports)

• Exposure to debugging tools like Postman, cURL, Kibana

• Understanding of VSIP (Voice SIP) protocols and SIP call flows

Responsibilities:

• Serve as the primary contact for Level 1 inquiries via email, phone, and tickets

• Diagnose issues related to call flows, APIs, and dashboard functionalities

• Perform preliminary investigations like log checks and configuration reviews

• Analyse API requests/responses and webhook logs

• Escalate complex problems to L2/L3 teams with complete technical context

Experience Requirements:

• Previous Enterprise Sales/ Technical Account Management or Customer Success/ Consulting experience

Other Requirements:

• Understanding and Implementation of API's is mandatory

• Understanding of the cloud telephony or telco industry is preferable

Responsibilities:

• Manage expectations and provide guidance using APIs and integration

• See-through to the launch of new solutions/ projects

• Conduct QBR meetings with clients

• Strive to achieve/ over-achieve revenue targets through upselling and cross-sell

• Negotiate terms, pricing, and review contracts

Experience Requirements:

• 5+ years of experience

• 5+ years in backend development support, production support, or DevOps/SRE roles

Other Requirements:

• Expert in Python, Django, SQL, and Linux troubleshooting

• Experience with cloud architecture (AWS), Docker, and Kubernetes

• Strong scripting/automation mindset (Bash/Python)

• Understanding of CI/CD, observability, and release workflows

Responsibilities:

• Own the resolution of mission-critical production issues

• Lead RCA reviews and drive systemic improvements in architecture and processes

• Identify performance bottlenecks and propose architectural changes

• Write clean and maintainable code primarily using Python and Django

• Lead and mentor L1/L2 engineers on troubleshooting best practices

Experience Requirements:

• 2-6 years of experience in Software/Technical Account Management or Customer Success

• Experience in a SaaS environment

• Experience in negotiating terms, pricing, and reviewing contracts

Other Requirements:

• Strong technical knowledge, particularly in APIs and integrations

• Proficiency in maintaining accurate and timely information within CRM databases

• Excellent listening and sales skills

Responsibilities:

• Possess a solid technical background with a focus on APIs and integrations

• Strive to achieve or overachieve monthly and quarterly revenue targets

• Collaborate with Sales teams on sales strategies, renewals, and upsell opportunities

• Serve as the primary point of contact for clients and managing relationships

• Conduct regular check-ins and facilitate Quarterly Business Review (QBR) meetings

Other Requirements:

• Visionaries and Builders

• Hard Workers

• Data-Driven Innovators

• System-Level Thinkers

• Relentless Problem Solvers

Responsibilities:

• Solve complex problems at scale

• Create infrastructure for an entirely new economy

• Assign real-time value to information

• Turn massive data sets into actionable insights

• Reshape how the world works

Other Requirements:

• Visionaries and Builders

• Hard Workers

• Data-Driven Innovators

• System-Level Thinkers

• Relentless Problem Solvers

Responsibilities:

• Solve complex problems at scale

• Create infrastructure for an entirely new economy

• Assign real-time value to information

• Turn massive data sets into actionable insights

• Reshape how the world works

Other Requirements:

• Visionaries and Builders

• Hard Workers

• Data-Driven Innovators

• System-Level Thinkers

• Relentless Problem Solvers

Responsibilities:

• Solve complex problems at scale

• Create infrastructure for an entirely new economy

• Assign real-time value to information

• Turn massive data sets into actionable insights

• Reshape how the world works

Other Requirements:

• Visionaries and Builders

• Hard Workers

• Data-Driven Innovators

• System-Level Thinkers

• Relentless Problem Solvers

Responsibilities:

• Solve complex problems at scale

• Create infrastructure for an entirely new economy

• Assign real-time value to information

• Turn massive data sets into actionable insights

• Reshape how the world works

Other Requirements:

• Visionaries and Builders

• Hard Workers

• Data-Driven Innovators

• System-Level Thinkers

• Relentless Problem Solvers

Responsibilities:

• Solve complex problems at scale

• Create infrastructure for an entirely new economy

• Assign real-time value to information

• Turn massive data sets into actionable insights

• Reshape how the world works

Other Requirements:

• Visionaries and Builders

• Hard Workers

• Data-Driven Innovators

• System-Level Thinkers

• Relentless Problem Solvers

Responsibilities:

• Solve complex problems at scale

• Create infrastructure for an entirely new economy

• Assign real-time value to information

• Turn massive data sets into actionable insights

• Reshape how the world works

Other Requirements:

• Visionaries and Builders

• Hard Workers

• Data-Driven Innovators

• System-Level Thinkers

• Relentless Problem Solvers

Responsibilities:

• Solve complex problems at scale

• Create infrastructure for an entirely new economy

• Assign real-time value to information

• Turn massive data sets into actionable insights

• Reshape how the world works

Other Requirements:

• Visionaries and Builders

• Hard Workers

• Data-Driven Innovators

• System-Level Thinkers

• Relentless Problem Solvers

Responsibilities:

• Solve complex problems at scale

• Create infrastructure for an entirely new economy

• Assign real-time value to information

• Turn massive data sets into actionable insights

• Reshape how the world works

Other Requirements:

• Visionaries and Builders

• Hard Workers

• Data-Driven Innovators

• System-Level Thinkers

• Relentless Problem Solvers

Responsibilities:

• Solve complex problems at scale

• Create infrastructure for an entirely new economy

• Assign real-time value to information

• Turn massive data sets into actionable insights

• Reshape how the world works

Other Requirements:

• Visionaries and Builders

• Hard Workers

• Data-Driven Innovators

• System-Level Thinkers

• Relentless Problem Solvers

Responsibilities:

• Solve complex problems at scale

• Create infrastructure for an entirely new economy

• Assign real-time value to information

• Turn massive data sets into actionable insights

• Reshape how the world works

Education Requirements:

• BS/MS/PhD in Electrical Engineering, Computer Engineering, or equivalent area

Experience Requirements:

• 8 years or more of relevant experience in system design or ASIC/SoC architecture

Other Requirements:

• Deep understanding of communication interconnect protocols (NVLink, Ethernet, InfiniBand)

• Experience with RDMA/RoCE or InfiniBand transport offload architectures

• Background in system design for AI and HPC

Responsibilities:

• Architect multi-GPU system topologies for scale-up and scale-out configurations

• Define and evaluate future architectures for high-speed interconnects

• Collaborate to architect RDMA-capable hardware and transport layer optimizations

• Use and modify system models to guide design trade-offs

• Work with ASIC and software teams to enable hardware-software co-design

Experience Requirements:

• 2+ years experience in IT Support roles

• Experience troubleshooting macOS Hardware and Software

• Familiarity managing SaaS applications such as Okta, Google Workspace, Jamf, Slack

• Motivation to take on high-level tasks and tinker with complex issues

• Customer service oriented mindset

Other Requirements:

• Experience providing AV support for company meetings

• Experience providing support for users based in multiple countries

Responsibilities:

• Be the point of contact for all things IT in APAC

• Provide support for a Mac Environment locally in Singapore and globally

• Triage tickets and help resolve day-to-day IT issues

• Support onboarding efforts for new hires

• Work on innovative automations to streamline processes

Experience Requirements:

• 7+ years of total experience in equivalent or relevant fields

• 3+ years of experience in a GTM organization working with external professional services partners

• Built partner tactics, programs, and/or strategies from scratch

• Managed relationships with multiple strategic partners at once

Other Requirements:

• Proficiency in an additional APAC language beyond English

• Worked at a service organization or channel partner in a direct GTM role

• Experience selling to technical audiences with UX/UI design principles

Responsibilities:

• Identify, evaluate, and onboard new prospects for our official distribution partner program

• Manage existing service and commercial partners to drive revenue for Figma

• Partner with Figma’s GTM teams to source, scope, and progress partner-influenced sales opportunities

• Manage stakeholder relationships with both official and unofficial distribution partners

• Foster long-term relationships with partners by creating mutual success plans

Benefits:

• Market competitive salary

• Comprehensive medical insurance

• Dedicated funding for skill development

• Hybrid-first approach

• Quarterly recognition programme

Experience Requirements:

• 2 to 4 years of experience in technical support or a related field

Other Requirements:

• Experience using support ticketing systems like Freshworks

• Familiarity with AWS infrastructure and Big Data technologies

• Fluent in Mandarin (spoken and written)

Responsibilities:

• Handle and triage tickets related to incidents and requests

• Provide technical support for CaaS and on-premise clients

• Collaborate with Product Engineering and Infrastructure teams

• Diagnose problems and identify root causes

• Maintain thorough documentation of all support tickets