Client Success Associate
Benefits:
Medical, Dental, Vision and Life Insurance
Training and Education Allowance
Paid time off
Company observed Federal Holidays
401K plan with matching
Experience Requirements:
Previous internship experience in related role is a plus
Other Requirements:
Hands on with technology change requests and system setup
Strong verbal and written communication skills
Strong research and analytical skills and problem-solving ability
Must be responsive, pro-active, enthusiastic, and adaptable
Genuine interest in technology and business with the desire to learn more
Responsibilities:
Guide new customers through implementation and training, ensuring their success with Botsplash
Ability to act as a consultant, provide tailored solutions, and handle conflict resolution.
Attend weekly client calls and review performance metrics
Act as the voice of the customer by relaying feedback and pain points
Create reports to show progress and inform strategy.
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